AutoNation Toyota Cerritos

Internet sales manager has not integrity in what he promised. Promised me a free oil-change if he couldn't match my current price. Not only did not not match my promise but failed to follow through w promised. Promised me a free oil-change if he couldn't match my current price. Not only did not not match my promise but failed to follow through with free oil change. He encouraged me to come a day later so that he could speak with his GSM. Even with my dealer invoice in hand, they did not believe my price, therefore did not match or beat my offer. More

I would like to let everyone know what a terrible experience my wife and I had this weekend. Cerritos Power Toyota is no doubt a big dealership, but to be treated as if your money doesn't matter to experience my wife and I had this weekend. Cerritos Power Toyota is no doubt a big dealership, but to be treated as if your money doesn't matter to them is appalling. Buying a car is never a fun experience. Everyone knows that it takes a long time (four or five hours) for everything to be processed and for everyone to do their song and dance. What gets me the most is that the sales person said that they had the car in the color that we wanted and then suddenly before we get there the car is sold. Then, before we leave straight off the lot he tells us that they are bringing in the car in the color that we wanted from another Power dealership. Oops, in transit the car was sold. Wow, I am amazed that the sales people are so good that while a car that is supposed to be brought over to the Cerritos lot for us is sold on the way over. Man, did they think that I was born yesterday. If you don't have the color and the car that we want say it and let's not waste 2.5 hours of our lives for nothing. Not only were we frustrated that the car that we wanted not available, which they had confirmed twenty minutes before we arrived, but they tried to inflate the costs for all the options. Toyota/Scion has pure pricing so whatever options you add on is what you pay, but when we called them out on the prices they tried to make up excuses about variations of the option and installation cost. None of those costs were inflated at the Buena Park Power Toyota Dealership. Our service and treatment was so much better at Buena Park Power Toyota than at Cerritos. They may be a small dealership, but they treat you like they respect your time, money, and your business. More

I am an AZ resident. I spoke with Peg Heng on the phone to purchase a Black 2009 Camry Hybrid and have it shipped to me. She took a $3,500.00 deposit on my credit card to hold it for me and told me to fly to purchase a Black 2009 Camry Hybrid and have it shipped to me. She took a $3,500.00 deposit on my credit card to hold it for me and told me to fly down to take care of the paperwork. I spent the weekend (on vacation) booking a flight and arranged for a shipping company to transport the car. Two days later I received a call from Peg saying that the car was "accidently" sold to someone else. At this point I am trying to get them to cover my out of pocket expenses. After the error was originally discovered Peg told me they would cover these expenses. Later she called me and said she wasn't sure they would be able to. So far I am out $100.00 for a deposit with the shipping company who is scheduled to pickup the car tomorrow. I tried to cancel the order but since it is Memorial day weekend I was unable to get a hold of the shipping company. More

This review is for service from Power Cerritos. Notice I have one for sales and one for service! ;) Okay, so we purchased an alarm for the Yaris. We were told it would be 48 hours from the time we drive o have one for sales and one for service! ;) Okay, so we purchased an alarm for the Yaris. We were told it would be 48 hours from the time we drive off until we receive a phone call to set up an appointment to schedule for installation. Well, it took over a week and that includes my girlfriend calling twice and me e-mailing Maria Gamino, who I think really got the ball rolling. *Thanks for her* 'Cause shortly after I sent the e-mail, my girlfriend scheduled her appointment. We came early to the appointment and were greeted by God knows who- and it wasn't a greeting really and there was no introduction. It should have been Trevor, but he was busy. They told us it may take up to three hours, but luckily it took them about an hour. Thankfully, there's a Lucille's Barbecue around the corner. So if you, for whatever reason, do decide to get service here...go there to eat! Mmm-mmm Hooey! Once they finished, they did promptly call us but no-one really gave a quick walkthrough of the system. Hence, the poor marks on Customer Service. They should really step it up a few notches over there. Needless to say, my gal wants her service at Penske from now on- 'cause they give carwashes with major services. More

So here's how this works- I scoured all of southern Cali for dealer quotes before bringing a price on an MSRP quote to my guy, Andy Vu, at Penske. Andy had the car in stock, but unfortunately not in the co for dealer quotes before bringing a price on an MSRP quote to my guy, Andy Vu, at Penske. Andy had the car in stock, but unfortunately not in the color we wanted. We were looking at a Yaris Liftback with CF, KE, FE and PP-HB codes. The quote, as almost every dealer had told me, was insane. They would lose too much money on a quote like that (but that's my guy for you- you research a price and he'll kill it). Only two dealerships wanted to play ball: Power Cerritos and Symes in Pasadena. We opted for the one who could match the deal. Symes had a good deal, but we didn't want to plunk down an extra $500 on navi and an exhaust tip. I was in constant contact with Maria Gamino and she set up the deal with her Internet Director's approval (Jon Weber). We came this past Saturday and got everything as described. No haggle, the price was as negotiated before rebate. The APR was a bit high to at 7.75%, but ultimately, it didn't matter enough to affect the deal. Richard was there to get the deal through as it was Maria's day off. About the only salesmanship that tried to occur was Jesse trying to sell us insurance/protection plans and a car alarm. We did opt for the alarm, but I got him to knock $100 off. The only problem in the transaction was that we were at the dealership for close to 6 hours. Ugh! At least there were complementary beverages, burgers and hot dogs on the grill and the NCAA tourney on the big flatscreens. Bottom line: find the car you want and the options you want, research your price on standard MSRPs, get multiple quotes, go to someone you know can beat all of them, and know your credit score. If your go-to person doesn't have the whip you want, shop the price through other dealerships. Oh, and most important of all, try to close the deal only toward the end of the month! More

Called in morning and asked for Fleet Sales, sales person lied and led me to wrong department. Stopped by in morning, then called 30 minutes before scheduled return time in evening. After one hour of promis lied and led me to wrong department. Stopped by in morning, then called 30 minutes before scheduled return time in evening. After one hour of promises about $1000 over invoice, offer was $1500 over. Car was still not out and ready to see after 2 hours! (should have walked out). They aplogized and offered free security upgrade, then charged me $800 when for it when I was too tired to notice. BEWARE! More

I am a very serious shopper looking for a Toyota Corolla LE automatic w/ Audio Value Package. Power Toyota Cerritos said they had the car on special and for me to come on down, but would not send me an LE automatic w/ Audio Value Package. Power Toyota Cerritos said they had the car on special and for me to come on down, but would not send me an email to guarantee any price. I told them I am live an hour away and I'm very serious about buying this model car, but wanted to have a confirmed price before I drove down there. They said it's not their policy to guarantee price. Maybe their prices blow with the wind??? Sounds like a shady business, one that I wouldn’t want to do business with. And I would like to pass that on to others. Sincerely to all, J Calig. P.S. I did find a reputable dealer and got a Great Deal quote e-mailed to me. The car will be ready tomorrow; they started the paperwork with a FAX and Credit Card. I'll write about my experience there tomorrow :-) More