AutoNation Toyota Cerritos

I purchased a new Scion FR-S from Blake Boege the Internet Manager at Power Toyota Cerritos. I had a great experience! I had called in to the dealership and spoke with Blake. He located the FR-S tha Internet Manager at Power Toyota Cerritos. I had a great experience! I had called in to the dealership and spoke with Blake. He located the FR-S that I was looking for and gave me a specific time of arrival. I put a small deposit down to secure it and received a phone call about a week later. When I came in for the appointment he had the car already detailed and ready to go. He also had all the paperwork ready for me to sign. I couldn't be happier with my purchase, I definitely went to the right place and sales person! Thanks Blake! More

Had a fantastic experience in buying a new Tundra with Fleet Manager Blake Boege. The truck I wanted was at a dealership in Houston, TX. Blake made all the transportation arrangements and my new truck was Fleet Manager Blake Boege. The truck I wanted was at a dealership in Houston, TX. Blake made all the transportation arrangements and my new truck was delivered about 10 days later. Super smooth process. More

I was looking for a car and thanks to power Toyota and Blake I have my new car a 2013 Toyota corolla, Blake Boege was very helpful, professional and patient he help me purchase the best car for me. I'm ve Blake I have my new car a 2013 Toyota corolla, Blake Boege was very helpful, professional and patient he help me purchase the best car for me. I'm very happy with the great customer service. More

Elaine Sanchez was great, exceptional, professional, and great to work with. Got my extra stuff (running board, exhaust tip, and cross bar) installed today and the service was great as well. I give you al great to work with. Got my extra stuff (running board, exhaust tip, and cross bar) installed today and the service was great as well. I give you all 5s. More

My sales associate, Jose Contreras, was a pleasure to work with! He took the time to make sure I had the perfect truck that I was looking for. He wasn't constantly trying to "close the deal" like other p work with! He took the time to make sure I had the perfect truck that I was looking for. He wasn't constantly trying to "close the deal" like other pushy salesmen at other dealers but concerned about finding all of the features that I was looking for on the trucks we viewed. The General Manager, Kevin, was also extremely helpful and supportive and a pleasure to work with. The finance guys are not the same story. They were very pushy and seemed to be in a hurry to get me to write a check before I knew the details of the coverage I was looking into getting. I ended up getting the Lo Jack package but after setting up an appointment for it to be installed, no one showed up to the appointment and I have not been contacted since. I have yet to find out if I can return the $900 lo-jack package or if I am stuck with paying for a feature that I have not been able to receive 1 month after my purchase. More

The only place I would recommend. I like buying my cars and negotiating online.Contacted about 10 dealers and Power Cerritos was the place. Worked with fleet manager Mon V. Caleon. A++. I even got a better and negotiating online.Contacted about 10 dealers and Power Cerritos was the place. Worked with fleet manager Mon V. Caleon. A++. I even got a better OTD price then what I accepted over the phone. It was the most pleasant car buying experience ever. More

I took my daughter's Corolla in for service (oil change) and a noise from the front brakes. I was informed that I had after market brakes on the car - which I did not have on the car. Toyota had installed and a noise from the front brakes. I was informed that I had after market brakes on the car - which I did not have on the car. Toyota had installed the brakes, Sattya said he would check the records and get back to me. The records indicated that I did have them installed at Toyota and I was told that they would replace the brakes for free. Sattya then said that the noise from the front was wheel bearings and wanted to do the front wheels for $800 per side, I delclined. He then said that the front left tire need to be replaced. I had the tire replaced - NOT at Toyota. So the brakes were installed for free. Two months after having this done the brakes started to make noise. I made an appointment and took the car in Saturday October 13th to have the brakes checked because they were making noise. I had an appointment with Chris Carrillo this time. I dropped the car off at 11:30 and he said he would get back to me. Three hours passed and I called to see what the diagnosis was and was told the car had not been looked at yet. I called 2 hours later (the car had been there for 5 hours) and the female that answers the service phone laughed - and said she would have Chris call. He called and was rude on the phone and said the car had been fixed. I went to pick the car up and was going into pick upthe paperwork when Chris pulled me and my daughter aside. He had the paperwork and told us how they had inspected and cleaned the front and rear brakes at no charge and the noise was gone. My daughter drove the car home and the brakes made the same noise. The car was not repaired. I have been taking my 2006 Corolla to this dealership for the last 6 years and after this experience I question what was done to the car. More

I've been bringing my corolla to this dealership, and this dealership ONLY, for the past SIX years, and only recently has the service here gone down the toilet. I brought my car in August 11th for an oil this dealership ONLY, for the past SIX years, and only recently has the service here gone down the toilet. I brought my car in August 11th for an oil change and new brakes. Shortly after dropping off my vehicle, I got a call saying my brakes were "after market," which was funny because this dealership had done my brakes two years before. I pointed that out, and the guy simply said oh, you're right. I went to pick up my vehicle, and my brakes had been comp'd. I didn't ask for them to be comp'd and they didn't need to be comp'd if Sattya simply misspoke about my brakes being after market. But then, the cashier told me some pointless story that they had mistakenly replaced my brakes when I was only there for an oil change, so they were free (if she was bright enough to look at my receipt, she would have seen that my appointment was scheduled for both brakes and an oil change). So a month after having my brakes done, I start to hear a grinding noise everytime I use my brakes. I took my car in this past Saturday, October 13th to have this issue resolved. I had an appointment for 11:30. Typically after I drop my vehicle off, I get a call saying that the issue has been identified, and I need to allow the service to be done, and I also need to be made aware of the price for my vehicle service. Well, three hours after dropping off my car, I hadn't hear from Chris Carillo. I called the dealership once and was transferred to the wrong person, and then hung up on two more times. Still nothing from Chris. I called back two hours later, it's now 4:30pm. Chris called back at 4:45 saying everything was done with my car and the grinding was resolved. Funny, I was never even informed what the problem was, how much this would cost me, and I didn't give approval for anything drastic to be done to my car. I went to pick it up at 5p, when Chris informed me that all they did in the nearly SIX hours they had my car, was clean the front and back brakes. No charge to me. At this point I'm beyond annoyed, I'm a mechanic daughter and I know that brake cleaning shouldn't take more than an hour to complete. I go to leave, and at the first red light I hit, I hear the grinding noise from my brakes. So, nothing was resolved AT ALL in the Six hours my car was at the dealership this past Saturday, on top of there HORRIBLE customer service. By the way, my rotors are glazed because the service staff never rotated them back in August before putting my new brake pads on. Not that hard to identify. More