AutoNation Toyota Cerritos

I had an appointment scheduled for 7:40 am and arrived on time. As I waited in line, a service advisor directed me to move into the left lane as the line was shorter. After I moved into the left lane, the time. As I waited in line, a service advisor directed me to move into the left lane as the line was shorter. After I moved into the left lane, the other lane began moving rather quickly and cars which arrived AFTER I did, were taken in for service while no one attended to me. I finally mentioned to the workers that I was here before some of those cars and had been waiting for almost 20 minutes! It took a few minutes before Ramiro Abarca FINALLY came over to me to get me started on my service. He had me go over to his booth. I brought my car in for 16,000 mile service and was charged $933.54! My understanding is a 16,000 mile service is approximately $230. What exactly was he charging me for that DID NOT NEED servicing? I firmly believe I was taken advantage of being a woman and not having much knowledge on the services provided whether it was needed or not. I am appalled that you would allow your employees to take advantage of customers. An explanation for these charges will be greatly appreciated. More

I have bought/leaded at least 4 cars from this dealership and they have always been very helpful and respectful. Thank you for another experience. dealership and they have always been very helpful and respectful. Thank you for another experience. More

Toyota really did a great job converting a customer. Tom welcomed the my whole family and my kid really got along with him and Esteban. The team really did a good job making us feel comfortable with th Tom welcomed the my whole family and my kid really got along with him and Esteban. The team really did a good job making us feel comfortable with the purchase More

What a great Auto buying experience. The advertised vehicle was in stock. The salesman Jose Rivera was knowledgeable on the vehicle. There was no back and forth with the Managers. I got The advertised vehicle was in stock. The salesman Jose Rivera was knowledgeable on the vehicle. There was no back and forth with the Managers. I got the Car that I wanted, at the price I wanted. While in Finance I was not bombarded with a lot of additional items to buy. Everything was explained to me, my questions were answered. The Auto Nation team acted in a Professional manner and treated me with respect. The customer experience I received exceeded all of my expectations. More

Mr. Nevarez is awesome! Thank you. He gave me ease of mind when I got my car services. mind when I got my car services. More

The service was great everyone is so attentive I’m really happy with the purchase of my new vehicle definitely will come back in the future happy with the purchase of my new vehicle definitely will come back in the future More

Tristen offered great service and care. We were very pleased with his responsiveness and courtesy. We were very pleased with his responsiveness and courtesy. More

Mr. Nevarez is an awesome! He is always upfront with me what services are needed for my Highlander. He would go over the price for each service, and if they find something else that needs to be done during what services are needed for my Highlander. He would go over the price for each service, and if they find something else that needs to be done during the services. He would notify me right away. Furthermore, he would estimate the waiting time for me and always emphasize of trying to get me the shortness waiting time. I appreciate him and his honesty; that's why I always schedule my cars appointment with him. Good man! Awesome man! More

Joseph was very helpful and informative about the truck I wanted. Right away he was very enthusiastic on how the truck ran and was eager for us to leave in a new truck. I loved his energy and his passion wanted. Right away he was very enthusiastic on how the truck ran and was eager for us to leave in a new truck. I loved his energy and his passion More

Joseph is the best and courteous salesperson, not forcing you in anything but always listening. I recommend this dealership and Joseph for your next vehicle purchase. you in anything but always listening. I recommend this dealership and Joseph for your next vehicle purchase. More