AutoNation Toyota Cerritos

The service was an excellent and timely. Carlos gave a detailed explanation . He was very kind and gentle. He is the best!!! Carlos gave a detailed explanation . He was very kind and gentle. He is the best!!! More

The dealership is fine but from the time you make the appointment to the time that you are done is the worst. Someone calls to remind you about the appointment more than once. They text me to remind me appointment to the time that you are done is the worst. Someone calls to remind you about the appointment more than once. They text me to remind me about the appointment and they email me to remind me about the appointment at least 3 times in between and then while I am sitting waiting on my car being serviced someone calls me to see if I want to trade in my car!! It is a total OVERKILL!! I want to say STOP BUGGING ME! More

Mayumi explained the required work that needs to done. Excellent customer service. Definitely deal with her again. Excellent customer service. Definitely deal with her again. More

Completely satisfied with both our sales rep Ali A, & their sales manager Juan G when completing our purchase . Thank you their sales manager Juan G when completing our purchase . Thank you More

Autonation Toyota Cerritos provided the best customer service. They showed me the car as well as went over all the features. Kevin and Billy are the best. If you want the best service ask for Billy. service. They showed me the car as well as went over all the features. Kevin and Billy are the best. If you want the best service ask for Billy. More

The service is standard for any dealership. Extremely long wait times at this particular location, even when there are no cars lined up for service! You can see Toyota associates walking around Extremely long wait times at this particular location, even when there are no cars lined up for service! You can see Toyota associates walking around "milking the clock", But the most egregious and blatant disingenuous service is the shuttle service!! You sign-up and wait longer than it takes for your car to be serviced. I've had the misfortune of having to use this service during my last two visit's and its always the same. The driver was the same and Its some what obvious based on rising fuel cost he is NOT to be shuttling people as quickly and efficiently as possible. Big disappointment at this location... More

Everyone was extremely helpful. Took the time to explain all the options that were available and great with communicating. Took the time to explain all the options that were available and great with communicating. More

They were not organized and I had an appointment at 8:00 am arrived at 7:50 am, waited in line for 20 minutes until someone finally came to my car. I was very disappointed because I called 2 weeks in advan am arrived at 7:50 am, waited in line for 20 minutes until someone finally came to my car. I was very disappointed because I called 2 weeks in advance to schedule an appointment. More

Jessie Stuckey, the sales representative who approached me at the parking lot was very helpful. He was able to combine professionalism and friendliness while helping me find the car I like. He was very p me at the parking lot was very helpful. He was able to combine professionalism and friendliness while helping me find the car I like. He was very patient in trying to find cars that he could show me. I was not even intending to buy a car that day. I was planning to just look around like I did earlier in the day in other dealerships near by but Jessie's knowledge about their inventories and very positive attitude in dealing with customers convinced me to buy my Highlander that day. Thankyou, Jessie. More

Gregory Hammann was amazing and very helpful. Great customer service!!!! Would definitely recommend him to friends and family. Great customer service!!!! Would definitely recommend him to friends and family. More