AutoNation Toyota Cerritos

If I could give less than 1 star I would. This was my go to Dealership but after my last two services I am done with Toyota Cerritos. They did a recall last year for my3rd break light and i This was my go to Dealership but after my last two services I am done with Toyota Cerritos. They did a recall last year for my3rd break light and it failed at 14 months and they wanted to charge me over $1300 to replace it. It was improperly installed and the tech broke the post on it torquing it too much which led to it cracking all of the way around and falling off. They told me it was my fault. I bought a replacement and had my mechanic install it for a $400 and as soon as he got the headliner down the broken post fell out and the cover fell off. It was 100% Toyota Of Cerritos that improperly did the recall on it. I called Toyota Customer Care and they told me that the Service manager would call me within 1 business day. Its been 5 days and I have called 5 times to talk to the Service manager but she is too busy or just will not talk to me. I just wanted to show the pictures and videos that my Mechanic took documenting the failed light and to see if they would at least hear me out but no call, no email, Nothing. Their service has gone way down over the last 2 years and I will not be taking my Tacoma there ever again. I have bought 2 brand new Tacoma's from AutoNation and I will not be buying a 3rd from them or Toyota of Cerritos period. I would not recommend them to anyone and I will not be going back there ever. More

This dealership is good. They had my truck serviced on a walk in basis in a few hours and did everything I asked them to. They had my truck serviced on a walk in basis in a few hours and did everything I asked them to. More

Good dealership . Prices are kinda high but service is good. Dealer forced me to buy addons and didn't say I could get a refund on one of them . Prices are kinda high but service is good. Dealer forced me to buy addons and didn't say I could get a refund on one of them . More

Everyone was great except the cashiers. Both cashiers never smiled at me once furthermore they were kinda annoyed by me and somewhat with an attitude. Both cashiers never smiled at me once furthermore they were kinda annoyed by me and somewhat with an attitude. More

They were attentive and professional. They answered my questions with knowledge and told me what to expect. They gave me my recommendations. They answered my questions with knowledge and told me what to expect. They gave me my recommendations. More

Easy check in. Advisor very thorough and courteous. Customer lounge is very clean and appealing. Effortless check out. Advisor very thorough and courteous. Customer lounge is very clean and appealing. Effortless check out. More

Ahmad was very helpful and communicative during the process. He provided a friendly atmosphere and excellent service for my dad's purchase of his new vehicle. process. He provided a friendly atmosphere and excellent service for my dad's purchase of his new vehicle. More

Daniel really helped me out and made the whole process smooth and easy to understand ! Great service smooth and easy to understand ! Great service More

Matthew was very responsive from the first email I sent through Auto Trader. I was about to purchase another 4Runner at another dealer when I saw this one pop up. It was more of what I wanted but since I l through Auto Trader. I was about to purchase another 4Runner at another dealer when I saw this one pop up. It was more of what I wanted but since I lived a distance away and already had a summary of the contract on the one car, I told Matthew I needed their best price in writing to drive out. Within a short period of time that day he responded to all my questions and with the estimated drive off sheet.. I drove 1.5 hours in the rain to see the car. It was exactly what Matthew had represented and there were no surprise fees or additional add ons that hadn't been disclosed to me previously. It was exactly what they said it was. I drove the car and immediately agreed to purchase it. The purchase process was painless and no hard sale on after market additions. First time I was treated well by a car salesperson. More

AutoNation Toyota of Cerritos is a great place to do business. Everyone was nice. Ahmad really helped me make a great deal when I get ready for my next car. I will be going back to AutoNation Toyota in business. Everyone was nice. Ahmad really helped me make a great deal when I get ready for my next car. I will be going back to AutoNation Toyota in Cerritos. More