AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,062 Reviews of AutoNation Toyota Fort Myers - Service Center
I have been satisfied with my dealings at AutoNation Toyota. The staffing has been very professional and helpful. I have purchased and sold vehicles to AutoNation over the years. The service center is w Toyota. The staffing has been very professional and helpful. I have purchased and sold vehicles to AutoNation over the years. The service center is well staffed and very good advising. Emmy-Michael went above and beyond helping me. More
Took my Land Cruiser in for an oil change in May 2022 and it was found to have Rat Damage. Progressive ended up paying $10K for the repair and I paid another nearly $2K for my portion to the COLLISION depart it was found to have Rat Damage. Progressive ended up paying $10K for the repair and I paid another nearly $2K for my portion to the COLLISION department that handled the repair. After 32 days was told my care was ready for pickup. On the drive home there was no AC from the passenger vents and the Master Warning Light was flashing incessantly. I took the car back in and after a couple of days was told it was ready to pick up. The AC was still not working and the Master Warning Light still flashing. I called back to report and no one ever called me back. I was finally allowed to bring the car in to the SERVICE department just before Thanksgiving 2022 for a diagnosis of the problem. They found a non-functioning SERVER that they ALL said was INCIDENTAL and COINCIDENTAL and that no one at AutoNation was at fault for releasing my car BROKEN TWICE and that I would be responsible for the nearly $3000 repair that required them taking apart the entire dash AGAIN. Wrote a 9 page letter to the General Manager, John Colon, that was shared with the Collision Manager, Ryan Wohl, that chronicled my entire now 9 month comedy of ERRORS. I spoke with each of them and they vouch for their TEAM, and each pointed the finger at the other. The entire ENTERPRISE stood together with their story that everyone did their job and these things just happen sometimes. No LOGICALLY thinking person would hear the entire story and conclude that AutoNation did NOTHING WRONG and should NOT be LIABLE for ANY of the cost of the 10 hours of LABOR to open a dash that was already open during the initial repair. NO CONFIDENCE. Have been a customer for over a DECADE. My decade long service representative recently quit after being treated poorly and not given a clean private space to express breast milk after her maternity leave. They are NOT the same AUTONATION they once were. I will NEVER RETURN. Beware!! The PROFESSIONALISM and CUSTOMER CARE are lacking in SERVICE and COLLISION. It's all about the BOTTOM LINE in the end. 0 comments More
Anthony in the service department is amazing. Always very helpful and respectful and truly cares about what he does and wants the customer to be satisfied. I’ve been to the service department 3 t Always very helpful and respectful and truly cares about what he does and wants the customer to be satisfied. I’ve been to the service department 3 times and he has helped me all 3 times! He deserves to be recognized as an amazing employee to your company. More
Service department is great. They care about you. Honest and trust worthy. We have been taking all our vehicles there for 13 years now. They care about you. Honest and trust worthy. We have been taking all our vehicles there for 13 years now. More