AutoNation Toyota Irvine

The new update services system is really organized and professional. It is much better than before. professional. It is much better than before. More

With an appointment, I still didn’t get my car back, after an oil change and tire rotation, until 3 hours later! Today, my light went on signaling low tire pressure 😡 REALLY! I paid for tire rotation after an oil change and tire rotation, until 3 hours later! Today, my light went on signaling low tire pressure 😡 REALLY! I paid for tire rotation and you didn’t check the pressure😵‍💫 After all these years, I’m not sure I will ever return! More

Zero stars if I could. This was the WORST experience ever. DO NOT get your car serviced here. Long story short, I went in for a 10k mi service and when I got my car back th This was the WORST experience ever. DO NOT get your car serviced here. Long story short, I went in for a 10k mi service and when I got my car back there were massive scratches and a dent on my trunk. I made an appointment to get them fixed and the Service Manager Denise Lewis was absolutely horrible. She had an attitude and denied her team did anything and accused me of doing it saying the back and forth scratches came from something like “kitty cat claws” and there was nothing there that would do that. She wouldn’t accept responsibility. I wouldn’t have been there if the scratches and dent were my fault, I have better things to do with my life. She ended up having them buff most of it out (I can still see a scratch) but was going to make me pay for the dent fix. She also claimed she couldn’t see that there weren’t any scratches in their before photos when that absolutely wasn’t true. I reached out to the GM, Mark Mehta, and he was no help. You’d think he’d want to make it right, but no response from him at all. The only reason I went to a dealership is because my car is still under warranty, but I would gladly pay my mechanic money instead of a free service if I had to deal with this place and these “customer service” people again. More

Went in for oil change on a Saturday and was taken in at 8:00 am with a appointment. Waiting area was clean , coffee, and snacks,water. Joel was in charge and contacted me to say bad battery. Looked at vide 8:00 am with a appointment. Waiting area was clean , coffee, and snacks,water. Joel was in charge and contacted me to say bad battery. Looked at video of my inspection what is a plus for auto nation. Got a battery with a manager discount. Nice experience. Will return More

I dont believe my service writer was advocating for me. A software update was needed. I had information that it was covered under warranty, yet he tried to charge me. I had him check again and it was cover A software update was needed. I had information that it was covered under warranty, yet he tried to charge me. I had him check again and it was covered and completed under warranty. It calls into question their credibility. I shouldn't have to fight for warranty items that are covered. Its a good thing we can look up issued on the internet nowdays. More

I've gone to autonation in Irvine for service appointments on my 2009 Corolla for years, this is the first time that i've purchased a vehicle through them. The process was extremely efficient and appointments on my 2009 Corolla for years, this is the first time that i've purchased a vehicle through them. The process was extremely efficient and transparent without any of the normal dealer mark-ups that others are charging during this high-demand period. Once i arrived at the dealer, the purchase process was haggle free and all agreements that were made over email and the phone were honored, including a price match for my vehicle trade-in. More

Very friendly staff. Mark and Adel were super helpful. They gave us the best price in town. Mark and Adel were super helpful. They gave us the best price in town. More

Excellent service especially the sales associate. He help us to know the in and out of the car. He help us to know the in and out of the car. More

I had a really good experiance buying a vehicle at Autonation Toyota Mohamed The saleman did all possible to help me with my purchese , I really recommend Autonation Toyota 100% #1 Autonation Toyota Mohamed The saleman did all possible to help me with my purchese , I really recommend Autonation Toyota 100% #1 More

I find it very difficult to make appointments and having to wait several days to bring my car in. to wait several days to bring my car in. More