AutoNation Toyota Irvine

I have worked twice now with Joel Navarro on some service issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most impo issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most importantly when will it be ready. I appreciate that sometimes problems come up, that is why communication is so important to me. When I work with Joel he stays in touch so I know what's going on, what it will cost, and when it will be done. More

Staff is friendly and knowledgeable. The waiting area is clean and the facility is well managed. The waiting area is clean and the facility is well managed. More

Worst experience ever. I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the pers I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the person with whom I had an appointment, and he said he was too busy to help me. After 20 mins, someone finally did help me. Once I told them I was not interested in the extra service, their attitude changed with me. After the service was done and I was on my way, the person who helped me left someone else paperwork and keys in my car. He called me serval times and texted me that I needed to call him back. He then said he wanted to come to my house after ten or later to pick them up. He then said if not, my home is close to my house. I didn't feel comfortable with this situation. I drove back from my house to the dealer to drop off the keys. This ruined my night as I was anxious for the next couple of days, afraid he wanted to come to my house. I tired contacting management and they never contacted me back. Will never come back to this location again. More

I had a wonderful experience, my Service Advisor Mike was professional and knowledgeable. My truck came back running great and was clean. professional and knowledgeable. My truck came back running great and was clean. More

Great people they what above and beyond to help me with my problem berry happy with all the people who helped me my problem berry happy with all the people who helped me More

Great service. Great communication. My service representative is Joe Schulte and he's been the best for many years. Great communication. My service representative is Joe Schulte and he's been the best for many years. More

Service was good. only problem I never got a phone call or a message that the car was ready, as promised. only problem I never got a phone call or a message that the car was ready, as promised. More

I’ve been going here for years, as did my Dad. They’ve always been extremely friendly, courteous, helpful and honest when dealing with any repairs or maintenance we’ve needed on any of our vehicle They’ve always been extremely friendly, courteous, helpful and honest when dealing with any repairs or maintenance we’ve needed on any of our vehicles. More

THE CAR SERVICE WAS FINE, BUT YOUR SERVICE ADVISOR, MICHAEL, WAS NOT. I WAS IN THE LOUNGE WAITING FOR INFORMATION ABOUT MY CAR FOR OVER 3 HOURS WITH NOT ONE WORD FROM HIM ABOUT MY CAR. I HAD MICHAEL, WAS NOT. I WAS IN THE LOUNGE WAITING FOR INFORMATION ABOUT MY CAR FOR OVER 3 HOURS WITH NOT ONE WORD FROM HIM ABOUT MY CAR. I HAD AN OILCHANGE AND TIRE ROTATION DONE. I ASKED AT THE CASHIERS DESK FOR HIM AND THAT WAS DENIED TO ME. I FINALLY WALKED OUT TO THE SERVICE ADVISOR AREA AND ASKED FOR MICHAEL WHO WAS NOT BUSY AND WALED TO HIM ON MY WALKER TO SEE WHEN THE CAR WOULD BE READY. TWO DAYS LATER I CALLED HIM TO ASK A QUESTION ABOUT MY SERVICE AND HE NVER RETURNED MY CALL THE SECOND TIME OR AT ALL. I STILL HAVE AN UNANSWERED QUESTION I AM VERY DISAPPOINTED IN HIS LACXCKE OF RESPONSE SHIRLEY MARCUM More

Great work on my vehicle the other day. These guys do well but always seem to take up to an hour plus past when they estimate for time. So make sure you don't have anything to get to. These guys do well but always seem to take up to an hour plus past when they estimate for time. So make sure you don't have anything to get to. More