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AutoNation Toyota Irvine

Irvine, CA

4.7
2,112 Reviews
For Orange County residents, there is no better place for Toyota cars, trucks, and SUVs than AutoNation Toyota Irvine. Our state-of-the-art facility features one of the largest inventories of new and used Toyota vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Toyota models, or getting behind the wheel of a Toyota for the first time, we look forward to your visit!
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9101 Research Drive

Irvine, CA

92618

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Showing 2,112 reviews

January 29, 2022

The staff I dealt with were all very kind. Due to a GPS mix up I was around 30 min late and they still said to come in and accommodated me. The lounge area is nice. More

by Leah Engel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Fernández
Feb 01, 2022 -

AutoNation Toyota Irvine responded

Hi Leah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 28, 2022

Did not have a good experience. I was told an oil change would take one and a half to two hours. I waited for 3 hours on the lounge. Going to Jiffy Lube next time. More

by Bradgreen52
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny
Jan 31, 2022 -

AutoNation Toyota Irvine responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (949) 287-8766 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 28, 2022

Very professional. The service wait time was shorter than I expected. Manny was very nice and my car was taken care of promptly. More

by suzgroce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
Jan 31, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

Routine service call for maintenance, and a recall issue. Serviced on time with my Appointment schedule. Service writer was cordial, knowledgeable, and a pleasure to work with. More

by jgpduke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle drive Dan was similarly helpful, Manny Moreno
Jan 31, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 27, 2022

customer service reps were polite and knowledgeable. Diagnosis was done promptly and on time. I disagree with the diagnosis but may be an issue with Toyota corporate More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel & Chris Cortez
Feb 01, 2022 -

AutoNation Toyota Irvine responded

Hello Dan, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

January 27, 2022

This dealership started a new processing system for maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the man More

by lynnhughes8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Feb 01, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 26, 2022

Besides breaking my rear license plate holder in the car wash (which they wouldn't fix) and not rotating my tires because the lug key was ate up (they were the only ones that used it), service was ok. More

by toblunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Torrez
Jan 29, 2022 -

AutoNation Toyota Irvine responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help. We hope to hear from you. Take care!

Jan 29, 2022 -

toblunt responded

Unless it is to replace my license plate holder or replace my wheel lock key, I have seen your dealership for the last time.

January 26, 2022

Jamie the technician is very kind and friendly and also very helpful I will recommend him to my friends More

by Lida1767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Jan 29, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Have a great day!

January 26, 2022

I had a great service from Autonation Irvine .. Mr. ADAM was of great help to provide the best service and deal for my 4runner. He really helped me in the process and I was very satisfied and happy to deal More

by Rayesf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bahnassi
Jan 29, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future. Have a great day!

January 24, 2022

Decent supply of vehicles but hit and miss with finance/sales teams. No deals currently More

by Pk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Puebla, Del Nakar
Jan 29, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (949) 287-8766 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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