AutoNation Toyota Irvine

I made a 9:15AM oil change appointment. I got there on time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours whe time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours when I had made an appointment, and I was told "We've checked in 100 cars already this morning and they all have appointments". I decided to leave and it took them 15 minutes to return my unserviced truck to me. More

Very bad experience. Went at 3:00 PM and did not let me go out. Very bad deal and very pushy. Finally after the deal is over the finance/cashier said they generally recommend security system. So I said to go out. Very bad deal and very pushy. Finally after the deal is over the finance/cashier said they generally recommend security system. So I said to leave the system on the car. After I came home observed that they ridiculously charged $1400. They won't take it out later. More

They couldn't find the problem and told us we were lying because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever returned phone calls. More

I have never been this unhappy with a car purchase in my life or as a customer. My experience at Power Toyota Irvine was a one time mistake. They sure acted sincere before I sign the contract but once i s life or as a customer. My experience at Power Toyota Irvine was a one time mistake. They sure acted sincere before I sign the contract but once i step out of that door, they were too busy to talk. Brian Cole, the finance manager, rip me off with the extended warranty and screwed up my loan process. Yet, he did not have the decency to apologize or return my phone calls. It is a shame that as a manager he treated his customers this way. I am even more disappointed that the people of Power Toyota Irvine has done nothing to resolve this problem. As to the future, i will not have any kind of association with Power Toyota Irvine and so will be my family and friends. I hope they will realize that it costs 4x more to built a new customer than to keep a customer. More

Joe took a $1000 deposit check from me and he lost it. Instead of accepting what he did he lies by claiming that that he never took it. Instead of accepting what he did he lies by claiming that that he never took it. More

had a great experience with theinternet department was fast and simple. I knew what car I wanted and knew the price and had a wonderfull experience. I would recomend this dealership to anyone I know. I h fast and simple. I knew what car I wanted and knew the price and had a wonderfull experience. I would recomend this dealership to anyone I know. I have read the other comments posted and I have to say that its not the dealership that has a bad name but the people you deal with. More

I called Power Toyota Irvine and spoke to internet salesman David Reed to ask for an emailed quote with price breakdown and out the door price, but he didn’t return my call until 4 days later (in whic salesman David Reed to ask for an emailed quote with price breakdown and out the door price, but he didn’t return my call until 4 days later (in which time I had already purchased my Toyota Yaris elsewhere,) nor did he ever send me an email quote. He did not seem interested in dealing with me at all; apparently it seemed as if he did not really want to invest any time dealing with a knowledgeable car buyer. I was not surprised that he never emailed me a quote or even sent me a thank you response. Bad shopping experience and poor customer service. If asked, I will steer people away from Power Toyota Irvine. More

Avoid this dealership like the plague. They are liars, rotten, scheming, conniving, and just plain crooked. You will be shown around the lot, quoted a desirable price, ushered into the sales office and p rotten, scheming, conniving, and just plain crooked. You will be shown around the lot, quoted a desirable price, ushered into the sales office and pressured into a deal... AFTER the numbers have all changed. Higher price for the used vehicle overall (Chris Rojas claimed that he was misinformed. Liar! I am computer science major and I know how easily numbers can be manipulated) and a horrible interest rate. But that's not the worst of it. The buyer, my mother (also elderly, and of a minority race), was harrassed for weeks, threated by Chris Rojas that he would "ruin her credit" if she didn't call him right back. Well, we what we did was return the vehicle and give the shrimpy little Chris Rojas some heat and pressure that He couldn't handle. I was angry, pissed, and ready to xxxx down his throat and I let him know that. The poor little feller hid for hours while we waited to visit with a manager, whom everybody claimed was "not in today." As well, Chris Rojas and his other crooked salesfolk knew I wasn't leaving and brought out some apparently big guys for security - they kept watching me threateningly. I yawned at them and gave them the bird. Anyway, Steve Kang dealt with us and was willing to return the down payment after some further strong-arming and a very serious threat to sue and bring in the DMV. If you want to buy from Power Toyota Irvine, come ready to fight; because if you're spineless these scheisters will walk all over you. More

Posted: 2/15/06 12:08AM Post subject: Power Toyota of Irvine -------------------------------------------------------------------------------- I recently just purchased my tC last week at Po Irvine -------------------------------------------------------------------------------- I recently just purchased my tC last week at Power Toyota of Irvine. I have got to say that is the WORST dealership that I have EVER done business with. The night I went to purchase my tC there were two dents on the driver side door, right on the contour line (which are impossible to get out without a body shop). I pointed this out to them and told them I wasn't taking the vehicle like that. In short I had to argue with the managers the following day. They kept insisting that I took delivery of the vehicle (I never drove off the lot) so therefore they couldn't help me. So finally they agreed with me that it should get fixed. Well I stop by later the following night to see a half a$$ attempt at the dent repair, everybody was pointing it out. I then told them that I wanted the Flint Mica tC on the showroom floor which was going for $20,387 (everything standard on it, plus 17" chrome wheels, TRD exhaust, lip spoiler, tC door sills, and fog lights). I paid the difference of $500 for four great items, as long as they removed those ugly chrome wheels which were going for just under $2300. Upon delivery of that vehicle I found no dents at all whatsoever, but a different surprise, one of the wheels was damaged. It looked like someone had ran it into a curb. Fortunately enough the managers did not argue with me this time as they saw I paid cash for my new vehicle and told me to come in on Tuesday to get my wheel replaced, ok cool. Over the past weekend I notice that my valet key and my other remote key do not work at all. It turns out they belonged to the other Flint Mica tC that was dented and now bought. So I go in tonight to swap the keys with the other owner to find out that he left them at home. He has a full set of keys now, while I am stuck with only one key. His salesman recommended that I drive to his house in Fountain Valley to get my keys (if they are mine that is). While I am walking out of the dealership I am told that I will be getting a phone call from two Toyota reps. One call is for my wheel that is on order (replacemnt wheel is scratched as well), and the other call is from Toyota CSI survey asking me questions about my recent purchase. The dealership told me to give them all fives....Yeah right!!! Would I recommend this dealer? xxxx NO!!! More

My Wife and were serious about buying a Scion xB. Everything was fine untill we got to the Finance Manager, the Salesman was friendly enough, very knowledgeable, no complaints there. We decided on t Everything was fine untill we got to the Finance Manager, the Salesman was friendly enough, very knowledgeable, no complaints there. We decided on the Color of our xB, waited almost 2 hours for the Finance Dept to fit us in, did all the paperwork then....nothing. The Finance Manager complained that he was "Over worked" and did not have time to return Phone Calls (he was true to his word)....I called him at least 4 times, because guess what, I have a JOB and other things to do. Finally, I called Family Toyota in San Juan Capistrano, they were fantasic, first of all, nothing was too much trouble, test drive? No problem, I told them as I arrived that I HAD to be outta there by 4pm because I had a Drs appointment, the finance dept was still working on the deal, so they let me drive the xB to my appointment...so afterwards, I drove back there, did the deal in half an hour, and by the way, the Leather interior option is $1000 less than Power, Family offer FREE Oil changes for the life of the Car...so I'm actually glad that Power messed me around so much. Thank you Power, you unwittingly did me a favor. I've been delighted with Family Toyota's service in every respect. OH, they even gave me $1500 MORE for my trade!! Bottom line, if you're in Southern California, drive stright past Power in Irvine and down to Family Toyota in San Juan Capistrano. More