AutoNation Toyota Irvine

Horrible and dishonest service We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better t We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better that the dealer. Wrong!!! Originally we had to be the transmission and engine oil change which did cost us $500. Then they told us that the battery cable was also corroded so we changed that as well. They gave us the green light on everything else. In the next day the the stopped completely in middle of the road. Found out the battery was dead. So we purchased the batter. Couple of days later the battery light came on and now the alternates is bad. Coincidence? I think not. When you put too much load on the battery during the test you can actually damage the batter and the cell in the alternator. Now they are asking for another $700 for service. Disgusted with this dishonest dealer. More

Delivered as Promised ! I can truly say I had the best experience at AutoNation Toyota Irvine. This was my fourth Prius lease and my first time with AutoNation. Not wanting t I can truly say I had the best experience at AutoNation Toyota Irvine. This was my fourth Prius lease and my first time with AutoNation. Not wanting to spend a lot of time talking on the phone we came to a deal purely via text and email. I was a bit worried that things would change once I went there to get the car, you know the way car salesmen are, but they delivered everything they promised and more. Thank you Tom Hlousek, and the rest of the people I interacted with during my time at your dealership, truly a great experience. More

It was not good experience dealing with them. Be careful sales person was professional price in beginning was okay. they deliver used car to my house which was nice. I even comment sales person to Be careful sales person was professional price in beginning was okay. they deliver used car to my house which was nice. I even comment sales person to his manager. I purchase per own certify car from them which you expect their inspector check car So I OVER trust them and didn't check car as normally you do with on street car dealer I trust their brand of service. Here is what I found out after delivery. BUT 1- passenger and driver mat MISSING. 2- windows key won't work in driver door.(you expect car was inspected but it wasn't) 3- I called one of Sales manager and she said I will get back to you and she didn't even call me. 4-I called sales person who sold the car to me he said I will see what can I do "sounds like he is doing favor to me". 5- Backup camera is after market and don't have setting option. in end don't trust them and make sure you check every things before paying them. More

We're satisfied with my new car and service here All went well, my car is always in good condition and drives well. The salesman Stewart is helpful to us, He's enthusiastic and professional . All went well, my car is always in good condition and drives well. The salesman Stewart is helpful to us, He's enthusiastic and professional . More

Finance trys to sell you All went ok. Never go on weekend. You edit forever. When we finally got into finance, they did everything they could to sell you a extended warrant All went ok. Never go on weekend. You edit forever. When we finally got into finance, they did everything they could to sell you a extended warranty that we did not want Almost 30 minutes arguing. Then he says he will give us employees cost and when we checked it out later, is was a worthless warranty. To much pressure. Went to another Dealer and bought a car for other daughter. No pressure and in and out fast. Never go back to Irvine More

Please Make Your Complaint Count! cargal1 - You need to file a complaint with the Bureau of Automotive Repair: at www.bar.ca.gov/Consumer/Complaints/ I am taking my complaints about cargal1 - You need to file a complaint with the Bureau of Automotive Repair: at www.bar.ca.gov/Consumer/Complaints/ I am taking my complaints about their service department to BAR and to court if I have to. BAR does not know there are so many complaints out there about this business, because they are not hearing them! I think few people know about the Bureau of Automotive Repair (State of California Consumer Affairs). Better Business Bureau gives this business a D-! In my experience, Autonation's business practice is to steal from as many customers as they think they can get away with! More

First rate Everyone I came in contact was exceptional in every way, they were professional, personable, gracious and accommodating. I couldn't be more impressed Everyone I came in contact was exceptional in every way, they were professional, personable, gracious and accommodating. I couldn't be more impressed!! I would highly recommend purchasing from this dealership. More

Service Center Damage Brand New Corolla Thanks Archer, I wish that nobody every feels the disrespect and sick feeling knowing that car was damage in places you won't look the tech tried c Thanks Archer, I wish that nobody every feels the disrespect and sick feeling knowing that car was damage in places you won't look the tech tried covered up. I was shock that nerve touch up paint and left hub caps loose fall off while driving . I heard in service dept that a customers fell off "oh yeah those never stay on" You have purchase a whole four pack from Toyota. They also didn't hand me my keys when my car was ready or tell where to find it. I had demand my keys back. Toyota corp could verify general mgr contacted me . The dealer I brought Toyota sold me a bran dnew car damage! xxxx! More

Very bad customer service If there is a zero star, probably I will give it to this place. Very bad customer service. Employees are very rude and mean. Managers suck. If you hav If there is a zero star, probably I will give it to this place. Very bad customer service. Employees are very rude and mean. Managers suck. If you have a problem no one will help you. I had a problem while I was buying a car from them and I asked to talk to the manger but he refused to see me nor solve my problem. Never expect a good deal from them. I don't recommend this place to any one who is looking for good customer service. More

They damage your car where you can not see Dealer attitude is to cheet customers anyway they can . Service quality very low. Beware of damages to your car in unrelated areas to where you took Dealer attitude is to cheet customers anyway they can . Service quality very low. Beware of damages to your car in unrelated areas to where you took it in for. More