AutoNation Toyota Las Vegas

Experience was good, up until the last part signing all papers in the finance room. papers in the finance room. More

My rating relates to service experience. Despite having an appointment, one is forced to wait for their assigned representative. While this may seem efficient and create a good service ex Despite having an appointment, one is forced to wait for their assigned representative. While this may seem efficient and create a good service experience, it results in unnecessary waiting and frustration. All agents have the customer’s information available. Apparently most customers were assigned the same representative so despite their being a number of reps available, the customer is forced to wait. I finally complained and lo and behold the non assigned agent pulled up my information for my routine check and, after a signature, I was free to leave. More

Kevin Grady is awesome and has always been so awesome every time I come in for help on my car. He’s very informative and thorough with going over the details of the work, and I always get a high level of every time I come in for help on my car. He’s very informative and thorough with going over the details of the work, and I always get a high level of quality service. Kevin always has a great attitude and I appreciate all his efforts! More

Michael was friendly and understanding. But it took 3 hours to service our car which we never had experienced before. They also recommend new tires soon but didn't mention the brand new one But it took 3 hours to service our car which we never had experienced before. They also recommend new tires soon but didn't mention the brand new one we just installed, wich kinda questions the inspection. We also got a receipt without the cost of items done and a coupon they said they "applied" to, unknown if that was true because all the receipt said was the total charged at the end with the coupon and not the specified items deducted, or what was discounted... More

Normally I have Great service with NO problems! This last time I had gone in for an oil change and AC tuneup, and they forgot to rest my maintenance required light and give me a new window sticker This last time I had gone in for an oil change and AC tuneup, and they forgot to rest my maintenance required light and give me a new window sticker for when the next oil change should be done. More

This place is very clean and well light. They have a good selection of refreshments for the customers. They have a good selection of refreshments for the customers. More

When I go to Autonation Toyota, I make sure to see Steve Tenewick. A no pressure, well informed salesperson. I am never disappointed. Tenewick. A no pressure, well informed salesperson. I am never disappointed. More

Excellent customer service, I'm in and out in a very short time frame. I always work with Mark Guilfoyle (service dept) never a problem. His service team is topnotch I have never brought the vehicle bac short time frame. I always work with Mark Guilfoyle (service dept) never a problem. His service team is topnotch I have never brought the vehicle back to be repaired again for the same issue. Karl More

The service was nice but if you can , don't make the custom wait before you talked to them. custom wait before you talked to them. More

Clean pleasant waiting area with water and coffee and tea available for customers. A bit too long waiting time even with appointment available for customers. A bit too long waiting time even with appointment More