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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,289 Reviews of AutoNation Toyota Las Vegas - Service Center
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May 01, 2025
The service department was great. I have a 2018 sequoia that needed several pasts all of which they had on hand. They did everything needed for its scheduled maintenance plus the extr I have a 2018 sequoia that needed several pasts all of which they had on hand. They did everything needed for its scheduled maintenance plus the extra work on time and had it back to me in a matter of hours. Plus the assistants were nice and easy to work with. Highly recommend. More
by Mary k
Employees Worked With
Tim was my derive rep
April 27, 2025
These people are the worst! ! I have been coming here for 8 years and never had a problem until my service guy Mark left the company. They will rip you off!! I came in for a sche ! I have been coming here for 8 years and never had a problem until my service guy Mark left the company. They will rip you off!! I came in for a scheduled maintenance and after 2 hours they told me my oil pan was no good! I told them to just leave it and I'll have my son look at it. (he's a mechanic too) Harrison, my assigned service person said I had no choice and had to pay $800 because my car wasn't holding oil!! They forced me to pay!!! I couldn't take my car until i paid to have it fixed. My engine light never came on, the oil light never came on, there wasn't an ounce of oil anywhere not even on the old oil pan!! I made them give me my old oil pan back to show my son and sure enough!! They had stripped the screw!!! It's clear as day. I've shown several mechanics now and they all say the same thing!! They lied and made a mistake and they are making me pay for it!!! The last time I took my car in, they damaged my side bumper and left screws and bolts off and Irvine the service manager refused to take care of it and told me that's why I have insurance!! My son contacted Irvine this time and he refused to listen to him. He didn't care and was really rude to him!! My boyfriend and I Will never go back!! I've already contacted the BBB and filed a complaint with Toyota!!! More
by Wendala
Employees Worked With
Harrison and Irvine
April 16, 2025
The services are good & the advisor assign to me were very helpful, William Lima. The only thing I really hate was the long hours of waiting, minimum of at least 2 hours +, other than that, everything wa very helpful, William Lima. The only thing I really hate was the long hours of waiting, minimum of at least 2 hours +, other than that, everything was ok ! More
by rodolfomartinlegaspi
Employees Worked With
William Lima
April 10, 2025
Once again having issues with this KIA, I've been calling for 2 days to get it in for service! Not my service advisor, the service manager nor Rudy has called me back. This is ridiculous and the customer se for 2 days to get it in for service! Not my service advisor, the service manager nor Rudy has called me back. This is ridiculous and the customer service sucks! My car is my lifeline and the oil light is on, I paid for an extended warranty with rental service because I can't be without a car and now I can't even drive it!! More
by Vickigvg19
Employees Worked With
Johnathan
March 28, 2025
I had a very good experience and really appreciated the opportunity to speak directly with Erick who was the technician that worked on my 2002 Toyota Camry. My Service Advisor (Chris) was helpful and liste opportunity to speak directly with Erick who was the technician that worked on my 2002 Toyota Camry. My Service Advisor (Chris) was helpful and listened to all my requests. My only recommendation would be for customers to apply multiple discount coupons to a single work order. I missed out on some additional savings because I could only use one coupon which maxed out on the services received for my work order. More
by richard.couture
Employees Worked With
Christopher Roth, Erick (Technician)
February 28, 2025
Love coming to Autonation Toyota. Been coming here for some years now. I’ve been to others in the valley and no other Toyotas compare to this one! Service Department is very knowledge Been coming here for some years now. I’ve been to others in the valley and no other Toyotas compare to this one! Service Department is very knowledgeable and helpful in meeting my car needs. I have had the pleasure in speaking with the Service manager named Ivan on how amazing his staff is. They always have me in and out with their speedy service! Cashiers here are very sweet, polite, and always have a smile on their face to sweeten the deal. Forever coming back here! More
by Junior L
Employees Worked With
Ivan Manager, Kat cashier, Leo service, porters
