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AutoNation Toyota Las Vegas - Service Center

Las Vegas, NV

4.5
1,298 Reviews

1,298 Reviews of AutoNation Toyota Las Vegas - Service Center

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March 30, 2022

Thanks to AutoNation Toyota Las Vegas Service Department. Went out of their way to provide great service on my cherished Toyota Tacoma! I would never trust my classic Toyota with anyone else. AutoNation i More

by carol_ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuerman
Apr 06, 2022 -

AutoNation Toyota Las Vegas responded

Hi Carol, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 29, 2022

I was very happy with Mark Guilfoile as my service advisor. Excellent service.. Very nice and helpful.. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Guilfoile
Apr 02, 2022 -

AutoNation Toyota Las Vegas responded

Hi Ron, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 29, 2022

Personnel / They didn’t do a car wash / We’re prompt on getting the car out on time More

by Jbailey6748
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 02, 2022 -

AutoNation Toyota Las Vegas responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Apr 02, 2022 -

Jbailey6748 responded

Yes but t wash would have been appreciated especially on how much we spent as you no longer have transport.

March 29, 2022

Excellent service with Jose Jimenez. He is the best. He should be the employee of the month. He is honest and professional all the time. I'm always do my appointments with him. I tried i More

by BELLA713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Apr 02, 2022 -

AutoNation Toyota Las Vegas responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Las Vegas. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 29, 2022

The WIFI was very, very slow and unable to use. I was at the dealership for 3 hours and waiting for the representative to let me know the update of my vehicle. I had to ask for a sticker for my nex More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bigness
Apr 02, 2022 -

AutoNation Toyota Las Vegas responded

Hi James, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (702) 605-5801 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!

March 28, 2022

Great dealership, clean , advisory Jose is awesome. Wait time was fast service. Vehicle inspection was great. More

by jessiealicaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 31, 2022 -

AutoNation Toyota Las Vegas responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

March 28, 2022

Tim Phillis took care of my truck as soon as I arrived. Great customer service. Top employee More

by Kurtmeyer987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Phillis at the service counter, and all the mechanics in the garage
Apr 02, 2022 -

AutoNation Toyota Las Vegas responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Las Vegas. Thank you so much for your feedback! We hope you have a great day!

Apr 02, 2022 -

Kurtmeyer987 responded

Always customer friendly

March 27, 2022

Jose HAS AWESOME customer service, he took care of my appointment and is very polite More

by Ravie202p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 30, 2022 -

AutoNation Toyota Las Vegas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 26, 2022

All of the service agents at AutoNation with the exception of Tim Phillis are rude, discourteous and have attitude problems It amazes me how they lack sincerity and being warm and engaging to cust More

by dreteixeira808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Phillis
Mar 26, 2022 -

dreteixeira808 responded

All of the service agents at AutoNation with the exception of Tim Phillis are rude, discourteous and have attitude problems It amazes me how they lack sincerity and being warm and engaging to customers whom they receive a commission off of. Tim Phillis is a gem and an asset. I’m thankful for his serve ice and sincerity even though my vehicle became very costly to fix, he maintained professional and gave me assurance that all was being done to fix my vehicle as best as possible. I’ve been coming to AutoNation for well over 10 years and have purchased 4 vehicles from this dealership but will never return due to lack of professionalism. You’re in the customer service business and all employees should go through training of what that means. Attitude is a reflection of leadership so start there and work your way down to each department

March 26, 2022

Came in for an oil change and as always Ivan Mandapat made the visit quick and easy. Told me was was being done, gave me an estimate and told me what work would be coming up next visit. Always a pleasant More

by Ivanabelibarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Mandapat
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