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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,291 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,291 Reviews of AutoNation Toyota Las Vegas - Service Center
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March 12, 2022
I usually stay away from dealerships and prefer to bring my SUV to small, honest mechanical shops. Unfortunately, locating the latter has become difficult these days. Since my husband brings his truck to my SUV to small, honest mechanical shops. Unfortunately, locating the latter has become difficult these days. Since my husband brings his truck to AutoNation and talks about the great service & honesty, I threw in the towel. My AC & navigational system was not working properly. We dropped off the SUV in the morning and picked it up 5 hours later, which should have taken "a couple of hours". Fortunately, I didn't have anything planned that day. Upon picking up my vehicle, David Schuerman informed me that the AC was working fine & my model doesn't come with a navigational system. There is no charge since nothing had to be repaired. A multi-point inspection was also performed. Of course I was dumbfounded with the results. I will come back since this first experience wasn't painful at all. More
by hmckeller
Employees Worked With
David Schuerman
March 11, 2022
I completely satisfied for the service was provided even do at the beginning was frustrated because I didn’t have an appointment do at the beginning was frustrated because I didn’t have an appointment More
by Rubencalvillo52@gmail.com
Employees Worked With
Jose? Was absolutely outstanding he did the extra mile even more
March 11, 2022
Sales people are very helpful, but the service department scratches my rim when I left it for service. When I brought it to their attention i never got a call back from supervisor scratches my rim when I left it for service. When I brought it to their attention i never got a call back from supervisor More
by Cinn10
Employees Worked With
Tim
March 11, 2022
Went in for oil change and was advised tires were at 40%; not critical but will eventually need to be replaced. Quoted a price and offered to do the service on the same day which I agreed to. Jose Jimenez a not critical but will eventually need to be replaced. Quoted a price and offered to do the service on the same day which I agreed to. Jose Jimenez at Sahara automation is always friendly, professional and checks other devices I might need. More
by jae89
Employees Worked With
Jose Jimenez
March 11, 2022
I think it's absolute garbage that you don't have an EV-certified technician on staff. California EV's find their way to Nevada's used car market regularly, and you know this. Most of your staff makes n EV-certified technician on staff. California EV's find their way to Nevada's used car market regularly, and you know this. Most of your staff makes no effort to please customers. I guess you have more demand than you can satisfy. Good for you, but your customers will remember the way you treated them in the times when you want them back. Also, charging for firmware updates for an older car is poor form. No shuttle service, why? Covid? That's a lie. No car washes because Lake Mead is low? I call BS. How about you get back to serving customers again? No more excuses. On top of that all, my paperwork and key were both where they were not supposed to be. The staff took 20+ minutes to locate both with and empty bay - I don't have time for that. Get it together! More
by NS702
Employees Worked With
Ivan
