AutoNation Toyota Las Vegas - Service Center

This could have been a positive experience, but the service department messed up my vehicle they incorrectly leveled the truck and gave me a truck with the front end sitting higher than the rear end, m service department messed up my vehicle they incorrectly leveled the truck and gave me a truck with the front end sitting higher than the rear end, my obviously inexperienced service advisor Johnathan tried to tell me it was because of the gas tank. I left multiple messages for the service manager to call me and I was ignored. The pushy finance department pushed a bogus extended warranty on me and tried to make it sound like the car had no warranty without it, and to make matters worse it’s only useable at Autonation. At the very end my truck was sitting in the parking lot and there was no delivery, I had to find it myself and then go home snd figure out how to operate everything. It cost me 1800.00 to have the front suspension fixed snd realigned due to the micky mouse work the service department did. Read the text of the reviews on Yelp snd Google and you will see my experience is in alignment with others. More

Service person was very courteous and helpful. Will go back for future service on our vehicle. Car was ready by the estimated time while I waited in showroom. back for future service on our vehicle. Car was ready by the estimated time while I waited in showroom. More

I always have been treated very well at Autonation Toyota. The service the department is great Kevin is my service person, always addresses my needs. Toyota. The service the department is great Kevin is my service person, always addresses my needs. More

Autonation Toyota sells great vehicles and backs it up with a great service department! Mark G. Has been our service specialist for years and continues to provide great customer service. with a great service department! Mark G. Has been our service specialist for years and continues to provide great customer service. More

The service department does a great job my vehicle gets taken care of every time. This is my go to shop. Keep up the good work!! taken care of every time. This is my go to shop. Keep up the good work!! More

Work done was as expected. People were professional and friendly. The work done on my car has it driving better. I will be using for future maintenance friendly. The work done on my car has it driving better. I will be using for future maintenance More

I took my vehicle there for a 10,000 mile service and asked for the tires to be rotated while it was there, the service order indicated it was completed but the tires we not rotated. The service manager asked for the tires to be rotated while it was there, the service order indicated it was completed but the tires we not rotated. The service manager offered no resolution. I thought I would give them another chance and took my vehicle there yesterday for a 15,000 mile service and again asked for the tires to be rotated, again they didn't do it even though the work order says they did. The service manager went so far as to say there is video of it being done but is unable to show it to me, very disappointing. I recommend marking your tires when you take your car there for a tire rotation, your tires will be in the same spot when you pick up your car. I will not be doing anymore business there. More

Bought my car 9/2020 - bought extended warranty - it's not a Toyota - made an appt. they know what my car is - failed to let me know that they couldn't diagnose the problem since it's a Jeep. I had to ca not a Toyota - made an appt. they know what my car is - failed to let me know that they couldn't diagnose the problem since it's a Jeep. I had to call because they didn't call all day, just to be told I should take it to a Jeep dealer. The extended warranty deductible is HIGHER if going to somewhere other than Autonation! What a scam. Very unprofessional. So annoyed about the warranty and finding out that they really can't fix my car - unless it's just a sensor malfunction! More