AutoNation Toyota Las Vegas - Service Center

Kat, the cashier gave us exceptional customer service. Gerard Buenavente is the best service advisor. He is attentive and is good at communicating about the repair needed for the car. He is also very p Gerard Buenavente is the best service advisor. He is attentive and is good at communicating about the repair needed for the car. He is also very pleasant. More

Our Service Manager Michael was excellent in communicating the status of our vehicle. He even worked with our 3rd party warranty to make sure everything could be covered. The Cashier Kat was qu communicating the status of our vehicle. He even worked with our 3rd party warranty to make sure everything could be covered. The Cashier Kat was quick and informative during drop off and pickup! More

Scott was my advisor and he was fabulous! Professional, personable and he kept me informed. Professional, personable and he kept me informed. More

Fast service Tatum Garcia help me out professionally and guide me through other service options guide me through other service options More

It is often the little things that count in life! Please and thank you. Let me get the door for you, Miss! (I'm an old lady, and it makes me smile to be called "Miss".) Discussing recommendations for Please and thank you. Let me get the door for you, Miss! (I'm an old lady, and it makes me smile to be called "Miss".) Discussing recommendations for service rather than "telling me". Discussing options. Facilitating coupon use. (I'm on only Social Security, so it matters significantly to me.) Explaining rationales for a service. Helping to get the car key off of my "mega-collection" on my key ring and helping to get it on again, without complaining or "funny looks". Servicing a car at a dealership is always a significant expenditure, so little things make a difference. More

This dealership is represented very well and some of the staff absolutely stand out as great representatives of AutoNation Toyota Las Vegas and that is Leonel Wizel. Leonel is the actual reason that the on staff absolutely stand out as great representatives of AutoNation Toyota Las Vegas and that is Leonel Wizel. Leonel is the actual reason that the only place I go for service on my Toyota is AutoNation Las Vegas. He has shown himself to represent the company in a professional and respectful manner which is why when I need service repairs and likely future Toyota purchase that AutoNation Toyota Las Vegas is my number One choice especially when there are so many options. Keep up the great work Leonel! I appreciate knowing that AutoNation Toyota Las Vegas is the best! Thanks for being my go to Toyota provider. More

This is a very beautiful and clean store. The staff is friendly and helpful. Leith and George gave me excellent assistance in getting an outstanding service experience. The staff is friendly and helpful. Leith and George gave me excellent assistance in getting an outstanding service experience. More

AUTONATION HAS THE WORST CUSTOMER SERVICE! ONCE AGAIN THE ENGINE LIGHT IS ON IN THIS KIA! I CALLED MY SERVICE ADVISOR JOHNATHAN HE NEVER CALLED BACK, I CALLED KALAB THE GENERAL MANAGER AND HE ONCE AGAIN THE ENGINE LIGHT IS ON IN THIS KIA! I CALLED MY SERVICE ADVISOR JOHNATHAN HE NEVER CALLED BACK, I CALLED KALAB THE GENERAL MANAGER AND HE NEVER CALLED BACK EITHER. More

I want to give a big THANK YOU to James Campbell, he is the only one throughout my nightmare with this car that has any decency, he even called me when he was on vacation, more than I can say for the Gene the only one throughout my nightmare with this car that has any decency, he even called me when he was on vacation, more than I can say for the General Manager Kalab who I left a message on his cell and he never called me back as either did my service advisor Johnathan More

These is the second time reviewing the parts department. And nothing has changed. Still trying to get away with not warranty there 84 month batteries. I have been here probably four or five times to get a b And nothing has changed. Still trying to get away with not warranty there 84 month batteries. I have been here probably four or five times to get a battery. Never had any problems just until these last two times. This last time they wanted a blood sample to return a battery that went bad in less then a year and a half,84 months Baha. The service guy wanted the receipt of course even though the date is stamped on the side of the battery. Just another way to not honor the warranty. And now this time he asked for my vin number,ID,and the mileage. That has nothing to do with the battery. This time I saved the receipt. Even though the date is burnt into the battery. And clearly says the date and no where near the 84 months. I will never do business with these people. Can’t wait until the warranty is up or I don’t have the battery anymore. Not worth dealing with these people. More