AutoNation Toyota Las Vegas - Service Center

Worst experience at a dealership ever. I would 100% recommend taking your car and business elsewhere. I normally take my car to Lexus, but had brought it here a couple times in the past I would 100% recommend taking your car and business elsewhere. I normally take my car to Lexus, but had brought it here a couple times in the past and thought I would keep trying it, but definitely NEVER going back. The service rep (Kevin) and manager (I believe it was Ivan) were both a nightmare to deal with. Extremely rude, unprofessional and condescending. The manager wouldn’t let me get a word in. Would ask a question and then continue to talk over me when I would begin to answer and did that during the whole conversation. Kevin was loud and patronizing when I picked up my vehicle, constantly telling me that I needed a new tire (which was not up for debate), but since he refused to listen, that was all he was arguing about (which was not the issue) at one point yelling “what part don’t you understand”. They would greatly benefit from working on their active listening skills, some basic customer service training on how to properly handle and communicate with customers in an appropriate and professional manner. Mind you, I brought my car in for regular servicing, it had no issues. When I picked it up. It was un-drivable as it trembled while I drove it and steering wheel veered all the way to the left. Had to call them the next day and bring it back in for them to look at again. Turns out there was a separation or bulge in one of the tires that when moved to the front made the issue noticeable. How they didn’t catch that in the initial visit (when I brought it in to get serviced) or even when they drove it back to return it to me, is very difficult to understand and dangerous that they would return a car to someone saying everything came out great in the service and then when I had to call and speak up about it then, they were able to identify a problem. More

Great job estoy muy satisfecha con los servicios y amabilidad de Willian Lima nuestro hombre de confianza para todo tipo de proceso que nececiten nuestros vehiculos .extraño el seevicio de car wash qu amabilidad de Willian Lima nuestro hombre de confianza para todo tipo de proceso que nececiten nuestros vehiculos .extraño el seevicio de car wash que proporcionabsn Asus clientes despues de cada mantenimiento es lo unico todo lo de mas perfecto . More

The dealership was clean, organized, and easy to locate. Was impressed with the amount of options to view. Was impressed with the amount of options to view. More

Place is busy but they had lots of service advisors David was pleasant and didn’t upsell me. Said he would call when done and did after two hours. When I picked the car up he just handed me the bill with no was pleasant and didn’t upsell me. Said he would call when done and did after two hours. When I picked the car up he just handed me the bill with no explanation of what was done or any results of the multi point inspection. As everyone knows the work sheet is generally unreadable unless you work at a dealer. No car wash due to lake mead water levels. Cashier was nice and quick. Price was ridiculously high for front brakes and fluid at $370 even with the 25% discount coupon I had More

excellent service department good work timely and people are friendly and mission oriented highly recommend are friendly and mission oriented highly recommend More

Selling extended warranty but when its come to the workshop seems like they are unwary about what to do with it even if the extended warranty been bought st the same dealership. Bad communication bet workshop seems like they are unwary about what to do with it even if the extended warranty been bought st the same dealership. Bad communication between different part of the dealership More

They need to fix the check-in process. Other than the check-in process, my experience was good. Other than the check-in process, my experience was good. More

Easy to make appointments for service. Efficiently and professionalism are two of their best features Efficiently and professionalism are two of their best features More

Thanks Kevin Grady hopefully everything u did will be great until next time thanks again great until next time thanks again More

Service at Toyota is always quick and easy. From making an appointment, to getting a service date, and time. They're always prompt, I pull in, check in, sit down and wait in the lobby. They ha From making an appointment, to getting a service date, and time. They're always prompt, I pull in, check in, sit down and wait in the lobby. They have free tea, coffee, hot chocolate, and free water. It's usually in and out. José is usually my service man, he's quick and he knows his job! Gets me in and out as soon as possible, and as always fair with their pricing. Can't say enough good things about Toyota they always keep me on the road, and a smile on my face! Thanks so much, I truly appreciate it! I'm a Happy Toyota owner!! Thanks again AnnaMarie More