AutoNation Toyota Las Vegas - Service Center

Dropped off my 2022 Highlander for a service they sold me a service I didn’t need. $127.27 dropping off was fine. Fast and friendly But picking up was different. no one would ask if I needed anything. Finall a service I didn’t need. $127.27 dropping off was fine. Fast and friendly But picking up was different. no one would ask if I needed anything. Finally went to cashier got rang up, paid and she told me to go to vehicle pick up. No one there. I waited 10 or 15 minutes asked people walking by and I was ignored. Someone finally came and took my papers. didn’t say a word to me. Pulled up parked the car and left my door open and walked behind my vehicle without one word. That’s not what I’m used to from Toyota. I called and didn’t get much help because I wouldn’t give them the name of my service rep. He was fine and I had no complaint with him. Frustrated and won’t come back. More

Very helpful and good customer service . Harrison Lao is the service guy who helped us. Harrison Lao is the service guy who helped us. More

My advisor Harrison Lao was very understanding and he worked with me to solve my vehicle problems. l love my Toyota’s I these vehicles since I was a teenager and I’m still driving Toyota’s. worked with me to solve my vehicle problems. l love my Toyota’s I these vehicles since I was a teenager and I’m still driving Toyota’s. More

Tim Philis is the very best! ! He is very patient and professional! He makes sure everything is done correctly for the customer!!! I’m always amazed by his great work!! ! He is very patient and professional! He makes sure everything is done correctly for the customer!!! I’m always amazed by his great work!! More

Aubriana Pedraza came to our rescue & spent time helping us with our GPS & Dash. She helped us learn our RAV 4 Toyota. . She was wonderful. She was kind, pleasant & helped us so much. I can’t say enough us with our GPS & Dash. She helped us learn our RAV 4 Toyota. . She was wonderful. She was kind, pleasant & helped us so much. I can’t say enough good about her. More

Appointment was on time, rep was knowledgeable and service great my auto is running at service great my auto is running at More

Easy way to make the appointment, clean and easy reception for the client, nice and comfy room for waiting. Michael make a great job in all the process. reception for the client, nice and comfy room for waiting. Michael make a great job in all the process. More

Had a appointment at 8:30am to replace 2 tires 2 wheels through my wheel and protection program they let me know takes about an hour to get an answer from the claim department sat down waiting for 3 n half through my wheel and protection program they let me know takes about an hour to get an answer from the claim department sat down waiting for 3 n half hours to be informed that due to my wheel maybe not being damaged enough it might not be replaced waited another 2 hours for to be told that I could leave the vehicle with no option for a temporary vehicle leaving me with no transportation or to take the vehicle back so after 6 hours of wasted time I was left in the same exact situation as before,so thank you for this horrible experience glad to share👍🏼got absolutely zero done and sent back on the road with these tires that are leaking air More

Good fast clean and friendly staff. The waiting area was comfortable. Service advisor also provided updates about my car. The waiting area was comfortable. Service advisor also provided updates about my car. More

Jonathan was disrespectful. i had 8:00 am appointment but he told me I should wait one and half hours and they wasted my 1:45 hr. Once he saw my coupon , he put my turn in to the i had 8:00 am appointment but he told me I should wait one and half hours and they wasted my 1:45 hr. Once he saw my coupon , he put my turn in to the back line . He deserves to be unemployed . More