AutoNation Toyota Las Vegas - Service Center

I want to give a big THANK YOU to James Campbell, he is the only one throughout my nightmare with this car that has any decency, he even called me when he was on vacation, more than I can say for the Gene the only one throughout my nightmare with this car that has any decency, he even called me when he was on vacation, more than I can say for the General Manager Kalab who I left a message on his cell and he never called me back as either did my service advisor Johnathan More

These is the second time reviewing the parts department. And nothing has changed. Still trying to get away with not warranty there 84 month batteries. I have been here probably four or five times to get a b And nothing has changed. Still trying to get away with not warranty there 84 month batteries. I have been here probably four or five times to get a battery. Never had any problems just until these last two times. This last time they wanted a blood sample to return a battery that went bad in less then a year and a half,84 months Baha. The service guy wanted the receipt of course even though the date is stamped on the side of the battery. Just another way to not honor the warranty. And now this time he asked for my vin number,ID,and the mileage. That has nothing to do with the battery. This time I saved the receipt. Even though the date is burnt into the battery. And clearly says the date and no where near the 84 months. I will never do business with these people. Can’t wait until the warranty is up or I don’t have the battery anymore. Not worth dealing with these people. More

Terrible communication from Service Advisor, William. He failed to confirm when my cars service was complete and kept my vehicle in their shop for another night. When I reached out via text instead of ha He failed to confirm when my cars service was complete and kept my vehicle in their shop for another night. When I reached out via text instead of having any accountability he was condescending. Ivan their service director apologized and offered to accommodate for the following service. I don’t recommend being service by William. He clearly fails at customer service. More

Leah Hopper was the senior direct salesperson we worked with and she was Amazing! Very flexible and is really works for you! She fights and tries her very best. You’ll leave happy with your car and happy w with and she was Amazing! Very flexible and is really works for you! She fights and tries her very best. You’ll leave happy with your car and happy with a new friend. She’s the absolute best More

My service technician Johnathan Lobos was polite, professional and answered all my questions regarding my service. professional and answered all my questions regarding my service. More

Friendly sales force who cares about customer. Service group lists to concerns and offers possible solutions. Service group lists to concerns and offers possible solutions. More

Professional staff, very efficient services, set reasonable price, at convenient location,good customer service, a trust worthy brald. reasonable price, at convenient location,good customer service, a trust worthy brald. More

The shop did a good job . They did all the work I wanted done and they ok the time to do all of the recall work that the suv needed while the suv was there so I didn’t have to They did all the work I wanted done and they ok the time to do all of the recall work that the suv needed while the suv was there so I didn’t have to come back later! And they did the job in good time! More

was satisfied will all work that was done on my car. Will return for future service. Will return for future service. More

Dropped off my 2022 Highlander for a service they sold me a service I didn’t need. $127.27 dropping off was fine. Fast and friendly But picking up was different. no one would ask if I needed anything. Finall a service I didn’t need. $127.27 dropping off was fine. Fast and friendly But picking up was different. no one would ask if I needed anything. Finally went to cashier got rang up, paid and she told me to go to vehicle pick up. No one there. I waited 10 or 15 minutes asked people walking by and I was ignored. Someone finally came and took my papers. didn’t say a word to me. Pulled up parked the car and left my door open and walked behind my vehicle without one word. That’s not what I’m used to from Toyota. I called and didn’t get much help because I wouldn’t give them the name of my service rep. He was fine and I had no complaint with him. Frustrated and won’t come back. More