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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,292 Reviews of AutoNation Toyota Las Vegas - Service Center
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December 20, 2022
Had oil change on 12/16 at 9:30 am at Sahara Toyota AutoNation. Left the facility at 11:30 am and no issue identified as shown on the summary worksheet. David was very professional and easy to work wit AutoNation. Left the facility at 11:30 am and no issue identified as shown on the summary worksheet. David was very professional and easy to work with. However at 1:00 pm when i left my house and started the car, there was “check VSC system” shown on my dashboard screen. I called David and left VM. He promptly returned my call and asked to bring the vehicle back the next day to be checked. Nothing further mentioned. In addition i did signed up for the prepaid oil change program for $285. The next day 12/17 at 8:15am i was at the dealership again. However, David was off and i was assisted by Kevin. He was rude and unprofessional. As I explained my issue and said David asked me to come in today. Kevin replied “oh, david never work on Saturday. You need to pay $185 to get the car checked.” I asked him whether there is limited warranty to cover for the fee considering the issue came out not even 24 hrs after the oil change. He said not until i agreed to pay, otherwise he couldn’t do anything and found out the issue. He left me with no choice. I felt i was mistreated and this was a very bad service experience. I had been a long time customer with the dealership and all recommended services, i always choose this dealership. I don’t mind paying the fee at all if needed but considering the attitude and the fact that the issue came out as soon as i left the dealership. Shouldn’t this be at least complimentary service. The 2nd checkup recommended a replacement of oil valve that will cost over $1500. I declined to have it done with your dealership after my 12/17 experience. I hope management can offer more training on customer service and owning the problem. Not all customers are not reasonable. There are a lot of things that I understand need to go by the book, but sometimes it’s worth to analyze the overall situation and consider exception. Overall, in customer service industry, the products are similar but the people inside are the one who makes the difference. Thank You for your time to read my lengthy feedback. More
by angela_desy
Employees Worked With
David Schummer, Kevin Graddy
December 20, 2022
Michael Bigness is great with customer service. The service guys forgot to install my wiper blades & I had to go back the next day. Michael installed them right away for me. The service guys forgot to install my wiper blades & I had to go back the next day. Michael installed them right away for me. More
by cheril101
Employees Worked With
Michael Bigness
December 17, 2022
David Schuerman is the best employee at Toyota AutoNation! He helped me out with my RAV4 battery on the day that I called and talked to him. I appreciate him squeezing me in on the same day and he AutoNation! He helped me out with my RAV4 battery on the day that I called and talked to him. I appreciate him squeezing me in on the same day and he did a great job on the service to my car. More
by Ddp16
Employees Worked With
David Schuerman
December 14, 2022
Toyota Service Rep Tim Phillis, has outstanding customer service and was very helpful. He's very knowledgeable and goes above and beyond every time we bring our Camry in for any kind of service service and was very helpful. He's very knowledgeable and goes above and beyond every time we bring our Camry in for any kind of service More
by gwan6louh8
Employees Worked With
Tim Phillis
December 12, 2022
I can't tell you how impressed with AutoNation Toyota. The process was easy and I was well advised of what to expect during my visit. Being the first time for me I couldn't get over the size and how clean The process was easy and I was well advised of what to expect during my visit. Being the first time for me I couldn't get over the size and how clean everything was no matter where I was. My Advisor Harrison Lao was fantastic greeting me with a smile and letting me know how long my service would take. I couldn't be more pleased with his customer service. More
by Rick
Employees Worked With
Advisor Harrison Lao
December 10, 2022
Service rep Harrison was great he was very thorough and even brought my paperwork to me in the waiting room. My truck was done in 45 minutes as opposed To 1.5 to 2 hours even brought my paperwork to me in the waiting room. My truck was done in 45 minutes as opposed To 1.5 to 2 hours More
by Kalola911
Employees Worked With
Harrison
