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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,298 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,298 Reviews of AutoNation Toyota Las Vegas - Service Center
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December 31, 2022
I was first met at counter with negative morale. I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my appointment was still good. He said everything right and made me feel like a satisfied customer. I really appreciate his service with a smile!! More
by I. Peterson
Employees Worked With
Michael Bigness
December 30, 2022
I’ve brought my Toyota Highlander into AutoNation Toyota Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that I thought were going to be big ticket items. To the staffs credit, they correctly diagnosed and fixed each problem for a fraction of the price originally quoted. On the one hand, their team is clearly coached to quote the high-end in case of a worst case scenario. On the other hand, once they’ve diagnosed the problem, they are honest and have the integrity to resolve the problem as inexpensively as possible. A great experience every time! I have one constructive complaint with a solution. Over the last three years, every single time I go to the dealership, the average wait time is 2-4 hours, which isn’t surprising considering how busy they are. That doesn’t bother me. What DOES bother me is that the customer wi-fi is ALWAYS slow as molasses because they refuse to upgrade the bandwidth to accommodate their guests. With so many customers using their personal devices while waiting for repairs, it’s very frustrating that you can’t retrieve emails or work online. This is a problem that all the associates acknowledge has been a problem and consistent complaint they hear EVERY day for years, and yet management still refuses to address the issue. It’s too bad because it’s the only sour note on otherwise great customer service. All they have to do is request more bandwidth from their internet service provider. Their IT manager needs to stop pinching pennies and recognize that they are ALSO in the customer service business and that they are failing to provide a great guest experience every time. More
by briannyc
Employees Worked With
Tim most recently… excellent service!!!
December 27, 2022
I called in and told the person on the phone what I needed to be done. I was then promised a loaner car as I was pressed for time. When I arrived, my service advisor wasn't particularly friendly and needed to be done. I was then promised a loaner car as I was pressed for time. When I arrived, my service advisor wasn't particularly friendly and gave me zero eye contact. Then I was told I was not getting a loaner vehicle because it was only a service, and they don't give out loaners for this. Even though my dome light was not working with the door and also I had a fuse that was loose. He said I would have to pay $100 for the fuse issue without really asking me the details assuming I broke it or something. I basically was lied to about the loaner car and this advisor didn't really seem to care about my issues. Not getting a loaner car, not getting my two other issues addressed, and having to wait over an hour for only one thing to get done on my vehicle made this a terrible experience. Your organization has poor communication skills and poorly trained, lackadaisical employees and I will never come here again. More
by richardlandrover
Employees Worked With
Rather not say
December 26, 2022
I can count on Eric at AutoNation on Sahara to recommend the best service for my Prius. I trust his recommendations because he never tries to “up sell” on unnecessary service, while accurately identifying w the best service for my Prius. I trust his recommendations because he never tries to “up sell” on unnecessary service, while accurately identifying what is truly needed for my car. More
by Cgpagone
Employees Worked With
Eric
December 20, 2022
Had oil change on 12/16 at 9:30 am at Sahara Toyota AutoNation. Left the facility at 11:30 am and no issue identified as shown on the summary worksheet. David was very professional and easy to work wit AutoNation. Left the facility at 11:30 am and no issue identified as shown on the summary worksheet. David was very professional and easy to work with. However at 1:00 pm when i left my house and started the car, there was “check VSC system” shown on my dashboard screen. I called David and left VM. He promptly returned my call and asked to bring the vehicle back the next day to be checked. Nothing further mentioned. In addition i did signed up for the prepaid oil change program for $285. The next day 12/17 at 8:15am i was at the dealership again. However, David was off and i was assisted by Kevin. He was rude and unprofessional. As I explained my issue and said David asked me to come in today. Kevin replied “oh, david never work on Saturday. You need to pay $185 to get the car checked.” I asked him whether there is limited warranty to cover for the fee considering the issue came out not even 24 hrs after the oil change. He said not until i agreed to pay, otherwise he couldn’t do anything and found out the issue. He left me with no choice. I felt i was mistreated and this was a very bad service experience. I had been a long time customer with the dealership and all recommended services, i always choose this dealership. I don’t mind paying the fee at all if needed but considering the attitude and the fact that the issue came out as soon as i left the dealership. Shouldn’t this be at least complimentary service. The 2nd checkup recommended a replacement of oil valve that will cost over $1500. I declined to have it done with your dealership after my 12/17 experience. I hope management can offer more training on customer service and owning the problem. Not all customers are not reasonable. There are a lot of things that I understand need to go by the book, but sometimes it’s worth to analyze the overall situation and consider exception. Overall, in customer service industry, the products are similar but the people inside are the one who makes the difference. Thank You for your time to read my lengthy feedback. More
by angela_desy
Employees Worked With
David Schummer, Kevin Graddy
December 20, 2022
Michael Bigness is great with customer service. The service guys forgot to install my wiper blades & I had to go back the next day. Michael installed them right away for me. The service guys forgot to install my wiper blades & I had to go back the next day. Michael installed them right away for me. More
by cheril101
Employees Worked With
Michael Bigness
December 17, 2022
David Schuerman is the best employee at Toyota AutoNation! He helped me out with my RAV4 battery on the day that I called and talked to him. I appreciate him squeezing me in on the same day and he AutoNation! He helped me out with my RAV4 battery on the day that I called and talked to him. I appreciate him squeezing me in on the same day and he did a great job on the service to my car. More
by Ddp16
Employees Worked With
David Schuerman
