AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,293 Reviews of AutoNation Toyota Las Vegas - Service Center
Brought my truck in for a 9:15am appointment with David for a running board install. Did not get a call nor text message about it being done so, I was waiting for hours wondering why it was taking so long. for a running board install. Did not get a call nor text message about it being done so, I was waiting for hours wondering why it was taking so long. At around 12:30pm I went to David's kiosk to ask him status but he wasn't there so I thought maybe he was on a lunch break. Again, I waited. Still no call or text message about the status of my vehicle. At 2:00pm I was finally able to ask someone, not David, about the status of my vehicle. Then, I found out that David had an emergency and that my case was handed out to another rep. I was told that my paperwork was at the cashier so, I went there to check. To my disappointment, I found out that my service was done at 11:10am. I was furious that no one had bothered to inform me about. Had I not inquire of the status, I would have been sitting there for a longer time. More
I would have given you 5 stars if the man at the desk outside,who gives the keys would have been nicer. He was rude to me. I'm sorry I didn't take his name. BUT TATUM GARCIA who took care of me was ext outside,who gives the keys would have been nicer. He was rude to me. I'm sorry I didn't take his name. BUT TATUM GARCIA who took care of me was extremely nice and very efficient. She went out of her way and came out to answer a question that I had forgetten to ask her. She deserves 5 stars. More
Everyone at the dealership is professional, courteous and helpful with even the smallest questions. My service advisor, Michael Bigness, always has my vehicles records on hand and takes time to discuss the helpful with even the smallest questions. My service advisor, Michael Bigness, always has my vehicles records on hand and takes time to discuss the projected work to be performed at each visit. Mike does a great job and I couldn't be more pleased with the service. More