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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,301 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,301 Reviews of AutoNation Toyota Las Vegas - Service Center
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November 09, 2022
After $315. 00 in charges, Auto Nation Service Department failed to repair a simple TPMS discrepancy. I left still broken, but had to pay the bill to get my keys. 00 in charges, Auto Nation Service Department failed to repair a simple TPMS discrepancy. I left still broken, but had to pay the bill to get my keys. I scheduled two weeks in advance for a tire pressure monitor system problem. They charged me $100 for diagnostics, which was apparently wrong, then over-charged me for a replacement part which I probably did not need. When I received my vehicle, the first thing I noticed is that the discrepancy remained, squawk not fixed, so they took it back into the shop and tried again. Upon receiving my vehicle the second time, again the problem still existed, still broken. The response from the service department was, "just drive it around a while and bring it back if it doesn't start working." Bring it back again?? Really?? So, what they did was, they told their customer (me) to take a day off work and come back to them to try for a third time to fix it, and I'm sure they would charge me again! I'll never go back to them for service work. As a loyal Toyota owner, I go to the dealer because they are supposed to have the expertise, trained technicians, proper tooling, and Toyota approved, competitively priced parts. But certainly not in this case. This was a simple rip off. Also, the vehicle was returned with some kind of sticky stuff on the steering wheel and hand prints on the door. Then they couldn't find my key fob which was in the cup holder. They tried to give me keys for someone else's vehicle. Furthermore, while all this was going on, the service advisor gave me an absolute "out the door" price. The final bill ended up being 25 dollars higher than what the "out the door" price. Bottom line is, after paying top dollar, I left with a still-broken vehicle with no recourse other than taking a day off work and coming back for another experience. I have been a happy Toyota customer for many years, probably because I never have to go to a service center for maintenance. Our family has two Toyota products. But, after this experience, perhaps we'll switch. More
by tangozulu2407
Employees Worked With
Service Advisor
November 08, 2022
Dropped off my car for services which the dealership had failed to let me know I needed when I had recently brought it in for oil change. The check in process was great but when I returned to pick up later failed to let me know I needed when I had recently brought it in for oil change. The check in process was great but when I returned to pick up later in the day they didn't have my paperwork at the cashier then when I took my receipt out to pick up my car they couldn't find my key. The staff at the outside desk for pick up were so busy watching a video on their phone they barely acknowledged me. More
by Jan
Employees Worked With
Jonathan
November 07, 2022
Coultn't have asked for more, these guys always take great care of me and my vechile. Fast and done when they said. I drive across town because of the service I get. Thanks great care of me and my vechile. Fast and done when they said. I drive across town because of the service I get. Thanks More
by vbugman1
Employees Worked With
MARK GUILFOLIE, STEVE JACKSON
November 07, 2022
My first visit to Auto Nation was most enjoyable as the staff was most informative and helpful and my wait was made most comfortable (4 hours) by the enjoyable surroundings and pleasant guests. I also appr staff was most informative and helpful and my wait was made most comfortable (4 hours) by the enjoyable surroundings and pleasant guests. I also appreciated the follow up information by email. More
by jdianich
Employees Worked With
David
