AutoNation Toyota Las Vegas - Service Center

We made a service appointment for 110k mile service and in the appointment details I wrote that our alternator needed to be checked because we’ve through 2 batteries in 6 months. When we got to the service in the appointment details I wrote that our alternator needed to be checked because we’ve through 2 batteries in 6 months. When we got to the service desk Mark had no idea about the alternator. (Not his fault but the website or appointment system needs to be evaluated) We dropped our 2013 Sienna off at 8:30. Mark called at about 1 pm to advise that the service should be completed within the next few hours. About 5 pm my husband called his mobile number to get an ETA for pickup. The call went to voicemail and after an hour both he and I were frantically calling to be able to pickup our van because we knew they closed at 6 pm. I had assumed I could provide payment over the phone and pick up the car from a sales person. We called the dealership number only to be told they couldn’t get ahold of anyone and they weren’t on site. My husband does home renovations and uses the van for work so we needed the van back because we were not told to find another alternative for transportation or work and the van also had the base for our baby’s car seat! We drove to the dealership and I spoke with a mechanic named Cesar about our situation. We found that our van had been ready for a while but all the cashiers had left for the day so we couldn’t take the van home. Cesar was kind enough to contact Mark and got him to come back in to the dealership since he had already left for the day. When waiting at Mark’s station we found our paperwork with my husband’s cell number on a sticky note sitting on his desk. There was no other paperwork to have gotten lost in the shuffle. Mark came in and apologized profusely stating that he had dropped the ball. He ended up taking $200 off and offered us a courtesy service. While driving home we found that our passenger window motor no longer works. I’m not accusing the service department of causing the problem but I just find the timing of the motor “breaking” very suspicious. Needless to say I will not be going back to AutoNation and I will advise anyone who will listen to avoid this dealership as well. More

Michael thank you for always giving me amazing customer service he is the best and the seat area always clean when I’m there service he is the best and the seat area always clean when I’m there More

As always a great experience ! People are nice friendly and kind.. I have never had a bad experience there People are nice friendly and kind.. I have never had a bad experience there More

Good service, kept me updated while waiting. Sends reminder of appointment or reschedule if needed. Sends reminder of appointment or reschedule if needed. More

Teddy is always friendly and helpful once I have his attention. I have observed clients in the service area of AutoNation waiting to be recognized because all the agents are busy on their computers with attention. I have observed clients in the service area of AutoNation waiting to be recognized because all the agents are busy on their computers with eyes glued to their keyboard. This is frustrating for clients who just need a quick "hello, I will be right with you!". I noticed when I was talking to Teddy that other agents seemed to never take their eyes off their computers when dealing with their clients. Personal attention makes all the difference in the world! More

The dealer ship help me out on my serve and Mark is always a good person to help get my truck maintenance, thank you so much. always a good person to help get my truck maintenance, thank you so much. More

Since moving to Las Vegas from Hawaii, the service has been superb. Ivan was our #1 Service Advisor. He has since been promoted 👍….. Joey is my new service advisor and he was very welcoming and friend been superb. Ivan was our #1 Service Advisor. He has since been promoted 👍….. Joey is my new service advisor and he was very welcoming and friendly. I wouldn’t go any where else to service my 2018 Toyota 4 Runner. I trust them 💯 percent!!! More

Service well done. Personnel were very knowledgeable and professional on their jobs. Very courteous in dealing with customers. Well satisfied on all questions being ask Personnel were very knowledgeable and professional on their jobs. Very courteous in dealing with customers. Well satisfied on all questions being asked. Very recommendable to family and friends. More

Very professional and not pushy excellent service. Timothy phylis and olga gragg. Bought a new vehicle am very happy with it Timothy phylis and olga gragg. Bought a new vehicle am very happy with it More

Set up of appointment easy. Kevin very knowledgeable and quick. Good experience with all staff. Kevin very knowledgeable and quick. Good experience with all staff. More