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AutoNation Toyota Leesburg
Leesburg, VA
1,451 Reviews
AutoNation Toyota Leesburg is your go-to destination for all things Toyota in the Washington, D.C. area, and is one of the largest Toyota dealerships in Virginia. Located west of Washington, our Leesburg dealership can be found directly south of the Leesburg Premium Outlets. From the latest new Toyota vehicles for sale, to our extensive and diverse pre-owned inventory, AutoNation Toyota Leesburg has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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February 02, 2023
I took my car in to AutoNation Toyota Leesburg for an emissions inspection. An hour or so later, Justin texted me to say the car is done, so I picked it up. The certification was sitting in the passenger emissions inspection. An hour or so later, Justin texted me to say the car is done, so I picked it up. The certification was sitting in the passenger seat, so I thought I was all set. I soon noticed that - for some unknown reason - AutoNation Toyota Leesburg scraped off my state inspection sticker (which was still valid for almost two more months). I called the service department immediately, but was transferred to the service manager's (Bryan) voicemail. I left a message, saying that I requested only an emissions test but the state inspection sticker was removed and I need to get the situation resolved as soon as possible since I am driving "on risk" without the sticker in my window. Bryan texted back the first thing the next morning, writing that he received my voicemail, but that the emission inspection was not done, only the state inspection was done. There are quite a few problems with these statements: (1) my copy of the invoice clearly shows only the emissions inspection being requested, so why did Bryan say it wasn't done? (2) if the emissions test was not done, then why did they take my payment for doing it when I picked up the car? (3) if it wasn't done, why did they leave an emissions inspection certificate on my passenger seat? (4) is the certificate invalid and do I have to go somewhere to get it performed correctly? (5) since the information shown on the certificate was entered into the DMV online system, is this considered fraud? (6) if the state inspection was indeed done, under what authority did they perform it, since I only came in for the emissions test? (7) if the state inspection was done, and the sticker was removed from the window, why wasn't a new sticker applied to the window? Today my wife brought the car in to get the situation straightened out, and asked to speak with Bryan, but he hid inside his office the entire time she was there. AutoNation Toyota Leesburg did apply a new state inspection sticker and did not charge us for the inspection, but how can we truly be sure they actually performed it? Besides the words "Sorry inconvenience" in Bryan's text, no one at AutoNation Toyota Leesburg did not apologize once to me or my wife (certainly not when she took it in today and Bryan hid from her). BTW, we purchased three cars and leased another from this dealership over the past two decades. The service is definitely going downhill. More
by NoMoToys
Employees Worked With
Justin, Bryan
February 01, 2023
I ordered parts for my new CHR. It was easy and they called me when they came in. TOYOTA shipped the trunk mat and trim pieces out of state to Texas for me. It was easy and the enti It was easy and they called me when they came in. TOYOTA shipped the trunk mat and trim pieces out of state to Texas for me. It was easy and the entire team helped make it easy. I took my car to my local AutoNation Store and had the installation done. Very easy. Got the first oil change done as well same time. More
by Shay S
Employees Worked With
Admir
January 30, 2023
I had the pleasure of working with Certified Sales Consultant Patrice Zunon-Kipre. Although I traveled far and came in a half hour before closing, I was not rushed or pressured, Patrice provided expe Consultant Patrice Zunon-Kipre. Although I traveled far and came in a half hour before closing, I was not rushed or pressured, Patrice provided expert service as if I had arrived first thing in the morning. Mr. Zunon-Kipre took my husband and I on a test drive, allowed us to switch places, and patiently presented all offers along with the Sales Manager William (Bill). I was happy with my trade-in offer which beat the offer given by another dealer. These salesmen even beat my bank’s interest rate! Later, I met the Finance Specialist Charley Gingell who walked me through the paperwork and made sure I received the necessary coverage for the longevity of my purchase. The professionalism and “no pressure” environment made me feel at ease about my “new-to-me” car purchase. Thanks to the staff at Auto Nation in Leesburg. ~Happy-Satisfied Customer Sharnetta More
by Hicks123
Employees Worked With
Patrice Zunon-Kipre, William (Bill), and Charley Gingell
January 30, 2023
I took my car in for servicing and the service team checked out my car and found a couple parts that were worn out and needed replacing. My service advisor, Moses, contacted me to keep me informed befo checked out my car and found a couple parts that were worn out and needed replacing. My service advisor, Moses, contacted me to keep me informed before any work was done. He explained what parts needed replacing and the reason why. It had been a while since I’ve had my car serviced so was not surprised about the worn out parts. Also the cost was below what I had expected to pay. I was very satisfied with the visit. More
by Elainemax
Employees Worked With
Moses
January 29, 2023
Dealership made the whole process so easy. No high pressure sales, Excellent follow through and they really listen to what you want! Would buy from them again in a heartbeat! No high pressure sales, Excellent follow through and they really listen to what you want! Would buy from them again in a heartbeat! More
by Ann
Employees Worked With
Nathan Burgette
