AutoNation Toyota Leesburg

Great professional service. Very easy to schedule service. Staff is very friendly and display willingness to help. Very easy to schedule service. Staff is very friendly and display willingness to help. More

Short version- Service department needs an on duty manager! Long version - I made an appointment online and was unaware I would be randomly assigned to a service technician. I arrived about 15 minutes manager! Long version - I made an appointment online and was unaware I would be randomly assigned to a service technician. I arrived about 15 minutes early. There was a line so I waited, only two people working in the service counter area. About 20 minutes later another gentleman asked if he could help. He pulled my name up and told me I was assigned to a lady, so back to waiting in line. 35 minutes and finally the lady asked me to come to the counter where she appears to be busy on the computer but says nothing. By this point my patience has gone. My appointment time has come and gone with no one appearing to care. Finally Chris told the lady he would get information from my vehicle for her. A few minutes later she asked me what I needed. Really! I waited 35 minutes for an appointment I made online where I included details for my appointment and she wants to play games. She stated her two computer systems showed different information as if I have a clue what systems she’s talking about. At this point I told her (short version) that I wanted someone else to work with. She got mad and told Chris I was all his at which point I responded by saying, great, he is the only one who has helped me up to this point. She continues to complain about having only two people working, as if that is some how my fault. All this to say, your experience in service will greatly depend on who you get assigned to. Chris was great but I would steer from Christin, I believe that was her name. All you’ll get is attitude and someone who waits on coworkers to do all the work. To management, it is utterly unfair to your hard working employees to have to pick up others slack not to mention the impact on your customers. People make appointments so they don’t have to wait. Thanks for wasting about 45 minutes of my time. More

George was extremely helpful in assisting me with buying out the lease to my 2019 Camry. I make the trek all the way from Alexandria for my Toyota needs because the service here always stands out. Totally w out the lease to my 2019 Camry. I make the trek all the way from Alexandria for my Toyota needs because the service here always stands out. Totally worth the trip. More

They have very nice sales and finance people. They are also supportive after the sale. Would not hesitate to use again, They are also supportive after the sale. Would not hesitate to use again, More

Excellent, I definitely recommend AutoNation Toyota Leesburg, excellent job AutoNation, keep doing that great work Leesburg, excellent job AutoNation, keep doing that great work More

Very overpriced on service. Even discounted the charges for an oil change and tire rotation for my highlander was $135.00 which I thought was very overpriced. Also took 1 1/2 ho Even discounted the charges for an oil change and tire rotation for my highlander was $135.00 which I thought was very overpriced. Also took 1 1/2 hour even with an appointment. More

very poor service, I dropped off my vehicle at the service department on a Wednesday night, and for almost two days they couldn't tell me what was the problem on the vehicle, they said '' we are short service department on a Wednesday night, and for almost two days they couldn't tell me what was the problem on the vehicle, they said '' we are short on mechanics'' they said '' don't schedule appointment on Monday or Friday'' after providing me with a list of problem found on the vehicle, they said ''parts are not available'', I took my car to a different mechanic, shame on Honda Service department More

Excellent service and advice from Louis and Bryan. Advised me on services needed per current mileage. Advised me on services needed per current mileage. More

Leesburg Toyota is great. Always accommodating and the service is completed in the expected timeframe at a reasonable price. I have been dealing with Bryan Dorsey for many y Always accommodating and the service is completed in the expected timeframe at a reasonable price. I have been dealing with Bryan Dorsey for many years and he’s the best! More

Wait time to see a service advisor was too long. Other than that everything else was seamless. Other than that everything else was seamless. More