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AutoNation Toyota Libertyville
Libertyville, IL
1,326 Reviews
For Toyota buyers in the Chicagoland area, there is no better place for new and used Toyota cars, trucks, and SUVs than AutoNation Toyota Libertyville. With all of the latest new Toyota models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Toyota car, truck, or SUV, or getting behind the wheel of a Toyota for the very first time, be sure to visit AutoNation Toyota Libertyville today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,326 reviews
September 20, 2025
I recently purchased a used Hyundai Sonata from Toyota of Libertyville (AutoNation), and my experience has been very disappointing. From the start, the sales process felt like a game. When I first inquire Libertyville (AutoNation), and my experience has been very disappointing. From the start, the sales process felt like a game. When I first inquired about the vehicle, I was told there was no room to negotiate because the dealership was “already losing money” and shown a list of supposed costs. Yet after the weekend, the price of the vehicle was lowered online by $500. I was also promised window tint if I purchased the car, only for the dealership to backtrack and say I’d have to pay $400 for it (after previously claiming it was a $600 value). Only after I pressed them did they finally agree to honor the tint at the new advertised price. The finance process was equally frustrating — extremely pushy with upselling on add-on insurance I didn’t want and took hours of waiting. The finance manager recited his pitch like a robot so quickly that I had to interrupt him to slow down. After I declined, he went into the classic ‘what if we cut the price in half?’ speech. It felt manipulative and made the entire process exhausting. The worst issue has been after the sale. I needed a very simple 19-point inspection form completed (a form that would take one minute to fill out, confirming the vehicle was in good condition at the time of sale). I first emailed Ramiro, the salesperson, on 8/28, and followed up multiple times before finally being directed to Finance Manager Eric. I had to wait days just to get his email address. By that point, two weeks had gone by with no help. When I finally reached Eric, he told me he couldn’t help because I’d already had the car for a month — despite the fact that my request was timely but ignored. Instead, he said I could bring the vehicle in and pay $196 for the inspection. When I reasonably asked if they could just backdate it to my purchase date, he chose not to respond. After I followed up again, he dismissed me with: “I have already expressed to you what I can do.” This level of customer service is unacceptable. I had just purchased a car from them, yet they wanted to charge me nearly $200 for a basic form they could have filled out in minutes, while ignoring my emails and acting dismissive. Ramiro was polite but slow to respond; Eric, however, was rude and unhelpful. Overall, this dealership plays games with pricing, pressures customers during finance, and provides poor follow-up once the sale is complete. I would not purchase from Toyota of Libertyville again, and I would caution others to think twice before doing business here. More
by scenic_bridge.7l
Employees Worked With
Ramiro, Eric
August 28, 2025
Omar quoted me 2 hours but got me out sooner. Was super nice and professional, set great expectations for me as a customer and made me feel welcome. Would definitely recommend! Was super nice and professional, set great expectations for me as a customer and made me feel welcome. Would definitely recommend! More
by agmueller
Employees Worked With
Omar
August 23, 2025
It was a pleasant experience. I walked with no appointment so I expected to be waiting there for a long time. I only waited 2 hours and they even washed my car. My advisor Maurici I walked with no appointment so I expected to be waiting there for a long time. I only waited 2 hours and they even washed my car. My advisor Mauricio was really helpful. More
by Juli R
Employees Worked With
Mauricio
August 21, 2025
Janice and Kiarnan were amazing. They worked to have me get a great lease deal that fit my budget. Appreciate all their help and attention to providing me with great service. They worked to have me get a great lease deal that fit my budget. Appreciate all their help and attention to providing me with great service. More
by janetpegoraro
Employees Worked With
Janice and Kiarnan
August 20, 2025
I took my car to Toyota dealer on 8/28 for a promotion that I received. Verina at customer service was nice, very plesent and kind. The service with the mechanic I'm not sure how it was done. Tires were r that I received. Verina at customer service was nice, very plesent and kind. The service with the mechanic I'm not sure how it was done. Tires were rotated, today the car had the light for low pressure in one of the tires. Thanks More
by merm1968
Employees Worked With
Verina Joyner
August 18, 2025
Our Service person, Skelar, did a great job taking care of us and ordered a special part for us that would be installed first thing on Monday. Skyelar met us as soon as we pulled in to the bay. of us and ordered a special part for us that would be installed first thing on Monday. Skyelar met us as soon as we pulled in to the bay. More
by taitbruce
Employees Worked With
Skyelar
August 16, 2025
We have purchased 4 cars from the Autonation Toyota dealership over the past 20 years. They’ve all have been serviced there too. Great service and reasonable prices for repair. Ask for Skyelar at the dealership over the past 20 years. They’ve all have been serviced there too. Great service and reasonable prices for repair. Ask for Skyelar at the service desk! More
by Lrav4
Employees Worked With
Skyelar
August 15, 2025
Service department access and action was excellent. Multiple service writers were on hand to assist and Jacky was fantastic. She had the car ready almost an hour before it was promised and, because the Multiple service writers were on hand to assist and Jacky was fantastic. She had the car ready almost an hour before it was promised and, because there was only one lot attendant on duty at the time, she took the car through the wash herself. More
by briggsb17
Employees Worked With
Jackeline
August 02, 2025
Very awesome,friendly and Mr Davidson awesome sales man. Always there to help five stars for him. He works with his customers trying to make the best price work for them keep up the awesome work. If you wan Always there to help five stars for him. He works with his customers trying to make the best price work for them keep up the awesome work. If you want a vehicle find him he will work with you to find a car. (2022 Toyota Camry Hybrid Nightshade). He also told me the steps and when it was being built and arrived at dealership. I like that. More
by Dpctrain
Employees Worked With
Timothy Davidson
