AutoNation Toyota Libertyville

I take our cars to Libertyville Toyota for servicing. Carlos Almanza is a great service representative. I trust him to take care of our cars. Carlos Almanza is a great service representative. I trust him to take care of our cars. More

I had a really difficult experience with this dealership. I understand that there is a national chip shortage which made my car delivery delayed almost 3 months. The issue I had is they gave me multiple VIN I understand that there is a national chip shortage which made my car delivery delayed almost 3 months. The issue I had is they gave me multiple VIN numbers. And then delayed my car even longer. This leads me to believe they sold my original car to someone else which caused me to wait even longer. The salesman we worked with was also very pushy and not helpful. More

This the best dealership. They never make you fell pressured to make repairs that are not essential like some other dealerships do. I have been coming here for 20 years and although I live closer to o pressured to make repairs that are not essential like some other dealerships do. I have been coming here for 20 years and although I live closer to other Toyota dealer I still come here. Great service and very helpful. Highly recommended. More

A BIG THANK YOU to my sales rep Lesly, sales manager Alfredo, and Sean from finance. They are the best of the best, make sure to ask for them when you go in!We all know how long it takes to purc manager Alfredo, and Sean from finance. They are the best of the best, make sure to ask for them when you go in!We all know how long it takes to purchase a vehicle and not everyone has the best experience. That wasn't the case here, I was a little short on time when I went in but Lesly was persistent and productive with our time together. Thanks to her I am driving a Supra and absolutely in love with it! Overall the environment was clean, organized, friendly and full of energy. Highly recommend this dealership! More

I have been going to this dealership for years. I've always experienced good service and dependability. Not only do I get my car serviced here but also have purchased several vehicles as well here. always experienced good service and dependability. Not only do I get my car serviced here but also have purchased several vehicles as well here. More

Great service. I am always happy every time I call for appointment and bring my car in. Especially Carlos, he is very professional and helpful. appointment and bring my car in. Especially Carlos, he is very professional and helpful. More

My fiancé and I were referred to Autonation Toyota by Costco. While we went in looking for a 2021 Toyota RAV4 Hybrid, after learning about the insanity of the current car market, Rick helped us find a wo Costco. While we went in looking for a 2021 Toyota RAV4 Hybrid, after learning about the insanity of the current car market, Rick helped us find a wonderful used Lexus NX 300h. Both Rick (who assisted us with finding the right car to purchase) and Dillon (who assisted us with paperwork process) did an excelsior job and provided us with excelsior customer service. Unfortunately, there was a glitch in their electronic system and our payment of tens of thousands of dollars was withdrawn from our bank account but never showed up on Autonation’ end. As a result, we had to file a claim with Chase to take care of the issue (instead of Autonation resolving the issue on their end). It took an additional ten days that we had not expected to have a rental car that we needed to pay for nor had we anticipated staying at my fiancé’s parents home even longer but c’est la vie. It was a breeze to bring in the cashiers check and pickup our new car. The reason why I gave them three stars instead of five is predominately because after we purchased and picked up our car, everyone at the dealership that we had worked with became incredibly difficult to get ahold of and wouldn’t return our calls and messages from my fiancé and my self to procure the paperwork from purchasing our car and the extended warranty that we paid for. While the process of selecting and purchasing our new car went well. As soon as we purchased our new car, the customer service provided by this dealership became non-existent. Which I find incredibly disheartening because up until that point, everything went so well. It is also strange that the dealership didn’t offer us an apology or any sort of compensation or discount for the fiasco with their card payment system. More

Saturday, 07/31/21, in the morning, I brought my Prius to AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. They patched the tire; I drove home and parked the car. Same day, in the evening, the same tire (the one that they supposedly fixed) was totally flat with the rim sitting on the ground. I replaced the tire with a spare and, on Monday, I took the car back to the dealer. The second time, they did fix the tire and I have not had any issues since. However, they forgot to replace the tire valve cap and left the light-colored interior of my car (the driver's door and in the back of the car where the spare is) full of dirty stains and fingerprints. Utterly unprofessional. More

Service was explained, step by step. Very happy with this! Robert did great! Technician was Gram. this! Robert did great! Technician was Gram. More