AutoNation Toyota Libertyville

Disappointed with Sell Your Car processFilled-out the Disappointed with Sell Your Car process Filled-out the online Sell Your Car form, and received an attractive offer for my car, which was less than Disappointed with Sell Your Car process Filled-out the online Sell Your Car form, and received an attractive offer for my car, which was less than a year old and less than 1,000 miles. When I got to the dealership, “CJ” told me he couldn’t give me the indicated amount because of issues with the car. When I asked what they were, he pointed to manufacturing variances that are normal with a mass-production car (Chevrolet). He then said he would “see what he could give me”. After fifteen minutes of waiting, still no offer. Waste of my time. They shouldn’t tease an inflated system-generated price if they aren’t willing to pay that amount. The dealer I sold it too was honest that they needed to see the car first, and then they provided a firm buy amount that they honored. Update: General Mgr and Sales Mgr called me to discuss my experience. Nothing could be done at that point, but I appreciate the follow up, and maybe they will evaluate their approach. More

"Don’t shop for a car here!!" - Unhappy customer Their cars are overprices way above blue book. After showed them blue book car value, and make a reasonable offer will not come down not even a $1. Their cars are overprices way above blue book. After showed them blue book car value, and make a reasonable offer will not come down not even a $1. More

Bait and switch! Read the financial agreement! I wish I would’ve read these reviews before going to this dealership. My son who is in the military was looking to purchase a used vehicle and develo I wish I would’ve read these reviews before going to this dealership. My son who is in the military was looking to purchase a used vehicle and develop his credit. We obtained a loan from a military credit union and went to the dealership with a check in hand to purchase the vehicle. The sales rep said it would be easier to use Toyota financial. I didn’t care as long as the rate and term were the same. I was told they could match the rate and term, signed the financial agreement, and the sales agreement, and drove off with the vehicle. A few days later I was called by the finance department saying they could not honor this rate and term. Of course it was a higher interest rate and a shorter term which my son cannot afford. With all of the inquiries on my credit report, I was on able to secure the loan again from the military credit union. My son is now deployed and has his truck with him. My option is to somehow get the truck back from him to the dealer or agree to a higher rate and shorter term. So much for the Truth in Lending Act! There is fine print in the rental agreement stating that this is not a final approval from the financial company. Of course I did not notice this and no one told me this otherwise I would’ve use the check that I had in my hand. More

Criminal, Shady, Unprofessional, 0 STARS My girlfriend bought a brand new Toyota from this dealership and was in finance and told the finance manager "I do not want to have any type of extend My girlfriend bought a brand new Toyota from this dealership and was in finance and told the finance manager "I do not want to have any type of extended warranty on this vehicle". Little and behold he handed her a half a folded piece of paper and told her to sign here and being a trusting person she did. Well she ended up purchasing a windshield protection and something for a total of $1500! We have tried to cancel this countless times and the GM is no where to be found and no one can get this done and refuses to help when by law you can can cancel service contracts if you don't use them! This is a shady, criminal, almost sexist way of doing business with someone that trusted your dealership! A half a piece of paper folded? Seriously? DON'T EVER COME HERE! More

Worst dealership I have ever purchased vehicle from I bought a AutoNation extended service for my 2016 Toyota sienna but when I take my vehicle in for service they have a problem locating it in the comp I bought a AutoNation extended service for my 2016 Toyota sienna but when I take my vehicle in for service they have a problem locating it in the computer l have been charged for service that are covered by the warranty and after many attempts to call the dealership and resolve the problem I left messages and could not get a call back I have contacted the corporate headquarter with the same result I will NEVER get a vehicle from this dealership again More

Absolute joke They are an absolute joke of a dealership. Completely wasted my time. Sold me a car that they could not deliver and made me wait 7-10 days to get my m They are an absolute joke of a dealership. Completely wasted my time. Sold me a car that they could not deliver and made me wait 7-10 days to get my money back. More

The best service! I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Nova I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Novak. The service was excellent and was fulfilled in short time, while I was resting and drinking the best coffee. Thank you, Kimberly! Irina Korzhenevich More

Poor service Dept and Shadey prices on warrantys. Poor Service and customer care Vehicle was due for tire rotation, oil change and filter as well as transmission within 10hrs of rolling off the lot Poor Service and customer care Vehicle was due for tire rotation, oil change and filter as well as transmission within 10hrs of rolling off the lot. Took multiple calse to get the service manager to return our calls but bottom line is he says they did it even though the documentation they gave us says it wasnt done and if we wanted to make the 2hr trip back they would rotate the tires but we would have to pay $128 for the transmission fluid replacement. Learned a lesson about why we should be locally. OVERPRICED extended warranty- while they have fair and honest pricing with the vehicle the warrantys are were they try to get it back. the prices were high although the warrantys appeared comprehensive and could be serviced locally. we refused because of the cost and immediately because he asked if we belonged to costci or sams the price dropped by 1200 dollars. suggestions- if your going for the vehicle and the no haggle pricing do your homework. know the required maintenance for the car you are buying and insist they show documentation that it all is completed before you agree to purchase. More

Waste of your time - Worse Service Center I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to ad I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to add additional problem, but that is ok you can accept or deny. But the main problem service time, it takes 2+ hours to change an oil, and never give on promised time. Other places 15-45 min. More