AutoNation Toyota Libertyville

AutoNation Toyota Scion Libertyville… where customer satisfaction and loyalty count for nothing! I would BE EXTREMELY CAUTIOUS in having your vehicle serviced here and, likewise, I WILL NEVER purchase satisfaction and loyalty count for nothing! I would BE EXTREMELY CAUTIOUS in having your vehicle serviced here and, likewise, I WILL NEVER purchase another vehicle from this Dealership. Twenty seven days after purchasing a new, never driven, 2013 Toyota Avalon Hybrid from Autonation Toyota Scion Libertyville, we brought the vehicle back to the Dealership for installation of a remote starter installation which was part of the original purchase agreement. At this point, the vehicle had less than 1000 miles on the odometer. The following day my wife was notified that there was a "problem" with the vehicle and that she should contact the Dealer. After contacting the Dealer, we found out that the "problem" was that the Dealer was “unable to locate the vehicle”. Our vehicle had been stolen from the Dealer's lot, a lot in which the Dealer kept its multimillion dollar inventory. We later learned that the Dealer's security measures were grossly inadequate. We were told that they did not have a single security camera on site, either inside their buildings or in their parking lots. In the police report, it actually states that the exact date on which the car was stolen was unknown. In order to pull off the theft, the thief, or thieves, needed direct access to the room, inside the Dealer's building, where their customers' ignition keys were stored. In other words, to steal our car from the Dealer, the thief or thieves had to first steal our keys from the Dealer. How is that for taking “care and custody” of your vehicle! The vehicle was subsequently found by the police 30 miles away from the Dealership in a high crime Chicago neighborhood where, according to the police, stolen vehicles are frequently dumped to be stripped down and sold later for their individual parts. All of our items of personal property, which we left in the car, had been stolen. (The vehicle was subsequently towed back to the police station.) Interestingly enough, when the car was discovered by the police, our own license plates had been replaced with stolen license plates. The stolen plates were held in place with a license plate holder from Schaumburg Toyota and our Libertyville Toyota dealer sticker was replaced with a Schaumburg Toyota sticker, another nearby Toyota dealership. This makes us wonder now if the same thief or group of thieves that stole our car is also active at other Toyota Dealerships. After our car had been recovered by the police, the Dealer could not have pressed harder for us to simply go pick up the vehicle and take possession of it without even a cursory mechanical examination. Basically, their attitude was "What's your problem? Take the car and go home." Amazing! Because our vehicle had been new when it was brought in for the installation of the remote starter, and because we were unable to ascertain how the car was driven by the thief or thieves or what possible damages might be discovered in the future arising from its theft, we requested an exact replacement of the vehicle or return of our purchase price. We were promptly told that Autonation Toyota Libertyville would not agree to do either. We then sought legal counsel and after having spent significant time, effort and money, the Dealer finally agreed to give us $1,000.00 and reimburse us for the cost of our stolen items, but only if we would absolve them of any future legal responsibility arising from the theft of the vehicle, and more importantly, if we would agree not to speak disparagingly of the Dealer or of the events that occurred to our friends, family or social media. In other words, we were offered $1,000.00 HUSH MONEY for our silence! In the end, we walked away from this deal. My wife and I feel that others should hear this story as a warning. People should be able to reasonably expect that their vehicle will be at least somewhat secure when dropped at a dealership for servicing. How many people think that their vehicle in the custody of a dealer is at risk of theft? What would you leave in your car knowing this??? So now, our new automobile has a "stolen but recovered" tag on both our Vehicle Title as well as on a Car Fax report. Each reduces the value of our vehicle. To say that we feel violated, not only by the thief or thieves, but also by the Dealer, is an understatement. We also contacted Toyota Corporation, the manufacturer of our car, to seek compensation for our loss. Toyota Corporation denied all responsibility for the actions of its dealers. Further, Toyota Corporation even stated that it has "no control over their dealers". How convenient! What manufacturer with a strong retail brand image would allow its face to the consumer to be totally uncontrolled in this way??? As a bit of additional information about this Dealer, my family has purchased 5 vehicles from this dealer in the past, and I can tell you that customer satisfaction and loyalty truly mean nothing with "AUTONATION TOYOTA LIBERTYVILLE"” or with the General Manager of this particular Dealer. I would STRONGLY URGE anyone to be extremely wary when having your automobile serviced here. Apparently, in turning over your car keys to them, essentially giving them " Care, Custody and Control" of your vehicle, you cannot reasonably expect your vehicle, or the contents therein, to be safeguarded. Likewise, now every time we drive our new vehicle, we are constantly reminded of how we were treated by this Dealer where CUSTOMER LOYALTY MEANT NOTHING and where CUSTOMER SATISFACTION IS ABSENT ! If you have a similar experience with them, I can assure you that you will NOT be singing, "I love what you do for me Toyota"! There is, however, a good chance that you will be using their other catch phrase," Oh what a feeling!...and what a feeling it is.....INSERT NEGATIVE SENTIMENT HERE !" More

Took advantage of 82 year old woman My mother bought her Camry 20 years ago at this dealership and has had it serviced there ever since. Mom's battery died last week and she took it in My mother bought her Camry 20 years ago at this dealership and has had it serviced there ever since. Mom's battery died last week and she took it in for repair. The service tech told her the (8 year old) battery was good but her starter was bad. The car has 32K miles and looks like it just came off the showroom floor. $450 later she gets home with her new starter and in the morning it won't start. Same problem as before because it was the battery, not the starter. She took it back in and they charged her $180 for a new battery. Shame on them. Taking advantage of a helpless old woman is sinful. More

Sold us a brand new vehicle with a factory defect Automation Toyota Libertyville sold us a REPAINTED brand new car!! After our first car wash (hand car wash), we noticed a lot of spots on the hood, an Automation Toyota Libertyville sold us a REPAINTED brand new car!! After our first car wash (hand car wash), we noticed a lot of spots on the hood, and near the trunk. We can see the spots just under direct sunlight. So there was no way for us to notice them earlier. Not until we started towel drying and polishing the car. Professional at the nearest car shop inspected the car and proved that its repainted. It has been just three weeks since we bought the car. Returned to the dealership, and all they said was "We don't know." Also sarcastically added that "Toyota paints all of their cars." Yes, paints, but doesn't repaint brand new vehicles and sells them to customers. How could they sell us a repaired brand new car? They "don't know". Why is it repainted? They "don't know". What they can do about it? "Repaint the whole hood." Refused to exchange the car to the exact same one only without defects. Refused to give us discount. Said they can only repaint the whole hood. On the brand new car!!! More

Bait & Switch This dealer would not honor Toyota.com lease promotions and were hundreds higher on the monthly lease payment. Don't waste your time. I bought from an This dealer would not honor Toyota.com lease promotions and were hundreds higher on the monthly lease payment. Don't waste your time. I bought from another dealer and got the Toyota posted rates. More

Unbelievable Rudeness I shopped at this dealer with two of my grown kids to serve as sounding on three different occasions in the past when they bought Toyotas from this de I shopped at this dealer with two of my grown kids to serve as sounding on three different occasions in the past when they bought Toyotas from this dealer. The salesman, a former school teacher was great. Unfortunately, he is no longer in car sales So I was referred on the phone to a different sales person, Lindsey. She was pleasant enough, but she turned me over this afternoon to a Sales Manager. I explained to him how are family had purchased three Toyotas from this dealer. I asked him if I came in would they offer the Costco suggested price even though they are not a Costco dealer. He proceeded to get so rude with me and said their dealership never discusses price over the phone. I am fine with the policy, but there was no reason to get so rude I definitely will purchase a new Highlander and definitely from another dealer More

Mr Jeffrey promised to help and The issue has been resolved Thank you AutoNation Toyota of Libertyville, the general manager Jeffrey for contacting me. And thank you for taking care of what happened and all th Thank you AutoNation Toyota of Libertyville, the general manager Jeffrey for contacting me. And thank you for taking care of what happened and all the bad experience I went through. More

Terrible experience. I have below average credit. However I still qualify for a loan rate in single digits (which I got at another dealer). Lib Toy quoted me a MUCH higher I have below average credit. However I still qualify for a loan rate in single digits (which I got at another dealer). Lib Toy quoted me a MUCH higher rate. A good finance department would have tried my mortgage company for a loan. I have great credit with them. Instead, they "shotguned" me. This means they sent my credit application to many banks. This is bad for your credit. Also, I was honest with them upfront and told the about my credit before I went there. Because I did this, they would not let me test drive a vehicle. HACKS! More

Purchase of RAV4 Hybrid Toyota is very good at getting the payments where you need them to be so you buy a car from them. I have been a longtime customer and keep buying from Toyota is very good at getting the payments where you need them to be so you buy a car from them. I have been a longtime customer and keep buying from them because they have a great service department and great reliable products. The buying experience is usually on the long side but worth it in the end. Since I wanted a hybrid vehicle it was all new to me. Art Fanning, my salesman was excellent at teaching me the features before I left the premises and was very helpful all through the process and afterwards. I love the car and the special financing offered during February only was a great incentive plus get me more car for the money. More

Searched, found and purchase in progress Worked with Jon Stephens, he greeted me at the door showed me the waiting area while he grabbed the keys and pulled the vehicle up front. The vehicle Worked with Jon Stephens, he greeted me at the door showed me the waiting area while he grabbed the keys and pulled the vehicle up front. The vehicle was as close to what I seen online. I was pleased with the vehicle and Jon's services. So far no wiggle in the pricing no mats!!! Let's wait on the outcome! More

Tyler Rocks We love our new 2017 Toyota Highlander. It is our 2nd Highlander from Autonation and 3rd purchase from them. Jeff Sawyer the GM is the best!!!!!!! We love our new 2017 Toyota Highlander. It is our 2nd Highlander from Autonation and 3rd purchase from them. Jeff Sawyer the GM is the best!!!!!!! More