AutoNation Toyota Libertyville

Sold us a brand new vehicle with a factory defect Automation Toyota Libertyville sold us a REPAINTED brand new car!! After our first car wash (hand car wash), we noticed a lot of spots on the hood, an Automation Toyota Libertyville sold us a REPAINTED brand new car!! After our first car wash (hand car wash), we noticed a lot of spots on the hood, and near the trunk. We can see the spots just under direct sunlight. So there was no way for us to notice them earlier. Not until we started towel drying and polishing the car. Professional at the nearest car shop inspected the car and proved that its repainted. It has been just three weeks since we bought the car. Returned to the dealership, and all they said was "We don't know." Also sarcastically added that "Toyota paints all of their cars." Yes, paints, but doesn't repaint brand new vehicles and sells them to customers. How could they sell us a repaired brand new car? They "don't know". Why is it repainted? They "don't know". What they can do about it? "Repaint the whole hood." Refused to exchange the car to the exact same one only without defects. Refused to give us discount. Said they can only repaint the whole hood. On the brand new car!!! More

Bait & Switch This dealer would not honor Toyota.com lease promotions and were hundreds higher on the monthly lease payment. Don't waste your time. I bought from an This dealer would not honor Toyota.com lease promotions and were hundreds higher on the monthly lease payment. Don't waste your time. I bought from another dealer and got the Toyota posted rates. More

Unbelievable Rudeness I shopped at this dealer with two of my grown kids to serve as sounding on three different occasions in the past when they bought Toyotas from this de I shopped at this dealer with two of my grown kids to serve as sounding on three different occasions in the past when they bought Toyotas from this dealer. The salesman, a former school teacher was great. Unfortunately, he is no longer in car sales So I was referred on the phone to a different sales person, Lindsey. She was pleasant enough, but she turned me over this afternoon to a Sales Manager. I explained to him how are family had purchased three Toyotas from this dealer. I asked him if I came in would they offer the Costco suggested price even though they are not a Costco dealer. He proceeded to get so rude with me and said their dealership never discusses price over the phone. I am fine with the policy, but there was no reason to get so rude I definitely will purchase a new Highlander and definitely from another dealer More

Mr Jeffrey promised to help and The issue has been resolved Thank you AutoNation Toyota of Libertyville, the general manager Jeffrey for contacting me. And thank you for taking care of what happened and all th Thank you AutoNation Toyota of Libertyville, the general manager Jeffrey for contacting me. And thank you for taking care of what happened and all the bad experience I went through. More

Terrible experience. I have below average credit. However I still qualify for a loan rate in single digits (which I got at another dealer). Lib Toy quoted me a MUCH higher I have below average credit. However I still qualify for a loan rate in single digits (which I got at another dealer). Lib Toy quoted me a MUCH higher rate. A good finance department would have tried my mortgage company for a loan. I have great credit with them. Instead, they "shotguned" me. This means they sent my credit application to many banks. This is bad for your credit. Also, I was honest with them upfront and told the about my credit before I went there. Because I did this, they would not let me test drive a vehicle. HACKS! More

Purchase of RAV4 Hybrid Toyota is very good at getting the payments where you need them to be so you buy a car from them. I have been a longtime customer and keep buying from Toyota is very good at getting the payments where you need them to be so you buy a car from them. I have been a longtime customer and keep buying from them because they have a great service department and great reliable products. The buying experience is usually on the long side but worth it in the end. Since I wanted a hybrid vehicle it was all new to me. Art Fanning, my salesman was excellent at teaching me the features before I left the premises and was very helpful all through the process and afterwards. I love the car and the special financing offered during February only was a great incentive plus get me more car for the money. More

Searched, found and purchase in progress Worked with Jon Stephens, he greeted me at the door showed me the waiting area while he grabbed the keys and pulled the vehicle up front. The vehicle Worked with Jon Stephens, he greeted me at the door showed me the waiting area while he grabbed the keys and pulled the vehicle up front. The vehicle was as close to what I seen online. I was pleased with the vehicle and Jon's services. So far no wiggle in the pricing no mats!!! Let's wait on the outcome! More

Tyler Rocks We love our new 2017 Toyota Highlander. It is our 2nd Highlander from Autonation and 3rd purchase from them. Jeff Sawyer the GM is the best!!!!!!! We love our new 2017 Toyota Highlander. It is our 2nd Highlander from Autonation and 3rd purchase from them. Jeff Sawyer the GM is the best!!!!!!! More

NO MATS,NO MANUAL,ONE KEY AFTER BUYING CAR NOTICE NO DR SIDE MAT,ONE KEY,NO MANUAL.NO HELP FROM THE xxxxxxx .IT WAS LIKE ITS YOUR PROBLEM NOW. AFTER BUYING CAR NOTICE NO DR SIDE MAT,ONE KEY,NO MANUAL.NO HELP FROM THE xxxxxxx .IT WAS LIKE ITS YOUR PROBLEM NOW. More

Save yourself the hassle and go elsewhere Price is not the only reason to go to a particular dealership. It is also important how you are treated. And AutoNation Toyota has no clue how to trea Price is not the only reason to go to a particular dealership. It is also important how you are treated. And AutoNation Toyota has no clue how to treat customers. They certainly have competitive prices but that is where any positive ends. Went to purchase a vehicle (checkbook in hand) and was treated so poorly that I left even though they had the car I wanted. The next day I went to a different dealer and bought the EXACT SAME car (and they matched the price). I am not looking for "special" treatment but just to not be spoken too as if I am doing them a favor by gracing them with my presence. I have purchased many cars in my life and this is easily the worst customer service experience. So sad that Toyota is being represented by them. More