AutoNation Toyota Libertyville

We worked with Will Garcia to purchase our first minivan. He was very helpful and honest. Another sales person who took us for the test ride was honest, but not quite familiar with the vehicle, looked like a He was very helpful and honest. Another sales person who took us for the test ride was honest, but not quite familiar with the vehicle, looked like a rookie. Anyway, they were not pushy. We negotiated via email and they did their best to match competitors. The price was very competitive. We deal with two sales managers, one was rather rude, we requested to talk to another manager. The other manager was nicer and more professional. Will was very nice, our vehicle did not have the carpet. He ordered the new carpet for our minivan and helped to install it more than two weeks after we drove the vehicle out the lot. The delay was due to our travel schedule. I was initially anxious that they would not take that seriously, but the experience was good (except that the installation took approx. 20-30mins, rather than 5 mins!). The finance people were very hard to deal with. A lady (M. G?) took our file and we had to fight with her supervisor. They're very pushy to get us purchase the packages. I told her about the missing carpet before we signed the papers, and she said Will had already taken care of it and the carpet had been installed. She was just lying!! No reputation at all. As soon as we signed the papers, her look changed, the smiley face gone, and wanted us to get out of her office as soon as possible, and not willing to talk further, reluctant to shake our hands too! That really pissed us off. The whole bad experience was at the finance. That's why we were not quite confident Will would get us the carpet, but he did it. He also did a good job explaining our vehicle before we drove it off the lot. Overall, the buying experience was easier than we thought and their price was very competitive. Some of their staffs need to learn how to appreciate their customers. O, do they really care ? More

We are repeat customers. I believe that in itself is a positive response. In addition, your service department (Jr. in particular) is THE best we have ever dealt with. positive response. In addition, your service department (Jr. in particular) is THE best we have ever dealt with. More

Was very impressed with how the whole process went down. Negotiated the e-mail with Augusto and he came through with the lowest price of all the Chicagoland dealers. I must admit, I was prepared for war wa Negotiated the e-mail with Augusto and he came through with the lowest price of all the Chicagoland dealers. I must admit, I was prepared for war walking in. I read a few horror stories of people negotiating online and then walking in and having some sort of bait and switch pulled on them. On the contrary, we were greeted warmly and the process was extremely smooth. Sat down, was presented with the price breakdown and the price that I was already promised. Did a trade-in and the price was fair. They were able to find me some financing with a lower rate than my credit union, so that was a bonus. There were a few up-sell attempts, but nothing egregious and no instances of them 'sneaking' something in. Probably was about 3 hours all told, which really wasn't bad. It's a nice dealership with plenty of room for my 2 year old to run around while we were waiting for everything to be processed. Also have a closed-in playroom for the kids and free donuts/popcorn/coffee. It's a shame it won't be our service dealer since we live over an hour away. All in all, a great experience all around and I'd highly recommend checking them out. More

I had bought a used truck a couple of years ago from this I had bought a used truck a couple of years ago from this dealership. Truthfully I was not totally ready to return but my car lost the front axle a I had bought a used truck a couple of years ago from this dealership. Truthfully I was not totally ready to return but my car lost the front axle and I was without a car. I live in northern Wisconsin and work for a construction company based out of Buffalo Grove, Il. I called and talked to Paul Handler, who quickly found vechiles in my price range. Once I got off of work, I stopped by and was shown not 1 but several vechiles that fit my needs and price. Paul had a comfortable style and was very knowledgable on all of the vehicles. After working out the financing,Paul gave me a very thorough tour of my new vechile and was also very suprised to see the gas tank was full. I started the day angry and frustrated, but ended the day very satified. Kudos goes to Paul and the dealership. They worked very hard and quikly to solve my delemma. More

After a negative experience with another dealer in the Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the pr Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the problem (needed a battery) and promptly put a new one in under warranty (at the prorated cost). I had visited 2 other dealers about the problem and neither took the time to look at the car and tried to charge at full cost, regardless of the warranty. Overall very satisfied and for when I need to service in the area again, I will only go here. More

Paul Handler and Russ Ball, both of you are the best salesmen that my wife and I have ever dealt with in any industry. Thanks again for working with the financial/credit dept our our behalf. And, Than salesmen that my wife and I have ever dealt with in any industry. Thanks again for working with the financial/credit dept our our behalf. And, Thank you especially for making the car buying process smooth for us. You guys are excellent and have a great sense of humor! More

Our experience at Libertyville Toyota Scion was wonderful. Drew Sims was our rep and he was excetional. He offered us assistance at every juncture including fixing a few rust areas at a great bargi wonderful. Drew Sims was our rep and he was excetional. He offered us assistance at every juncture including fixing a few rust areas at a great bargin. I would recommmend Drew for anyone searching to find a new or used car. He was helpful completing this sale even though the direct party was out of state and didi some of the transaction by express mail. The Libertyville Toyota group also has a great service department which repaired a ABS brake light on our used van. I think the people who work with Drew will enjoy their experience. More

Had a fantastic experience with this dealer, and specifically with Terry. He was friendly, professional, answered all my questions and then some. I needed to trade in a leased RAV4 which I had pur specifically with Terry. He was friendly, professional, answered all my questions and then some. I needed to trade in a leased RAV4 which I had purchased out of state. Although the only dealership required to take it back is the one I purchased from, Libertyville willingly offered to take it in - a testament I believe to how great the RAV4 is and how well it retains its value. Can't say I would be that confident with other, less reliable, cars. When it came time to select a new vehicle, I didn't get the hard sell as I have so many times before at other dealerships. It's a real turn off. Terry let his vast knowledge and the vehicles speak for themselves. It was great to cut through the BS, have an honest discussion, and it ultimately made the buying process more enjoyable. Next time I or a friend is in the market, I will definitely recommend Terry. Thanks, Terry! More

From my first visit to the dealership, I was treated with respect, courtesy, and a friendliness that was well beyond my expectations. I went to the dealership to look at a used Nissan Altima Coupe. Unfortu respect, courtesy, and a friendliness that was well beyond my expectations. I went to the dealership to look at a used Nissan Altima Coupe. Unfortunately, there were very strong thunderstorms passing through the area which resulted in wide spread power outages, including this dealership. I figured that I'd just pull in, look the vehicle over, then come back when they had power so we could talk. Drew Sims, my Salesman, walked over and, depsite the power outage, still showed me the car and even went on a test ride with me. Since there wasn't much going on at the dealership, he encouraged me to take what I found to be a longer than normal test drive. He gave me a thorough demonstration of the car's features and functions. He also encouraged me to drive the car like a regular person would drive it as opposed to driving like the salesman is in the car with me. Hopefully, I didn't make him too nervous. At the end of the test drive, I was introduced to his manager, given his business card, and thanked for my visit. I gave Drew my business card but he didn't bother me about my return visit, instead, he called to say thanks again and that he would be available to answer any more questions. Sure, it's a soft-sell but it's good to not feel bombarded with a sales pitch. I went back to the dealership with my wife so she could see the car and meet Drew. He met us in the parking lot, with a smile, a dealer license plate, and the keys to the car. We exchanged greetings and we were off in the car for another extended test ride, just my wife and I. When we returned, I told Drew of our situation (Total loss from flooding, need another car quickly and he got to work. I filled out a couple of forms and it was off to the races, so to speak. I was just going to show my wife the car then come back with a check to make the deal but Drew and Al made every possible allowance so we could take delivery of the car that day. The process did take longer than I'd hoped but between Drew and his colleagues "stopping by" from time to time and a really hot game of Words with Friends, it was practically enjoyable. When we did get in to the Financing office, everything was spelled out and process was time-consuming but smooth. As I said, I wasn't planning on taking the car that day but Al made it possible. At the end of the deal, I ended up with a lower interest rate than I expected, with better terms than I expected, and a better deal than I could find anywhere else. On top of that, the guys there have great senses of humor. What more could you ask for? This was, by a wide margin, the best car buying experience I've ever had. This will be my first stop when it's time for another car. More

I hate having to do this because I used to trust this dealership. I'm disgusted that they lied during the paper signing. They were not organized and now I have to pay off my other vehicle because this dealership. I'm disgusted that they lied during the paper signing. They were not organized and now I have to pay off my other vehicle because this dealership lied to me about what they were going to send as a payoff. Double check your work. More