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AutoNation Toyota Libertyville
Libertyville, IL
1,304 Reviews
For Toyota buyers in the Chicagoland area, there is no better place for new and used Toyota cars, trucks, and SUVs than AutoNation Toyota Libertyville. With all of the latest new Toyota models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Toyota car, truck, or SUV, or getting behind the wheel of a Toyota for the very first time, be sure to visit AutoNation Toyota Libertyville today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,304 reviews
March 21, 2024
I worked with someone named Davie in January to put down a refundable deposit to be on a waitlist for a car. He was great, but a few weeks later I tried calling/emailing him with some questions and got no r a refundable deposit to be on a waitlist for a car. He was great, but a few weeks later I tried calling/emailing him with some questions and got no response. I had a new sales person (Edgar) reach out to me asking me how he can help, and was confused because Davie was supposed to be my sales person. I ended up calling the dealer to get some answers and they informed me that Davie no longer worked there. No one communicated that to me, but realized this is why Edgar had reached out. That's fine, but that should've been made clear in the initial communication. Well, turns out we ended up purchasing the car from another dealership and I asked Edgar for my deposit to be refunded. Almost 10 days went by and I heard nothing, wasn't sent any proof of the refund, and hadn't seen anything come to my bank. I emailed, called, left many voicemails to Edgar, his sales manager Sam H, and tried contacting the finance department. No one has responded to my voicemails in about a week. It's frustrating. I understand that because I went with another dealer, that I am no longer a priority to Libertyville but I would expect excellent service until the very end. I still have not been able to get directly in touch with Edgar after a week, only received a verbal confirmation from someone else at the sales desk that he apparently sent my request to the finance office and they processed my refund and should expect it within 10-14 business days (last week someone told me it would take 3-5, lol). I'm overall just very disappointed in this entire process. Libertyville Toyota would've been a prospect in the future that we would consider purchasing from since we are a Toyota family, but looks like I will no longer be bringing my business there after this experience. I was completely treated like garbage once I asked for my deposit back. Dealers should respect that customers shop around at various places, and should honor our requests and not treat us like we're invisible, whether we decide to do business with them or not. I really hope other customers don't get treated like this, and want to put this out there as a warning. More
by aw415
Employees Worked With
Edgar M, Sam H
March 20, 2024
Rick our salesman was amazing . Very professional and polite . Never felt pressured 1 second . Made buying a new car very easy and comfortable. Would definitely recommend to anyone Very professional and polite . Never felt pressured 1 second . Made buying a new car very easy and comfortable. Would definitely recommend to anyone I know More
by wystud06
Employees Worked With
Rick
March 18, 2024
I visited this dealership today to simply get some information. I was very happy with the generous time and attention I was given, along with the honesty of the young man I talked with. information. I was very happy with the generous time and attention I was given, along with the honesty of the young man I talked with. More
by JBaird116
Employees Worked With
Dimitri Azarov
March 14, 2024
Great experience. Eric was super knowledgeable and easy to talk to. Facility is very nice and they made the process easy, and I was able to drive my new car home that Eric was super knowledgeable and easy to talk to. Facility is very nice and they made the process easy, and I was able to drive my new car home that day! More
by Swatchdog
Employees Worked With
Eric
