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AutoNation Toyota Libertyville

Libertyville, IL

Overview
Reviews
Vehicles
4.6
1,304 Reviews
For Toyota buyers in the Chicagoland area, there is no better place for new and used Toyota cars, trucks, and SUVs than AutoNation Toyota Libertyville. With all of the latest new Toyota models in stock, we are sure to have the perfect one for you. So whether you're trading-in for a new Toyota car, truck, or SUV, or getting behind the wheel of a Toyota for the very first time, be sure to visit AutoNation Toyota Libertyville today!
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1180 South Milwaukee Avenue

Libertyville, IL

60048

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Showing 1,304 reviews

July 22, 2023

Rob K in service is excellent and made sure my van was fixed right the first time. More

by plucansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Kolodny
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Jul 25, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 22, 2023

Great dealership, great sales team, great finance team - helpful follow ups & guidance through the entire process! More

by searle.ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Samborski
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Jul 25, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Libertyville! If you ever need help, just give us a call. Happy motoring!

July 21, 2023

Never again would I ever use this dealership! Director of Service the worst person and needs a class in customer service. More

by RKS
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Director of service
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Jul 24, 2023 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

July 21, 2023

Nice work, finished onetime, and kept us updated to the status of the work. Getting an appointment online was easy and the drop-off/pickup was fairly quick. More

by Campbkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jul 26, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

This feedback is regarding a vehicle service i did at this location. We have been servicing our vehicle here for year but this particular experience made it to one of the worst customer service experienc More

by Anamika
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
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Jul 25, 2023 -

AutoNation Toyota Libertyville responded

Hi Anamika, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

July 21, 2023

Mike was thorough and friendly. He took the time to answer all questions. Awesome to work with. More

by JP
Recommend Dealer
Yes
Employees Worked With
Michael Almadadheh
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Jul 26, 2023 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 19, 2023

Bad service refused to service my car because the parts they used were not parts for my Lexus but they never told me they were not be able to service my car cause they are not a Lexus dealer bad customer s More

by marlenescobar15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert the manager
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Jul 25, 2023 -

AutoNation Toyota Libertyville responded

Hi, it's upsetting to hear that your experience was anything but stellar. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001. we hope to hear from you soon.

July 17, 2023

Waiting on key fob. I ask the see I e department the guy laugh about it. Vehicle under recall, it’s been several months now! Came in for an oil change and rotation 1st s More

by csvtcobra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Jul 20, 2023 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001 -- we hope to hear from you soon.

Jul 20, 2023 -

csvtcobra responded

No thanks. I will likely only return for warranty work or recalls. The appointment was made by time, I believe Toyota care should consider maintenance by time even more important than mileage. Maybe the customer who purchased the product should have a choice. I only travel about 6k a year, I am definitely not doing an oil change at 10k at a year and a half. Thanks

July 17, 2023

Everything was great, great quick service. Advisor kept us up to date and when the vehicle would be ready. More

by Rich G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony I believe
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Jul 20, 2023 -

AutoNation Toyota Libertyville responded

Hi Rich, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 16, 2023

The service was exceptional and my service advisor Verina was the best I ever experienced . She made my day. More

by drpletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Verina
Report | Print
Jul 20, 2023 -

AutoNation Toyota Libertyville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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