AutoNation Toyota Libertyville

Had an appointment but had a long wait to check in. No initial direction. Do I check in with guys in the bay or office. Once I was helped service was good. Also when my car was finished more waiting in No initial direction. Do I check in with guys in the bay or office. Once I was helped service was good. Also when my car was finished more waiting in line for my car to be pulled out for me. More

Not for this particular dealership but the person. Name is Verina (hope I spelled it correctly). Very nice person, knowledgeable and always have a smile on her face. If not for this particular person, Name is Verina (hope I spelled it correctly). Very nice person, knowledgeable and always have a smile on her face. If not for this particular person, I’m going to give this place a bad review again. More

Best dealership around. Amazing place and people. Great business practices. Would highly recommend this place Amazing place and people. Great business practices. Would highly recommend this place More

Good for service but little too take a long time can you fast service for next time fast service for next time More

Took my vehicle in on a Monday @ 3:00 PM via appointment for an issue with my drivers side headlight/turn signal malfunctioning. When I first walked in it took five minutes of me standing there for someone for an issue with my drivers side headlight/turn signal malfunctioning. When I first walked in it took five minutes of me standing there for someone to acknowledge me. Upon checking in I let the service person (Jesse) know I would be waiting. At 4:30 PM I had received no update so I went to ask for an update from Jesse who told me they "were still working on it." After an additional 45 minutes, I went back to receive an update. I then found out Jesse had left for the day without notification. The new service rep I spoke with said he would find out what was going on. Another 15 minutes later the service rep came out to find me to tell me they needed to keep my vehicle overnight because they needed to take the entire front bumper off and complete a diagnostic check to determine the cause of the issue. I wondered what they had been doing for the last 2.5 hours of me waiting? There was no offer of a loaner vehicle offered and I then had to figure out a way to get home after agreeing to leave my vehicle (strongly requested). Fast forward to the next day, at 2:00 PM I receive a call from Jesse (service rep) telling me they figured out the issue (wiring related) and my car will be ready for pick up at 3:00. I then received a text from Jesse at 4:00 PM saying my vehicle would be ready for pick up at any time (close at 7:00 PM). Upon arrival at approximately 5:15 PM and after paying, it took service personnel 10 minutes to locate my car. One person said it was being washed, the person who actually brought it to me told me it was still in the shop with the hood up. I appreciate the specific service aspects and correcting the cause of the issue but the communication aspects by the service team when you first walk in leaves a lot to be desired. Be prepared for a lot of wait time if if in fact wait for service to be completed. More

I'll guess that the services mentioned were completed, but the service writer was poor at best. He wanted to charge me for things that were covered in my Toyota Care package. but the service writer was poor at best. He wanted to charge me for things that were covered in my Toyota Care package. More

Always keep me safe in the road , with good and prompt service , thank you Mauricio for your honest advise service , thank you Mauricio for your honest advise More

Beware of the closing process. They will try to sell you on at least 10 different "protection" services, emphasizing the benefits and minimizing the cost. The most expensive is o They will try to sell you on at least 10 different "protection" services, emphasizing the benefits and minimizing the cost. The most expensive is over $3,700. If you were to buy all of them, it comes to almost $10,000. They are very slick. Everyone is very friendly and great to work with through the entire sales process, so by the time you're at closing you trust them and let your guard down. The "e-signature" makes it very easy to accidently sign something you didn't intend to, so be sure you examine every document and read every word. Look over everything as soon as you get home. And remember, in Illinois you have a 3-day window to back out of a contract - by law. Signed, Burned More

At Autonation Toyota Libertyville all employees are very respectful and very helpful for all my needs respectful and very helpful for all my needs More

Robert was a pleasure to work with. He gave me all the information I needed. Not one of these high pressure sales pitches like I had at other dealers. Defiantly coming back for more He gave me all the information I needed. Not one of these high pressure sales pitches like I had at other dealers. Defiantly coming back for more services. More