AutoNation Toyota Spokane Valley

Took my new Sienna in for ToyotaCare 10k mi. new car service. Several people were milling around in the service entrance area waiting for help. No name signs at service advisor workstations, so new car service. Several people were milling around in the service entrance area waiting for help. No name signs at service advisor workstations, so I didn't know which one was my assigned person Jeffrey. After about 5 minutes, I just interrupted an advisor and asked for Jeffrey; found out he wasn't in that day, and to just wait for help. Jamie Burns helped me after the queue cleared. Intake processing was fine. In about 25 minutes, I received an email with a completed Multipoint Inspection form; then about 17 minutes after the 1st email, I received exactly the same email again. Strangely, they didn't give me a paper copy of the form when the car was delivered. Car was in good condition, except driver's floor mat was dirty. Later that day, I got a weird text message saying more work was needed, but with no details, and with a link to a photo of my car up on a rack with the tires & wheels off (probably during the tire rotation). I left a voicemail message with Jamie about what extra service was needed, but did not hear back. I finally called the service department 4 days later, and the guy I reached just laughed it off, said no service was needed, and that it was an automated call-center system that had sent the photo. It was not reassuring. I'll go to another dealer next time. More

We had a great experience with Vadim and Jeremy! They were very helpful, excellent service! They were very helpful, excellent service! More

Chief Kris Williams Chief was very courteous and professional throughout our time together, and was extremely knowledgeable on all vehicles we were interested in. Great experience dealing with Chie professional throughout our time together, and was extremely knowledgeable on all vehicles we were interested in. Great experience dealing with Chief. Go See Chief! More

Chief Kris Williams was great with helping me find a car today. I would definitely recommend him to friends and family. He went above and beyond to get me what I wanted. Thank you! Go See Chief! today. I would definitely recommend him to friends and family. He went above and beyond to get me what I wanted. Thank you! Go See Chief! More

Chief Kris Williams was very patient, quick and efficient with helping me find my new reliable car that I actually like he talked and made me feel like a friend not just a customer. 10/10 would recommend to with helping me find my new reliable car that I actually like he talked and made me feel like a friend not just a customer. 10/10 would recommend to assist me with any sales in the future. Go See Chief! More

Chief Kris Williams We walked around the lot for about 10 minutes looking at cars for my daughter. After about 10 minutes and getting ready to leave Kris came out to assist us. Helping the crew out about 10 minutes looking at cars for my daughter. After about 10 minutes and getting ready to leave Kris came out to assist us. Helping the crew out even though it wasn't really part of gig was why we continue to return to Toyota. If you plan on buying a car or truck make sure to stop by and see Kris. Fast on top of the paper work, you will be in and out hassle free. More

Chief Kris Williams and Vadim are truly amazing! They took their time to find us the absolute best truck at the right price! So easy, calm, relaxed, and transparent process. Love the no haggle prici They took their time to find us the absolute best truck at the right price! So easy, calm, relaxed, and transparent process. Love the no haggle pricing just mad it easy to buy a vehicle under the KBB book value. These two gentleman actually care and went the extra mile to ensure me and my mom were happy. Thank you Chief and Vadim! More

Michael worked hard to get the purchase completed and he was pleasant during the entire procedure was pleasant during the entire procedure More

Paul was an extremely helpful and knowledgeable salesman and helped assist us in our car buying experience. and helped assist us in our car buying experience. More

The team did a great job in getting us in our new vehicle quickly, and we never felt pressure for anything we didn't want. James was very communicative through the whole process while we waited for delivery quickly, and we never felt pressure for anything we didn't want. James was very communicative through the whole process while we waited for delivery of our new Rav More