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AutoNation Toyota Spokane Valley

Spokane Valley, WA

4.7
907 Reviews

8600 East Sprague Avenue, Suite 1

Spokane Valley, WA

99212

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Showing 907 reviews

November 10, 2011

This is a great dealership. Our company has purchased 10-12 cars from Mike Workman. Great salesman and easy to deal with. Excellent customer service. More

by TylerLynn43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Workman
Nov 11, 2011 -

AutoNation Toyota Spokane Valley responded

Tyler, I want to thank you for your business again. I'm glad I was able to help you out in getting the Tundra you wanted. Working with you is always a pleasure and thanks for the kind words. Please remember that I will always be here to help you in the futre. Sincerley, Mike Workman Appleway Toyota

September 23, 2011

We moved our company accounts to Appleway Toyota following some poor customer service at another toyota dealer. Mike has been working with my family, my business, and my friends for 4 years, and ou More

by joshholley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Workman
Sep 30, 2011 -

AutoNation Toyota Spokane Valley responded

From the first car purchace, it has been my pleasure working you and your entire staff including thier Family's. I appreiate your kind word and I will continue to service everyones needs at anytime. If any of your staff or Family's ever need something please feel free to contact me.

September 21, 2011

Mike is the best saleman I have ever worked with, he was knowledgable, helpful and has the best follow up I have ever experienced. Mike has gone out of his way to take care of me before and after the sale. More

by jmelcher6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Workman
Sep 21, 2011 -

AutoNation Toyota Spokane Valley responded

It was plesure working with you. I really appreciate your patience. I know you waited a long time for this Tundra to get here. Also, thank you for allowing me the time to make the Tundra the way you wanted. If you and your Wife ever need anything for either one of your vehicles, please contact me. I want to be your (go to car guy) and want to demonstrate that I'm here to take care of you after your purchase. Thanks again for your kind words, Appleway Toyota and myself wish you & your Family the best! Mike Workman

September 15, 2011

This is my third purchase from Appleway Toyota, Mike Workman as my salesman. Mike was very patetient and always treated me with respect. He has never been pushy as to what I purchased or the time that i More

by Ahille
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Workman
Sep 16, 2011 -

AutoNation Toyota Spokane Valley responded

It was my pleasure helping you purchace all 3 cars over the years. I'm really happy that your satisfied, and felt I had treated you in a poitive way. I strive to make sure every one leaves here feeling good about their purchace. I also want you to know that I am here to take care of your vehicle needs anytime in the future. Thanks again for the kind words and I look forward in working with you again. Sincerely, Mike Workman Appleway Toyota 509-924-1444

September 15, 2011

This is the second vehicle that my wife and I have purchased from Mike Workman. He is a true professional in every sense of the word. He helped us through the buying process with patience and skill. H More

by tmpittman48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Workman
Sep 16, 2011 -

AutoNation Toyota Spokane Valley responded

Thank you for the kind words, I really enjoyed working with you and your Wife. In the future if there is anything I can help you with, like new tires, tinted window etc. Please feel free to contact me. I want to be your go to guy for all you autotive needs. Sincerely, Mike Workman Appleway Toyota 509-924-1444

September 15, 2011

Scott Aylor gave us great customer service the first time we came to the dealership looking for a used vehicle. Becuase of his good service (not being pushy and paying attention to what we said we were look More

by rslauridsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Reid, Scott Aylor
Sep 16, 2011 -

AutoNation Toyota Spokane Valley responded

Thanks guys, it was a pleasure. I just received notice on your post. Wayne told me you were trying to post a comment and having trouble with it. Thanks for not giving up :) You are so nice to mention the guys here and your experience @ Appleway. If you need anything, don't hesitate to call. Look forward to seeing you again. Rich Costa Toyota Sales

August 18, 2011

Poor attention to detail in the paperwork. Mileage was 10 time more than was stated. They failed to get a few signatures from my wife and threatened to repossess the car. More

by buyer1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jim s.
Sep 15, 2011 -

AutoNation Toyota Spokane Valley responded

This is in response to the customer review by Buyer1943. We would like to address his concerns with Appleway and attempt to resolve them to his satisfaction. Unfortunately, after repeatedly trying to contact him by phone and email as he had requested we do, we have had absolutely no contact back from this customer via phone, email or any other form of communication. We have been given no opportunity by this customer to settle any concerns he may have encountered during his sales experience with us. Here at Appleway we strive to exceed our customer’s expectations and our staff is trained to do everything possible to ensure that our customer’s have an “Excellent” experience. At Appleway Toyota, customer service is standard equipment. If we had been given the opportunity to work out the customer’s concerns, we are 100% confident that we could have found a resolution that was to the customer’s satisfaction. Sincerely, Appleway Toyota Management

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