
AutoNation Toyota Weston
Davie, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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The headline: I absolutely hated the entire experience of buying my car at Weston Toyota Autonation Stage 1 – We go into Autonation’s website, see a Toyota CHR we like at $26,000 or so. Get a call from Se buying my car at Weston Toyota Autonation Stage 1 – We go into Autonation’s website, see a Toyota CHR we like at $26,000 or so. Get a call from Sebastian Mejia. The moment we express interest in it… “oops, we just ‘pre’sold it”. We get pushed into more expensive $30k CHRs. Stage 2 – No available CHRs in the color we want. We order one in red. Mejia says it will take 2 to 3 months to get here. We are OK with that. Mejia calls “wonderful news, we have a red CHR here in 5 days… only thing is it now has an optional red color for $495 more.” We negotiate a bit more, Mejia callas back “ok, I took care of it and you’ll actually pay $12 less for this one”. At that moment we get a call from some “manager”. Nope, the car is going to cost $495 more. Mejia’s word is worthless, he had not “fixed” it. Mejia calls back “I’m going to cancel your entire order, I don’t like your attitude and your telling my manager my word was worthless”. When I tell him we have an order for a car and actually deposited $1,000 on it, his answer is “oh, that’s not a legally-binding contract at all”. So now, everyone’s words are worthless. I explain to Mejia “right now, car dealers have the upper hand so, fine, I’m getting screwed, but remember, this, too shall pass and referrals and review are important”. We get the price down to wherever it was. Stage 3 – My daughter has her money in my account because we just sold an apartment she co-owned. We get a note from Scott Krohn – if I am paying with a debit card without her name on it, I have to sign a “gifting” letter because “this is considered a gift”. I explain the situation to Krohn. No matter, get a second note, “nope, it is considered a gift”. I write a 5-point letter explaining, among other things, that there is no actual law that says that, that the issue of gifting vs. non-gifting is not decided by a car dealership but by the IRS, and give him 3 examples of why the situation might not be a gift. His only answer “see you Saturday at 10:00 am” Stage 4 – Saturday comes around. We are paying cash, via a debit card. My daughter’s car has valid insurance, we have a license plate, all of it. We get passed on to “Reeza” the finance guy. He tells me, again, about the gifting letter. I explain to him that there is no law that says anything about gifting vs. non-gifting, etc. He just looks and says, “if you don’t sign this affidavit, I won’t sell you the car, period”. So, I signed, adding the note “signed under duress” to my signature. Essentially, the finance guy from Autonation forced me to sign an illegal affidavit in spite of him knowing that there is no law requiring the affidavit AND that the affidavit was false. In the past 3 years we’ve bought 2 cars: a Mercedes from Bill Ussery in Coral Gables and an Alfa Romeo from the Collection in Coral Gables and I’ve owned maybe 30 or 35 cars in my life (apart from the company cars in half a dozen countries). This has been the worst experience so far, the only reason I didn’t send them to xxxx is that the objective was buying the car my daughter wanted. Otherwise, I would have told everyone in that dealership to take a flying one. More
Great service - Rep was very friendly and quick to answer all my questions in a very intelligent and understanding matter, highly recommend him. Thanks all my questions in a very intelligent and understanding matter, highly recommend him. Thanks More
Excellent and honest service from Alberto and his team since 2012. I'm always treated in a friendly , courteous and caring manner by Al. He makes sure everything that needs to be done is completed correct since 2012. I'm always treated in a friendly , courteous and caring manner by Al. He makes sure everything that needs to be done is completed correctly and in a timely manner. He only suggests necessary repairs and gives me a heads-up on possible future needs. More
Overall good experience from sales to f&i. ..could've been a shorter closing process but besides that the transaction was seamless . ..could've been a shorter closing process but besides that the transaction was seamless . More
José Rivera is a very bitter and unpleasant person, he treated my wife and me badly on Saturday that we went to make the oil change to the Toyota Rav 4, which we bought there, he did not know even the inf treated my wife and me badly on Saturday that we went to make the oil change to the Toyota Rav 4, which we bought there, he did not know even the information of my car, he even told us: do not come with ATTITUDE, it is a daring and disrespectful, Never again More