AutoNation Toyota Weston

My Tacoma was in for the 15,000 mile service on Friday. Which includes tire rotation, air pressure, top off washer fluid, brake fluid, coolant levels and battery water. I noticed 2 days later that 2 valve Which includes tire rotation, air pressure, top off washer fluid, brake fluid, coolant levels and battery water. I noticed 2 days later that 2 valve stem covers were missing off of the right tires and the 2 on the left side were about to fall off, so I decided to look at all the fluid levels. The washer fluid was low and the battery water was low on 2 of the cells. It was lower than the lead plates. That in itself can cause a shorted cell and kill the battery. I called the service department on Monday, waited almost 1 hour to speak with the Service Director Hector. I told him what I found and also offered him photos of the work that was not done, which I took care of myself already. He wanted to see the vehicle, I told him again that I already topped off the fluids and replaced the valve caps. He defended his mechanic that didn't do the work. I have no proof that the tires were rotated so I assume that was done. We went on and on for 10 minutes getting nowhere so I asked to speak to the G.M. he asked me several times if that is what I wanted to do and I repeated let me speak to the G.M. Next thing I hear is a dial tone. He hung up on me. I called Toyota Corporate that evening and filed a complaint against the dealership. So I had paid (up front) for a service that they did not do and then lied about it. This morning I received a call from Lisa Robertson from the dealership, after we went thru the series of events she basically said "That if I had noticed the issues before I left the dealership they would have addressed it". So I guess you have to check on the repairs or service that an ASC certified mechanic does to your vehicle at the dealership! All I wanted was them to admit that the mechanic did not do the work and to apologize, after Hector hung up on me that changed my attitude. At this point I am still waiting for the G.M. to call me, I wonder if he will. More

I had a great experience at Autonation Toyota Weston buying two cars there. My salesman Eddie Martinez was excellent, honest, helpful and knowledgeable. My only complaint is the scamming going on at buying two cars there. My salesman Eddie Martinez was excellent, honest, helpful and knowledgeable. My only complaint is the scamming going on at the financial desks with the warranties. I had a full warranty with my RAV4 (100,000 miles all the bells and whistles,EVERYTHING). When I upgraded to this highlander only 8 months later they only gave me 40% of the original cost of these packages back. Then only because I asked I found out how to get the Gap insurance back because they weren’t going to tell me. This is criminal! Plus they avoided saying that they were only giving me back approximately 40% of the original cost of my 8 month old warranty packages and plunged right back into selling me new warranty packages for the new vehicle. Shameless! When selling the car to me they would only talk monthly payment. I had to pull it out of them as to- where did these numbers come from and what’s the base price of the car, etc. Then Ati from finance was downright rude and condescending asking me simple questions like “is this your name?” Tell me Ati, if I was a man would you have talked to me that way? Anyway, in the end Allen in finance managed with polite grace to LISTEN to me, show me the numbers and close the deal. Thank you Allen. If you really are using these reviews to improve your customer service- the higher-ups in management need to take a good look at what the financial department is doing to your customers in order to make money off of them by selling these warranty packages. They are like a pack of hungry jackals- it does not make for a nice or honest experience for your customers. Maybe lower how much money they are putting in their pockets when they sell them because it doesn’t even seem to be about selling the vehicle anymore just about selling these warranties. I gave four stars because of Eddie and Allen’s five star treatment of me and because your service department is and always has been a well-oiled machine. Thanks I love my highlander, but customers beware with those warranty packages and the lengths finance will go to sell them to you.!!!!! More