AutoNation Toyota Weston

Toyota Corolla purchasing experience Due to an unsatisfactory past experience I was skeptical about going back to Autonation Toyota Weston, and to be honest we were not planning on buying Due to an unsatisfactory past experience I was skeptical about going back to Autonation Toyota Weston, and to be honest we were not planning on buying a Corolla for my nephew when we walked in. Well I was surprised by the customer service quality improvement since my last visit and my salesman Isaac Ergas made this experience amazing and very pleasant. He was great to work with and took time to explain all the new features in the car and kept an open line of communication throughout the process and many days after we purchased the car to make sure we were happy and satisfied with our car and his service. I would highly recommend Isaac due to his honesty and top notch professionalism. Patrick from the Internet department was impressive as well. More

My experience with this dealership was pretty average, but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. I also dealt with one of the sales managers, his name was Eddy. I'm actually located in the Sarasota area, so I drove three hours to Weston to purchase my vehicle, because it was the only one I could find that had all the options I wanted. Anyway, when I first submitted my request for information on their website, I received a response immediately. Patrick was very attentive and easy to get a hold of during the entire sales process, and he made sure everything was ready to go and waiting for me when I arrived to fill out the paperwork and pick up my Prius on 2/19. My finance manager was great, but unfortunately I can't remember his name. He made sure to explain all the paperwork I was signing and he made the process quick and painless. When I went to leave and start my three hour drive back home, I noticed one of my HID headlights was out. I pointed this out to Patrick, and he turned the headlights off and then on again to have them both working. At this point it was past 9:00 pm and I just wanted to get home. I thought of it as some strange glitch and Patrick suggested the same. I then drove off in my car. Once I pulled out of the parking lot, my headlight shut off again - and kept doing so after turning them off and on again. I was only gone for ten minutes at most when I drove back to the dealership. Patrick was nowhere to be found, but I showed Eddy (the sales manager) the problem with my headlight. Eddy then proceeded to hit my headlight assembly with his fist and say he didn't know what was wrong. At this point the service/parts departments were closed. Eddy told me to just drive the car home and just turn the headlights on and off to make them come back on whenever the issue happened - and he would make sure to send me some replacement headlight bulbs. At this point it was 10:00 PM and I just wanted to get home as I had to be at work early in the morning. So, I drove 3 hours back home with my headlights intermittently turning off and on. Luckily, I didn't get a ticket. It's been two weeks since I purchased my car and I've tried calling both Eddy and Patrick while sending numerous emails about this issue. So far, I've had absolutely no response from anyone. When I called Eddy, he quickly brushed me off saying he would speak to the used car manager and call me back - and he never did. I can't drive my new car at night and I'm going to have to shell out $100 for a set of new HID bulbs - after spending a bunch of money to get my Prius. This is another typical case of the car sales industry "turn 'em and burn 'em". More

I enjoyed the experience. They listen to my problems and needs and put me in the correct vehicle to solve them. They worked with me and did a lot of it over the phone so I did not have to be there the whole needs and put me in the correct vehicle to solve them. They worked with me and did a lot of it over the phone so I did not have to be there the whole day and a half. Thanks very much for helping me and make it easy. More

I purchased my Camry in January. Great experience, no pressure, nice atmosphere, knowledgeable sales representative armed with patience. There was a misunderstanding with my contract and it was resolved pressure, nice atmosphere, knowledgeable sales representative armed with patience. There was a misunderstanding with my contract and it was resolved quickly. They listened to me, kept in touch and made sure I was satisfied. I purchased my previous Camry there so it was natural that I returned! More

Had a service emergency caused by error from another dealership, I was visiting this are and this was the nearest dealership; excellent service to resolve the problem. dealership, I was visiting this are and this was the nearest dealership; excellent service to resolve the problem. More

Great customer service. Everyone made us feel comfortable and answer all the question we had. Overall, it was a very positive experience and we are already looking forward to the next car purchase. and answer all the question we had. Overall, it was a very positive experience and we are already looking forward to the next car purchase. More

I went to a few other dealerships and Toyota of scion on Weston rd was the best. sale associate Thea gray is awesome I felt like I was dealing with great friends Weston rd was the best. sale associate Thea gray is awesome I felt like I was dealing with great friends More

I purchased my RAV 4 2013. My customer service experience was excellent. My sales person was Paul Rembert, he was professional, polite, and helpful through the entire selection, test drive and purchase exper was excellent. My sales person was Paul Rembert, he was professional, polite, and helpful through the entire selection, test drive and purchase experience. The finance department negotiated a good interest rate for my car. Believe me, you will be a satisfied customer. More