AutoNation Volkswagen Columbus

Best customer service! Quick oil change and tire rotation. Marquella was very friendly and professional Quick oil change and tire rotation. Marquella was very friendly and professional More

1. I had to drive 40 miles to pay for parts before they would start the work. 2 The hood was not completely closed when I picked up the car. 3. They told me, my battery was bad and I needed to replace it would start the work. 2 The hood was not completely closed when I picked up the car. 3. They told me, my battery was bad and I needed to replace it. They tried to sell me a new battery. They started to give me the prices of batteries. I went to Battery Source and had it checked. The battery checked at 100%. VW Dealer tried to sell me a battery that I did not need. This is Unacceptable More

Only negative was all the very expensive "extra"maintenance that was suggested to be reviewed and added. Several hundred dollars worth. "extra"maintenance that was suggested to be reviewed and added. Several hundred dollars worth. More

Very helpful and communicative with me about the needs of my vehicle. It felt like I was there all day so make sure to set a appointment it gets busy fast. my vehicle. It felt like I was there all day so make sure to set a appointment it gets busy fast. More

We experienced great customer service from Marquella during this service. I would use this dealership again. during this service. I would use this dealership again. More

The VW dealership is very clean and well kept. All the employees are very friendly and seem to have a good time working there. This is my 3rd time around purchasing a VW from AutoNation VW and Ter All the employees are very friendly and seem to have a good time working there. This is my 3rd time around purchasing a VW from AutoNation VW and Terry was super helpful throughout the whole process and I'm thrilled with my new Tiguan. When the time comes, I'll happily buy from AutoNation VW again. More

Staff was very helpful, mechanics were timely and they were very on point with their expectations in reference to timelines and estimates on the cost of services were very on point with their expectations in reference to timelines and estimates on the cost of services More

Great, timely professional advice and service perform on my VW beetle. Service advisor was very professional and courteous during my appointment. The staff was friendly and accommodating during my visit. my VW beetle. Service advisor was very professional and courteous during my appointment. The staff was friendly and accommodating during my visit. Waiting room was good! Serviced was perform as promised! More

This is the best service department I have visited. Respectful professional staff. Excellent care of the car while in service. Thank you. Respectful professional staff. Excellent care of the car while in service. Thank you. More

Service consultant Matthew was patient ,professional and very knowledgeable with the issues I explained! He knew everything! The technicians are fast skilled and excellent with pin pointing and repairing my very knowledgeable with the issues I explained! He knew everything! The technicians are fast skilled and excellent with pin pointing and repairing my 2013 Vw Passat! More