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AutoNation Volkswagen Las Vegas
Las Vegas, NV
499 Reviews
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499 Reviews of AutoNation Volkswagen Las Vegas
July 14, 2020
If I can give them a zero star rating I would. There is nothing but liars and thieves at Volkswagen on Sahara. My check engine light came on before my registration was due of course. So I took my car in to nothing but liars and thieves at Volkswagen on Sahara. My check engine light came on before my registration was due of course. So I took my car in to get fixed. After they assured me they “fixed” the problem. I still failed my smog tests. After another day of headaches and arguing with the service guy. They assured me once AGAIN it was fixed. And as a gesture of good will... the Manager offered me a free oil change and interior detail. Which I thought was so more then generous. And I was blown away. Almost ashamed at how I “Karen’d” out on these men. I finally passed my smog and continued on with my life. I cashed in on my “free oil change and detail” only to find out now... that my car has ZERO OIL in it. And is potentially causing problems now. I took my car to Volkswagen in Henderson and they couldn’t find any leaks or issues. Just no oil... mind you it is now July 2020 and I was furloughed and quarantined for about half the xxxx year... which meant I barely drove my car... which basically means how the eff do I not have oil in my car. Riddle me that. I’m beyond pissed. More
by JJin
Employees Worked With
Mark. And the manager I can’t remember.
July 01, 2020
Best service advisor ever! Charlotte Wilson is an awesome service consultant! We had an issue with a newly purchased 2017 VW at another dealership. Charlotte went to bat for us Charlotte Wilson is an awesome service consultant! We had an issue with a newly purchased 2017 VW at another dealership. Charlotte went to bat for us with the other dealer and got the problem resolved properly, not just a band-aid. Without her help, we would have had to spend $2000+ out of pocket to get the problem fixed. I HIGHLY recommend this dealership and especially Charlotte! Thanks for getting my cute little 2017 Golf fixed! More
by lesp521
Employees Worked With
Charlotte Wilson
February 06, 2020
LEMON CAR!!!!! My car engine is totally destroyed due of the timing chain been defective. I brought my car to the Dealership that the lady from VW Care advised me to My car engine is totally destroyed due of the timing chain been defective. I brought my car to the Dealership that the lady from VW Care advised me to go , so I can use my extended warranty. I pay the dealership $100 to do diagnosis and 3 hour later they call to ask for additional $450.00. I asked on the phone why they want additional money and I've been told that they want to open the engine to see the damages on the engine by itself. I asked then what damage the engine and they confirm that it is the timing chain fail. I do not see a point to pay from here more because VW has to be charged for additional diagnose not me! I call VW care and they did a conference call with the dealership and they denial that they told me about the timing chain - WHAT THEN THEY DIAGNOSE THE PREVIOUS DAY FOR MY $100.00 - what they did - they claim nothing!!!!?! I do not know anybody that charge $100.00 for nothing - they play games!!!! Me and my husband took pics of the timing chain and the 2 cylinders that we had access to observe without opening the engine and went with the pictures to an other auto service place - right away from there without the car been present the service tech told us that the chain fail and the cylinder has a crack and the whole engine is for replacement! So tell me now again what the CERTIFY VW SERVICE tech did for my $100.00 for 3 hours?!!!!!! From the VW dealership they denial to open a claim or to get my personal claim # with VW CARE without paying them additional $450.00 although VW has been sue for this timing chain in court and they KNOW pretty well that they have problem with this vehicle - they sold me a LEMON CAR!!!!!! I will never - ever again buy VW in my life!!!!! Before that there was an oil leak that the same dealership could not fix twice!!!! The second time my husband stay half day under the car to find from where it leaks and wanted a special permission to show the place to the servicing tech - although they have been pointed where the leak is they repair different stuff on the car to squeeze money from the warranty company and never fix it! More
by Ina Koleva-Vasileva
Employees Worked With
The service manager - Vincent and Rayan
June 04, 2019
My Recent Car Buying Experience!! 5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a t 5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!! More
by VW Convertible Beetle Lover ❤️
Employees Worked With
Manny, Curt, Casey
September 25, 2018
SOLD CAR WITH BRAKE ISSUES CUSTOMER SERVICE HORRIBLE They sold me a car with brake issues, charged me for tint on the car that was already on the vehicle. Car still broke full brake job is needed bu they They sold me a car with brake issues, charged me for tint on the car that was already on the vehicle. Car still broke full brake job is needed bu they claimed they did a full front brake job to the lender with fake invoice and dates that my car was not in service. Lawsuit will be filed, I dont want this car. More
by Rastachick
Employees Worked With
Finance Tamara Murray and GM Lousia Evans, Mark Gilmore, Robin Valentine, Mario Aguirre
December 17, 2017
Worst Customer Service I purchased an Atlas in June 2017 and have had nothing but problems. The salesman told me certain accessories were included but then months later, aft I purchased an Atlas in June 2017 and have had nothing but problems. The salesman told me certain accessories were included but then months later, after multiple requests for the items, said “Well I messed up. But you can come in and buy them.”. Two days after I purchased the suv multiple parts started falling off of the vehicle including the door handle, seat controls (2), hood release and hood lift support. Also, features of the vehicle were malfunctioning, such as the auto stop-start, WiFi and remote start, the. Service department told me to turn off the features or not to try to use them. When I tried to take the vehicle in for the first service I was told I would have to pay to replace the parts that were broken and the features that had malfunctioned. After complaining they told me “fine” we will cover it but the rental vehicle will be $35 per day. They wanted me to pay for a rental while they repaired my brand new SUV. After months of problems and more broken parts I called corporate and spoke with a very nice woman who connected me with someone’s voicemail to speak about the issues. He called me back 3 days later and said it would take at least 14 days to review my case. Five days later he called to say the car was repaired and “good as new”. Great, but it should have been good as new when I bought it 6 months ago. He had no response for that but did say if I had any more problems to take it in for service. This has been the worst car experience ever for me! They obviously do not care about their customers or their reputation. I told the gentleman that I would happily tell everyone about my horrific experience with VW Corporate as well as VW AutoNation. His response.... “Ok, have a great night.” I will never recommend this dealership to anyone, I will never recommend VW to anyone. More
by KOlasvegas
Employees Worked With
Robin Valentine
September 23, 2017
Bad customer service! I submitted an offer for an GTI and they won't even give me the courtesy of replying back. I guess my business is not welcome. I think they think I'm I submitted an offer for an GTI and they won't even give me the courtesy of replying back. I guess my business is not welcome. I think they think I'm asking to get the car for free or asking the sales person to make my payments. More
by tristian0507
Employees Worked With
Cloud , Robin Valentine
August 20, 2017
Will lie to you Leased a VW on July 31st. Traded in Honda Accord. Dealer owes me $13,000 and stated I would receive check in 1 week. 3 weeks later still no check a Leased a VW on July 31st. Traded in Honda Accord. Dealer owes me $13,000 and stated I would receive check in 1 week. 3 weeks later still no check and no response to 3 inquiries regarding status of the payment. More
by Bill B
Employees Worked With
Derek Jackson, Internet Sales Manager
May 29, 2017
The best services from Mark Daddario I got a best services from Autonation Las Vegas for my third vehicle VW Passat especially this year , and thank you for Mr. Mark Daddario take care my I got a best services from Autonation Las Vegas for my third vehicle VW Passat especially this year , and thank you for Mr. Mark Daddario take care my car as his own . More
by Tammy Wang
Employees Worked With
Mark Daddario
November 21, 2016
Service Dept. Was great! My aunt and uncle were passing through in a 1986 Vanagan and their headlights went out. Steve gave us a quote and an estimated time to complete. The My aunt and uncle were passing through in a 1986 Vanagan and their headlights went out. Steve gave us a quote and an estimated time to complete. The work was completed quick and the cost was less than quoted. Communication was great and service was excellent. I thought they'd be stranded for much longer being that the vehicle was older, but they had two mechanics that knew that vehicle very well. More
by Annaj703
Employees Worked With
Chad Bartel
