AutoNation Volkswagen Las Vegas

They were helpful They supported me in my search. I was treated with respect as a customer. They worked with me to make it happened. I am satisfied with their service. They supported me in my search. I was treated with respect as a customer. They worked with me to make it happened. I am satisfied with their service. More

Worse dealer store ip on date 9-7-2016 after I left store I realize that they put more on my contract they never tell for dealer fees tax fees apr fess extended warranty ip on date 9-7-2016 after I left store I realize that they put more on my contract they never tell for dealer fees tax fees apr fess extended warranty and my car Ben driven 60 mill beafore I sign contract they sold me car as new not like use from 26.000 promising they charge me over 30.000 dollars after all I did go over ther in store to ask them why or returned my car General Maneger trow me out from store and parking lot they tret me if I came back that I'm gonna be arrested and charge for transposing my car got tehnical issue and I'm not allewed to go over ther More

Stay away! The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service department is a combination of incompetence and dishonesty. I had my jetta towed in for what should have been an easy 3 hour job, but after a week later they gave me the car back and I ended up stranded again because of the same issue only 2 hours after picking it up from the service department... Janine, the service manager, has no management or customer service skills. My car still has issues that I think are related to those terrible repairs and I am still waiting for the reimbursement check that they promised. Between the fact that VW lead me to believe I was buying a "green car" that is actually polluting 10 to 40 times what the EPA allows and the fact that their local "reputable" dealer is dishonest, I decided that while this is not my 1st VW, it will be my last. More

Used/CPO car bought at AutoNation VW My car was totaled in an accident in Vegas so I needed to find a replacement car within a week or so. After trying more than a few dealers in Vegas ( My car was totaled in an accident in Vegas so I needed to find a replacement car within a week or so. After trying more than a few dealers in Vegas (and out of state dealers), I finally found a great price on a car at AutoNation VW. I checked out the CarFax, then drove to the dealer early on a Friday morning. I talked with the internet sales rep, Tyler, first (didn't see any other sales reps around). He had a no nonsense approach and was not pushy. He and the sales manager answered my questions, then Tyler took me out to look at the cars they had on the lot. We test drove one that I liked and I let them know I was interested so then we talked price. After the sales manager and I agreed on a price the paperwork began. Luckily for me, Tyler and the rest of the team didn't mess around when I told them I had a good deal on financing and didn't need to hear there finance deal. Although they did try to beat my rate, after a few minutes, they realized I wasn't interested and didn't push it. Overall, I think I got a great deal on a great car and so far I've been happy with everyone I dealt with at AutoNation VW. I'll admit that reading some of the reviews made me nervous, but so far so good. I've texted issues w Tyler that he resolved quickly and also took the car by the store to have them help me learn what 'normal' VW things its doing. After teaching me about it, I'm feeling smarter about the car (its my first VW). The only minor issue I had was that I think the car was rushed through wash/detail since I was waiting out front for it and it hadn't been detailed yet when we drove it. It looked ok (that's why 3 stars for quality of work) when I left, but after a day you could tell they missed some spots due to rushing to get the car done. I'll update this review later if I have anything more to add. More

Nightmare Dealer This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The deale This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The dealer was sloppy in dealing with matter & refused to accept responsibility. Terrible service. More

They don't know how to finish We went in with cash & autonation vw acted like they didn't know how to actually take our money. Seriously. 2 trips & still waiting for 2 hours to wri We went in with cash & autonation vw acted like they didn't know how to actually take our money. Seriously. 2 trips & still waiting for 2 hours to write them a check. And we are paying what they asked, so none of this time was spent discussing price. How can they stay in business taking this long to take our money? More

BEWAREEEEEE BEWAREEE This Dealership it's a joke from service to sell department inside so dirty and they are thief . They charge my friend Extra money for CPO ca BEWAREEE This Dealership it's a joke from service to sell department inside so dirty and they are thief . They charge my friend Extra money for CPO car then we find out that COP must be include the price of the car, they said they did 112 point inspection but car brake was bad front tire was worn out inside check engine light came on we have to report them to DMV. SO STAY AWAY . More

Perfect Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect. The Gm can ask if i need anything, in furture i Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect. The Gm can ask if i need anything, in furture i will car there again the personal touch is everthing.. More

A. a toll road transponder was left in the car I traded in, just a few hours later if was never found. B. the license plates were not removed and distroyed on my trade in, as I was " Assured " they in, just a few hours later if was never found. B. the license plates were not removed and distroyed on my trade in, as I was " Assured " they Would be. The car ended up in Los Angles collecting numerous parking tickets. $ 700 later In Lawyer fees the problem was resolved. C. When you buy a " Certified Used Volkswagen your supposed to get both sets of keys. Never Received the second set, and after arguing with the Sales Mgr I finally was given the Valet key Which magically appeared. Gee it must have programmed itself in his desk drawer. D. I also bought the extended 100,000 mile warrenty, but was given no paperwork. After dealing with The VW Customer Care people, the paperwork arrived 3 months later. E. Also bought a after market Rear view mirror with remote garage door opening from them. It was Installed incorrectly and it cost me another 50 bucks to have the problem corrected. See they have now changed their name, but I will never return. More

Estimate to do service was almost $4000 for timing belt, electrical sensors, and other misc. service. Findlay did the same list for $1400. They said my beetle couldn't be aligned without new strut bushings, electrical sensors, and other misc. service. Findlay did the same list for $1400. They said my beetle couldn't be aligned without new strut bushings, but Findlay said they were fine and able to align. I don't like overpricing and lies. More