AutoNation Volkswagen Savannah

No written or oral estimate given prior to work being performed. i asked thew advisor when dropping the car off about cost and he insisted he will call before work was to be done. service manager lied performed. i asked thew advisor when dropping the car off about cost and he insisted he will call before work was to be done. service manager lied to me about estimate given. i told her where is the proof of estimate given and there was none, no signed repair order with a dollar amount or a time called with amount given. they did lower the labor rate, but that was before i even came to pick up the vehicle. i would have paid without issue, but i wanted to be informed of cost prior to work being done. the service manager was nice, the advisor should do his job better. there should be a procedure to follow so things like this dont happen. i am complaining about $65, imagine if it were $600. More