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AutoSavvy Woods Cross

Woods Cross, UT

2.4
105 Reviews

2023 South 625 West

Woods Cross, UT

84087

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Showing 105 reviews

September 05, 2015

Several cars purchased. I have personally purchased 3 vehicles for my company and personal use and helped several family and friends buy here. All "branded" titles and all ha More

by kingofsling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wilkinson (no longer), David Hustead
August 03, 2015

Buyer beware! On 4/3/15, we purchased a salvaged used Subaru CrossTrek from Autosource Motors, LLC. On 6/15/15, the car engine light came on, and we took the car to More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tevin Gowen
Aug 04, 2015 -

AutoSavvy Woods Cross responded

Alex, As I mentioned to you a few months ago, AutoSource Motors does not repair the vehicles we sell. We purchase them repaired from re-builders around the country, as you also already know, due to the point you made about the parts that had been replaced and the information you requested from our sales person on those parts from the re-builder. We get the list of parts replaced from the re- builder and that is the information our sales person gave to you. Whenever you purchase a vehicle, clean or rebuilt, its always a good idea to have the vehicle inspected by a certified mechanic, that option was made available to you at the time of your purchase. There is always some small risk in purchasing a branded title vehicle. When you save thousands of dollars and purchase the vehicle way below market value, you have to also accept and understand that it may have some hidden problems, that's why we offer an extended service agreement to all our customers. Fortunately 98% of our customers don't encounter any major problems, but there is always that chance of hidden damage, or just natural mechanical failure. At the time you presented me with your problem I mentioned to you that I would be willing to look at ways I could assist you in getting the repair done, but you chose to ignore the offer and just have the repair done yourself. Unfortunately things happen, and all we can do is deal with the problem when it occurs, and that's why I gave you some options and ways we could help, but you chose to deny our efforts. Rich Jackson

July 27, 2015

Revised review with Autosource. Called the Lindon Autosource on the morning of 7/25. Spoke to Mike Jones in sales in regards to a subaru impreza. During our conversation, I asked i More

by utahpowder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jones, his supervisor, Nate
July 18, 2015

Great dealership ***** UPDATE: AUTOSOURCE MOTORS has reached out to us and given us a car to drive, even though our warranty did not cover it. They gave us a very nic More

by Jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tevin Gowen
May 01, 2015

Very polite salesmen and great deals! They show you the car history and everything, so you know what you're buying. Great variety of cars! More

by Steveperry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Coleman
January 15, 2015

Good deal until we saw the final price!! We purchased a 2013 odyssey, loved the car. After we had signed most of the paperwork they ran through the "additional" cost and it added another $150 More

by Katethomps22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Hustead
October 03, 2014

Great Experience! My first encounter with Auto Source was via the internet and after finding a vehicle that matched our needs, we visited the dealer and met Colby Lawre More

by jlannefeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Lawrence
September 26, 2014

Quality Vehicle, Honest People, Not Pushy This dealership is able to offer it's great prices because it rebuilds salvage title cars. Naturally, this would make you nervous that there is someth More

by mmorrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby Lawrence
December 09, 2013

I had a very enjoyable experience working with AutoSource. I would highly recommend the dealership! They found the perfect car that I wanted and Dave Hustead worked really hard to get me the best More

by Kimutah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hustead
July 22, 2013

This car dealership is MAJOR red flag for me. I found a Subaru Legacy through their website last week and it seemed like a great deal. I knew it was branded vehicle but I wanted more information on what ha More

by MatthewPrince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 05, 2013 -

AutoSavvy Woods Cross responded

Mr. Prince, First off, we apologize for any mistakes on our end. We do our very best, however, we as humans are imperfect and make mistakes occasionally. Both Rich, our GM, and myself (Adam), Inventory Manager, have reached out and left 3 separate voicemails to talk about this specific scenario. We have not heard back from you yet to learn and understand your perspective. We want to understand your perspective and hopefully come to an understanding. I will briefly explain our perspective below but hope you will call us so we can smooth this out over the phone or in person. The Subaru Legacy of interest is a fabulous vehicle, which you came to find out by test driving the vehicle. In reference to my sales rep David Wilkinson telling you the repair was on the other side of the vehicle, he simply made a mistake and told you the wrong side. I have the repair history here and we clearly inputted that it had been repaired on the driver’s side, not the passenger’s side (which the pictures prove). Also, I saw and knew we had pictures to the vehicle and would have happily shown them to you if I were there to assist you, however, my Inventory Assistant made the mistake of not indicating on the sales rep’s inventory list that we did have pictures when he initially stocked the vehicle in. So, because David Wilkinson didn’t see the mark signifying pre-repair pictures being available, he told you we didn’t have pictures. The insurance auctions don’t always provide us with pictures so I have to communicate to my sales staff which ones we do have pre-repair pictures for. Our reputation is too dear to us, now being open almost 10 years, to fabricate which parts we replaced. We have always and will continue to tell our valued customers what exactly was done to any vehicle. Unfortunately, in this scenario, a few human errors occurred which understandably created reason for you to pause.The repair was performed at our Subaru specific shop. They specialize in repairing and reconditioning Subarus and do a phenomenal job. Due to our unique niche and business model, the sensitive information and network relationships with our specialized shops is considered ‘Trade Secrets’ and protected by our management team. We only choose to privatize such information for the longevity of our business model and company. We recommend any customer interested in our vehicles to have an unbiased, third-party inspection done to verify our disclosure regarding the repair. They will be able to substantiate our information and quality of our repair. Once again, Mr. Prince we apologize for our human errors/mistakes. There was no malicious or devious intent in their occurrence. We hope we can at least part friends even if you don’t purchase our vehicle. We value our relationship with our customers and wish you the very best in the future!

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