AutoStar Chevrolet of Waynesville

I was surprised a local family-owned dealership would gouge its customers. No wonder it is not mentioned for mechanical repair in the local Best of business survey voted by the local people. They charg gouge its customers. No wonder it is not mentioned for mechanical repair in the local Best of business survey voted by the local people. They charged $195 diagnostic fee after I told them what was wrong. This was disclosed up front and shame on me for not realizing that it would just be the beginning of getting gouged, but I had already had my vehicle towed and dropped off at the dealership (which is not open either Sat. or Sun.). The diag. fee is not waived if you get the repair done there, like so many other places do. My vehicle did not even get looked at on the first day. The second day I was told they would have to order the part. I heard nothing back from the advisor about the vehicle status on the 3rd day. The vehicle was done on the 4th day. This was my only vehicle, and I was stranded at home, so was anxious to have it back. Many dealerships provide a Free rental vehicle for repairs over $250 if the repair is expected to take more than a day. That was not offered here. They also charged 25.6% more for the exact same part # that I could get on-line, when ordering from Auto Star Chev. in Waynesville. When I pointed this out to the parts person, they refused to do anything about it. The service advisor appeared to have no authority to do anything. Mechanically, the issue appears to be fixed with little disruption to my vehicle. When you check out to pay Auto Star charges another 3% fee for using a credit card. Using a credit card for a $929 repair is a standard way of doing business and for most consumers to absorb a large bill. The 3% on TOP of the outrageous diag. fee is an additional gouge on the local customers. A merchant credit card fee charge is a standard cost of doing business for all the dealerships I have dealt with and is obviously reflected in the large diag. fee and charges by Auto Star. I did not bring my checkbook because the advisor had not mentioned the credit card fee when I was told on the 4th day that the vehicle was done. I also showed the advisor that the dealerships in Tampa, FL offer an advertised service discount that is tiered on the amount of your repair. It amounts to about 10%. For this repair it would have been a $70 discount. Obviously, without any dealer competition, Auto Star Waynesville does not offer that benefit to any of its local customers. Most dealership service centers offer a courteous free car wash to its customers. Not at Auto Star. Although I did have my windshield washer fluid topped off for FREE. Obviously, this is a hugely profitable dealership for the local owners, at the expense of its local customers. I have already taken the time to find a local auto repair faculty that is not so greedy and egregious, for my future repairs. More

Prompt and professional service. I had no problem with any aspect of this visit to Autostar dealership. I had no problem with any aspect of this visit to Autostar dealership. More

So far I have had a great experience with Autostar from my purchase to the maintenance upkeep my purchase to the maintenance upkeep More

Quick, simple, in and out in a little over an hour. No issues. Ill be back to finish the install next week, dont expect any issues. No issues. Ill be back to finish the install next week, dont expect any issues. More

My experience was great from when I first inquired about getting my Acadia in to replace a battery to the time I left. Amanda was polite and attentive to the issue. I couldn’t ask for a better experience. getting my Acadia in to replace a battery to the time I left. Amanda was polite and attentive to the issue. I couldn’t ask for a better experience. great job! More

Holly was super amazing and took great care of things in a very professional manner. She went about and beyond! You’re lucky to have her as your employee!!! a very professional manner. She went about and beyond! You’re lucky to have her as your employee!!! More

Have had always positive experience at this dealership. Will be back again soon. Thank you. Will be back again soon. Thank you. More

Dawson was great to work with! I love my 2025 Traverse Z71. Process for purchase was easy I love my 2025 Traverse Z71. Process for purchase was easy More

Everyone was so helpful, polite,and kind and that is very important!!! These gentlemen went beyond the call to help me purchase my new Chevy Trax. Thank you goes to Brian Sullivan (service advisor) for spend important!!! These gentlemen went beyond the call to help me purchase my new Chevy Trax. Thank you goes to Brian Sullivan (service advisor) for spending the last 5 months trying to fix my Jeep. Then I would like to say ThankYou to Heath Payne (General Sales Manager), Chance Porter( Sales) RonRussell (Finance) for your help. But most of all ThankYou goes to ...Tyler Evans (Sales)...you are one of the nicest, polite,helpful gentleman I have every purchased a car from. THAN K YOU, Tyler for everything you did to help me purchase my new Chevy Trax11111 More

Dawson and his team were absolutely amazing, they were super helpful and went above and beyond to help my husband and I get into our new chevy trax. They answered all our questions and concerns that we mi super helpful and went above and beyond to help my husband and I get into our new chevy trax. They answered all our questions and concerns that we might have had. I highly recommend Dawson as a sales representative. Hes incredible, as are Heath and Ronald great group of guys. More