AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

The usual bait and switch I came in for a used SUV. Was told I couldn't afford a used vehicle at $17,000 but could get approved for a new vehicle with rebates at $24,000. Then I came in for a used SUV. Was told I couldn't afford a used vehicle at $17,000 but could get approved for a new vehicle with rebates at $24,000. Then when asked about my high interest, they lied about what my credit score is. Just got the papers from the bank as to what my true credit score is. Now I'm stuck with a high payment in a vehicle I'm not really happy with. My salesman didn't take me for a single test drive, disregarded what I wanted and didn't listen to what I told him I wanted. Will be trading this vehicle in 1 year. Will NOT be going back. More

Vern is a gem- I've had my 2014 Durango in a few times. Each time I've dealt with Vern and he has been awesome. The new remodel is amazing- Tim checked me in and o I've had my 2014 Durango in a few times. Each time I've dealt with Vern and he has been awesome. The new remodel is amazing- Tim checked me in and off I went. They are always super busy, so a little patience may be necessary, but I know my car is in good hands. More

Service Nightmare!!!!! If I could I would give this dealership a zero. This dealership is a joke and should be closed down. The Service Advisors are rude and nasty individua If I could I would give this dealership a zero. This dealership is a joke and should be closed down. The Service Advisors are rude and nasty individuals and are not knowledgeable about dodge vehicles at all. The Service Mananger was no help at all with the problems I was having in his service department. This place is a sorry excuse for Dodge Dealership and only go to this dealership for service if you want to sit their all day and be laughed at. More

Tim Nikkel has always dealt with our Jeep and us on the highest level of service. He explained everything about the servicing. I wouldn't go to any other deal has always dealt with our Jeep and us on the highest level of service. He explained everything about the servicing. I wouldn't go to any other dealer! More

Will not return here again My experience was very poor due to rude customer service. My needs weren’t even considered and when I said I’d just keep my vehicle the sales associat My experience was very poor due to rude customer service. My needs weren’t even considered and when I said I’d just keep my vehicle the sales associate was a smart elec and basically said to go then. I was more than interested in trading but the rep only seen dollar signs and wasn’t even listening to what I was saying. More

Some people shouldn’t be in the service industry! Today I attempted to take my Jeep to this dealership for the first service and a recall. I had spoken to a service representative that was recommende Today I attempted to take my Jeep to this dealership for the first service and a recall. I had spoken to a service representative that was recommended by a friend about a week ago and was told I didn’t need an appointment. Today, I pulled into the garage around an unattended vehicle parked two or three car length from the garage. A service mechanic asked what I thoughtI was doing...didn’t I see the car in front of me? I thought he must be joking but he had a really nasty look on his face. He thought I was stupid...want to know what I thought? he was the rudest person that I have encountered in all my years of car ownership. I went in to ask for the service person that I had previously spoken with and the cashier was equally uninterested and said he is one of the service men out there. With that attitude, I left and will never return. I bought my car at Skyland Automotive because of the indifferent attitude of the sales department but service dept is worse. GO TO SKYLAND...it’s worth the drive. More

Warranty claim nightmare I called Waynesville Dodge to make an appointment for a warranty claim on July 12 2018. I was given an appointment date for Wednesday July 18th for th I called Waynesville Dodge to make an appointment for a warranty claim on July 12 2018. I was given an appointment date for Wednesday July 18th for them to diagnose the problem. Upon my arrival to the dealership I to them that my transfer case was popping and would not even go into four wheel drive most of the time. Two days go by and never hear anything from them, so I call and finally get told they still haven’t diagnosed my truck. Call again Monday afternoon and they finally diagnosed my problem as the universal joints in the front axle shafts and they have ordered the parts to fix it. Call again Wednesday the 25th and repeatedly get hung up on somewhere around 15 times and transferred and hung up on again. Finally call again Thursday and the parts have finally showed up and was told I woul be able to get it that afternoon or Friday. Well it’s Friday and they call me at 2pm and tell me it’s ready. Go to pick up my truck and didn’t even move it from the parking spot and noticed I still didn’t have four wheel drive which is the hole reason it was there to begin with and me “a mechanic “ telling them it was the transfer case. My truck is how I make my money and I’ve been without my truck for 9 days now and who knows how much longer it will be and they act like they don’t care! I will never deal with them again after I get my truck back!!!! And wouldn’t advise anyone to buy or deal with there service department! More

Where should i begin? They treated my wife like garbage when she went in and then wouldnt honor a GM WARRANTY! Then when my wife asked why they told her she could no longer They treated my wife like garbage when she went in and then wouldnt honor a GM WARRANTY! Then when my wife asked why they told her she could no longer bring her car there for service. Stay away from this place. Ill NEVER CONSIDER DOING BUSINESS HERE AGAIN. More

First time experience with purchasing new vehicle Wonderful experience. Everyone was very understanding and helpful knowing that this was a first experience for a senior citizen. Mason and Dale and D Wonderful experience. Everyone was very understanding and helpful knowing that this was a first experience for a senior citizen. Mason and Dale and Dan treated me like family giving me the best deal working with my budget. I highly recommend Waynesville Dealership. Many thanks Everything was explained to me in a manner that I understood before signing. That meant a lot . More

Wasn't looking but couldn't resist Well I went to pick a friend up. Stopped looked at this awesome NEW 2019 Jeep Cherokee Trial Hawk and end up bringing it home. Staff were great and fr Well I went to pick a friend up. Stopped looked at this awesome NEW 2019 Jeep Cherokee Trial Hawk and end up bringing it home. Staff were great and friendly. Wasn't too bad of a wait and if it was it was my fault lol But overall Rand helped make buying a car rather simple and not overwhelming. Even took the time out to dhowe all the new technology the car has plus to make sure I understood what each gadget was. Thanks to all that helped in the buying process. The picture was against my will. LOL More