AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Worst attitudes in NC!!!! First thing you feel is that you stepped in a funeral! Long faces, grumpy people, even the young employees are dragged down by that grumpy old **** th First thing you feel is that you stepped in a funeral! Long faces, grumpy people, even the young employees are dragged down by that grumpy old **** that is in charge. No exceptions to any emergencies just horrible service straight across the board!!! Take the drive to Skyland if you want to be treated like a human! More

Don't waste your time! Most inconsiderate dealership we've ever dealt with. Drove an hour out of our way and Dale didn't have decency to let us know vehicle was sold... Pus Most inconsiderate dealership we've ever dealt with. Drove an hour out of our way and Dale didn't have decency to let us know vehicle was sold... Pushed us off on younger salesman who didn't have a clue. Don't waste your time...Too many other professional dealerships out there who would love to have your business! More

Truck purchase A few weeks ago we purchased a truck from this dealership and to make a long story short the truck unbeknownst to the dealership had some major issues A few weeks ago we purchased a truck from this dealership and to make a long story short the truck unbeknownst to the dealership had some major issues. We ended up bringing the truck back and asking for another. The staff bent over backwards to make sure we were happy and got us another truck that we just love. I cannot say enough good things about the guys and young woman that handled this for us!! More

Excellent experience Worth the drive for excellent low pressure and accommodating service. This is where we will go to purchase our next pre-owned vehicle without a doubt. Worth the drive for excellent low pressure and accommodating service. This is where we will go to purchase our next pre-owned vehicle without a doubt. More

Best experience ever !!! 😀👍👍 Dale Hollifield and Alan Jones are the best. I have not so good credit and these 2 guys worked their butts off and got me approved with a brand new ca Dale Hollifield and Alan Jones are the best. I have not so good credit and these 2 guys worked their butts off and got me approved with a brand new car. Other dealerships said " Oh we're sorry but you Weren't approved". Not at Waynesville Chrysler Jeep Dodge. They believe that "you can replace vehicles, but you can't replace customers." They will work very hard for you and not tell you lies. I can't thank these guys enough. More dealerships need good men like them. Again thank you Dale and Alan More

Joy Ride in Customer Car I had these guys work on my 2015 Challenger Scatpack to fix a harness that surrounded the wires for the moonroof. I documented my miles, took a pictur I had these guys work on my 2015 Challenger Scatpack to fix a harness that surrounded the wires for the moonroof. I documented my miles, took a picture of my odometer, and noticed that my car was driven 16 miles. I understand the car may be driven around the shop, or from garage to garage, but not 16 miles. I am so disappointed in this dealership and the quality of dodge vehicles. The most incredible part is the way service and the manager handled the situation by implying my car had to be driven that distance to replace a harness surrounding wires for the moonroof. When I asked the manager why my car was driven 16 miles, he replied with "I don't know what to tell you, what do you want me to do about it?". Unless you want your car abused, I would suggest another dealership for maintenance and repair. More

I received a very rude response to a question about repairs to my Jeep. I was told 'Don't ask us, ask Google.' I have had my Jeep serviced there on several occasions, but my business will be going else repairs to my Jeep. I was told 'Don't ask us, ask Google.' I have had my Jeep serviced there on several occasions, but my business will be going elsewhere from now on. My advice is take your money somewhere else. More

When an offer is put in front a customer, it's not good business practice to withdraw that offer 90% into deal. I have never before in my life negotiated a deal at a car dealership, agreed to offer just to business practice to withdraw that offer 90% into deal. I have never before in my life negotiated a deal at a car dealership, agreed to offer just to have it pulled off the table at the last minute. More