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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
331 Reviews

331 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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July 02, 2023

Eric was able to provide a driver to get me home so I would not have to wait, and he had him pick me up the next day so I would not have to trouble someone to take me there to pick up my vehicle. That wa More

by GINA_MATHIS
Recommend Dealer
Yes
Employees Worked With
I don’t remember the cashier’s name but she is a bright, friendly, and cheery person with the BEST customer service. She needs to be recognized! She has been there a long time bc she has checked me out for at, Erik Klein
Jul 03, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Gina, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

July 02, 2023

Repair work is never completed on time and vehicles end up returning quickly with same issue More

by ALINEALOGISTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Klein, Michael Ruff
Jul 03, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

ALINEALOGISTIC, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

July 01, 2023

Fast friendly service reasonable prices. Make appointments and they don’t overschedule. They offer additional services professionally without trying to “scare” you in to purchasing stuff you More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, Michael Ruff
Jul 03, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Scott, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 28, 2023

I was treated very well. Was not contacted when my van was ready. Had to clean grease off the floor. Neither of these things would keep me from coming back. More

by travelers68
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erik Klein
Jul 03, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Travelers68, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 24, 2023

Michael was very professional, helpful, and helped take great care of my car. Highly recommend going to see Mike whenever your car needs service. More

by austinwhuber
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Ruff
Jun 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Austin, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 23, 2023

Service was great, but a little expensive. Handled my problem quickly, which was a dead batteryComputers, what can I say. More

by THEDEMHIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein
Jun 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thedemhiker, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 22, 2023

Great listening and results . .Erik is awesome. Will definitely come back when we need service or if something comes up. More

by Carol_hobbs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erik
Jun 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Carol, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 18, 2023

Communication on status of vehicle as well as details on payment was very poor. Quality of work was good. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

JIm, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 17, 2023

They did some work, then had me pay for a part they had to order, haven’t heard from them since. More

by bob-bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Bob, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 16, 2023

Easy to get an appointment, easy to work with. Job finished in time mentioned. That's why I bring my Jeep to you rather than Fields Jeep where I bought it. More

by kelly.pikespeak
Recommend Dealer
Yes
Employees Worked With
Erik
Jun 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Kelly, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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