Autobahn BMW

Purchase of 2018 X3 Brian Hodges did a great job of getting the X3. We hope to have the first 2018 X3 in Abilene. Brian also was great to arrange for our son, an attorn Brian Hodges did a great job of getting the X3. We hope to have the first 2018 X3 in Abilene. Brian also was great to arrange for our son, an attorney in Austin to buy our 2013 X3 we traded in. Brian arranged the financing for both of our cars. He was able to get the remaining extended warranty on our old X3 transferred over to our son. He also delivered both cars to Abilene for us. Treating customers like this is why I plan to buy my next BMW from Autobahn. More

Worth coming back Very satisfied with the overall service. Charlie assisted my needs thoroughly and recommended the best way to solve the issues without any second i Very satisfied with the overall service. Charlie assisted my needs thoroughly and recommended the best way to solve the issues without any second intentions to upsell anything. Very professional attention. More

quick and friendly I really was surprised how quick the service was for the recall I brought my car in for. Starting with Shelby who took my information over the phone. I really was surprised how quick the service was for the recall I brought my car in for. Starting with Shelby who took my information over the phone. She was both efficient and friendly. My Service Advisor, Yohan Ruiz, was also very helpful in letting me know I needed a couple of other small maintenance items done that were due. More

Charlie is the best! This is the friendliest dealership I’ve ever dealt with. Other dealers need to follow their example. Parts department was very clean and well organize This is the friendliest dealership I’ve ever dealt with. Other dealers need to follow their example. Parts department was very clean and well organized. More

Excellent service as always Charlie Smithson has provided excellent service for our cars for many years. Work was done in the time estimated. All employees seemed eager to provi Charlie Smithson has provided excellent service for our cars for many years. Work was done in the time estimated. All employees seemed eager to provide good service. More

My Service Advisor I am a loyal BMW Driver because of the service and attention I receive. Charlie S., my SA is so knowledgable and so helpful! He is always patient a I am a loyal BMW Driver because of the service and attention I receive. Charlie S., my SA is so knowledgable and so helpful! He is always patient and explains the process of whats going on! I am grateful because of the time and care he takes. More

1st scheduled service The dealership made my appointment the very next day and took care of my service in a timely manner as they always do. What a great service department The dealership made my appointment the very next day and took care of my service in a timely manner as they always do. What a great service department. More

Great service and personal attention. I have a BMW and it was misfiring. I took it in and was fortunate to get a loaner car on short notice. I need my car for real estate and really apprec I have a BMW and it was misfiring. I took it in and was fortunate to get a loaner car on short notice. I need my car for real estate and really appreciated Charlie Smithson's help in taking care of my car and getting me the loaner. He communicated with me and gave me updates on my car and then had it washed and ready for me the next day! More

Fast, Friendly Service The service department is fast, friendly, and efficient. Came in for a brake check was was out in less than an hour with a car wash. Michael was a p The service department is fast, friendly, and efficient. Came in for a brake check was was out in less than an hour with a car wash. Michael was a pleasure to work with. More

Service Department I was processed in at the service department timely. The loaner car I was provided was brand new and very nice. When I returned to the department the I was processed in at the service department timely. The loaner car I was provided was brand new and very nice. When I returned to the department the following day (after being contacted by the service rep that they would like to hold the car overnight as the parts for the passenger's side just came in) so they could replace the passenger side air bag, all work was done. I was happy with the work, but can only assuming that all work was done properly. The check-out lady did however leave me hanging a bit, as after she processed my warranty repair work she did not tell me what next to expect. However, may SUV was brought-up a few minutes later. The work I was in for was warranty replacement of air bags, so the blanks left below did not apply. More