Autobahn BMW

Egregious parts overcharging, unnecessary maintenance. TLDR: Be super careful about parts prices here. Also watch out for unnecessary procedures. I expected the dealer to be expensive, but I didn TLDR: Be super careful about parts prices here. Also watch out for unnecessary procedures. I expected the dealer to be expensive, but I didn't expect them to try and perform unnecessary maintenance and the dramatically overpriced parts shocked me. I'll try to keep it short, but if you don't have stacks of money you're willing to throw in the fire, you probably need to read this and understand the details. I expected two tiers of prices, the price if you bought parts on the internet, and a much higher price if you get them at the dealer. Autobahn has a higher third tier, reserved just for their own service department customers, that to me seems insane. The service department actually marks up prices again (35% in my case), even higher than their own parts department, which is 23% marked up over the internet. Total markup, over the internet price is 66%. Here's the data: Part number: 16-19-7-260-216 Internet price: $554.79 (https://www.cheapestfactoryparts.com/oem-parts/bmw-pump-16197351665) Autobahn parts department price: $682.49 (https://www.bmwpartsdirect.com/oem-parts/bmw-pump-16197351665) Autobahn Service department price: $921 (No link and you won't know the price unless you ask for a breakdown. They will bundle labor and parts costs to make it difficult to figure out what you're paying.) Advice: 1. Go anywhere else, it has to be better 2. Ask for the parts numbers and compare prices with internet and their own parts department. Once you call them out, they will lower the price to match what the parts department price. I think it's fun for everyone if you offer to buy it from the parts department and carry it over to the service department for them. 3. The diagnostic fee, what you pay for the privilege of finding out how much the service department intends to overcharge you, is ~$450. They will lower this to ~$250 if you ask. 4. Ask questions: "Which part is actually broken?" & "Why are you replacing parts that aren't broken?" Is it dishonest for the service department to inflate prices above the parts department? Or is it just a really mean thing to do to your own customers? Prices are literally 35% less for someone who walks in off the street, than for someone who is an Autobahn service department customer. I told the manager that I think it's both mean and dishonest, but hopefully this makes you a little more informed and more equipped to make your own judgement. Finally, the issue I had was an engine code. The estimate for repair of that was over $3000. I chose not to let them do anything. The light reset itself on the way home and hasn't come back. I don't think there was ever anything wrong. Thank goodness I didn't follow their recommendations. More

Greg was a great help to us. The process was simple and we have a great car. The process was simple and we have a great car. More

Danny was so very helpful and courteous, never pressuring me at all. Probably the best car buying experience I’ve ever had! me at all. Probably the best car buying experience I’ve ever had! More

This was my best buying experience. Danny made me feel like I was his only customer. I will buy again from this dealership. Danny made me feel like I was his only customer. I will buy again from this dealership. More

Great experience from the beginning! Mike, Greg and Daniel made my new car purchase as smooth as I have ever had! Mike, Greg and Daniel made my new car purchase as smooth as I have ever had! More

Greg helped me buy my first BMW, helped with any issues and made sure I was pleased with my purchase. When I decided to buy another BMW so soon after my first, Greg made sure I got the car I wanted and mad and made sure I was pleased with my purchase. When I decided to buy another BMW so soon after my first, Greg made sure I got the car I wanted and made sure I got a great deal on the new car and a good return on my trade-in. Greg has been awesome to me, making sure I know all the cool gadgets and all the important stuff to keep me safe in my new car. One of the most important things he did, and I think every dealer across the United States should be required to do the same, was help me set up my hands free for my phone so I won’t be distracted by it.. Awesome work to Greg. I’ll tell all my friends looking for a BMW. More

Mr. Chandler was very personable and accommodating to any need or request I had so it made the process that much easier. One of the better car buying experiences I've had. need or request I had so it made the process that much easier. One of the better car buying experiences I've had. More

Great experience and very easy process from test driving vehicles to the purchase process. Definitely recommend Jorge and Autobahn BMW. vehicles to the purchase process. Definitely recommend Jorge and Autobahn BMW. More

Jorge Ruiz was great! He made the buying process smooth and was straightforward throughout. Would definitely recommend Jorge and the Autobahn team and would definitely do He made the buying process smooth and was straightforward throughout. Would definitely recommend Jorge and the Autobahn team and would definitely do business with in the future. More

What happened to this place? For many years, Autobahn has been a gold standard in Fort Worth luxury auto sales. I purchased a pre-owned 2022 Cadillac Escalade with confidence f For many years, Autobahn has been a gold standard in Fort Worth luxury auto sales. I purchased a pre-owned 2022 Cadillac Escalade with confidence from them in April, along with a couple of service packages. In mid-July I found myself needing to replace a tire, which was covered under a wheel and tire policy. When I opened my email from the Finance Manager (Cole Harmon) that contained my contract info, the attachment was completely corrupted and garbled. I called to ask for a new one, but was informed that he no longer worked there. So I asked for my sales rep, Damon Gaines (who was GREAT to work with, by the way), and was told the same thing - he was no longer there. I asked the operator who could help me with this, and she transferred me to someone named Fran, who I think was in Customer Finance from his voicemail. I left a detailed voice message, simply asking for a copy of my contract and service plans. It's been 2 days and I've gotten zero emails and zero return phone calls. I guess I'm going to have to drive down there and speak to a manager or something, which seems absurd. I'm told by a friend who was car shopping there a couple of weeks ago that there's apparently a new manager and several people he knew working there have gotten unhappy and left, so I'm not sure if the turnover is related to that or what's going on. But I would seriously recommend prospective purchasers shop around at this point, since my experience has certainly changed my mind about Autobahn being a customer service company. More