I could not be more pleased with my service experience at Autobahn BMW. My Service Advisor, Mark Britton, was exceptional. My only concern was my confusion in navigating from my home through the recent surge of unfamiliar development in Fort Worth to reach the Dealership.
I had an unfortunate incident driving to work and discovered my fog light had been knocked out. I was able to bring my car in the same day and in just a few hours the fog light was replaced and I was on my way home. This was made possible by my service representative, Mark Britton, that I have dealt with for over 5 years. He has always been very prompt and carefully explains everything that needs to be done. I highly recommend Autobahn Service Center to anyone that owns a BMW.
I’ve owned many Autobahn BMW’s over the years, and Mark Britton has always been my “Go To” service expert. I highly compliment Mark’s quality of customer service, caring approach and the professional manner in which he so patiently handles all my questions. I can always depend on his follow-through and comprehensive explanation. Mark’s commitment in delivering world-class customer service speaks volumes to why customers (like me) continue to do business with Autobahn, and why Autobahn is such a successful dealership.
Mark, as usual, was excellent, providing consistently fine service and advice for many years. I do have a problem that Mark is addressing and moving it to the next level of service. My car has an issue that the service department seems unable to correct and I've requested that engineering be contacted for advice.
That being said, I have no complaints and give Autobahn, particularly Mark, the highest review.
Always get great services @ Autobahn!!! Staff are extremely friendly & courteous. Services done in timely manner. Mark B. is extremely wonderful, honest, & always provided great customer services. Mark and Mel are the best!!!! Thank you
This it time it took a longer period of time than usual for the routine things that I needed to be done. However,after involving the General Manager Aaron Windes he resolved the problems ( to my satisfaction) with the minor Dent repairs. Overall it was done properly and within a short period of time after Aron assisted my Service Adisor. Thanks Guys for taking care of my 2016 BMW, M235i. I have it back up running again, and enjoying driving my fun little car. Nice friendly service staff and clean modern service center compared to other BMW dealers that I have had experience with. Keep up the good work Guys!